Public complaints: Lapalingo refuses payout

julianvbrunner wrote on 03/14/2018 at 10:50 am: Hello,
after reading here already some horror stories about non payout and the support you get in this forum, I hope you can help me.

After I have gambled away on Lapalingo the no-deposit bonus and another 10€ loaded credit, I wanted to give my luck another jerk and have loaded another 20€, unfortunately with a Bonus Code that doubles the Deposit, which has then become my undoing.
With a little luck, I then played my way up to ~80€ "real money credit", the 20€ "bonus credit" remained untouched. As a moderately well-off student, I was happy and wanted to cash out the 80€, but that didn't work. So I contacted the support which informed me that I had to fulfill the bonus conditions to withdraw my real money (!) balance, a shock for me because I had to convert another 1100€, but I thought complaining does not help. I put in an almost 10 hour Blackjack, slot and Roulette session, with ups and downs in which I also had to fall back on the bonus balance once, finally I arrived at 170€ and had finally wagered the required amount and converted the money into "real money" and promptly requested a withdrawal to not push my luck further.
Unfortunately Lapalingo denied me the withdrawal, not only that they canceled the entire balance and "refunded" my 20€ deposit with the reason that I violated the bonus conditions.

For some this is not a large amount, but for me as a student this is a lot of money that is lost, so I hope for advice on what I can do to still get my win

MfG


Julian Brunner

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julianvbrunner wrote on 03/14/2018 at 11:14 AM

What is wrong with Blackjack and Roulette? Or rather, why am I not informed that I am not allowed to play this?

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