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Public complaints: lapalingo has simply removed my 840€....

Topic created on 15th Apr. 2018 | Page: 1 of 1 | Answers: 6 | Views: 2,744
Schranzianer

lapalingo has simply removed my 840€....

15th Apr. 2018, at 10:06 pm CEST#1
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I gambled with this nondeposit bonus and played my way up to over 1000€ te euros.
I wanted to cash out 840 but they refused me okey it may have been because I made 2x100 euro spins but they were accidental
and now they do not even want to pay me the 100 euros ...
can someone help me
MFG


Please note our maximum payout amounts for bonus usage:

https://www.lapalingo.com/de/casino-bonus

In this case we will have to cancel your withdrawal and remove the amount from your account as it is not withdrawable in any case.

We ask for your understanding.

Maximum payout for no Deposit bonus, Cashback or free spins
The maximum payout for winnings is 100 €. This rule applies to all players from Germany, Switzerland, Austria, Finland, Norway and Sweden. For all other countries it is 50 €.
Example: You receive a free bonus of 10 €. From this amount you earn a win of 120 € after fulfilling the bonus conditions (e.g. after you have wagered the amount x times). Then you can convert a maximum of 100 € into real money and withdraw it. The remaining amount exceeding the maximum withdrawal amount of €100 will be cancelled in this case. Note: Even after converting bonus credits into real money credits, the maximum payout amount of the wins is also €100. This means that the entire balance won with bonus funds can be paid out once up to a maximum of €100.

Since you have used a free bonus, the following bonus conditions apply:

  • The maximum stake for the conversion of bonus funds is €5.00 per game round/spin or €0.50 per bet/win line.


Unfortunately, as you have violated the bonus conditions many times (wagered too much) your win will be declared invalid and will be cancelled.
You can find our terms and conditions at: https://www.lapalingo.com/de/allgemeine-geschaeftsbedingungen

§ 3 Payment transactions

9. Bonuses may be placed on the player's account from time to time as part of promotional or marketing campaigns. The maximum game stake for converting bonus funds is €5.00 per game round/spin or €0.50 per bet/win line. In case of violation of this rule, Rabbit Entertainment reserves the right to void all bonuses, wagers and wins obtained through or by means of this rule violation. Bonuses may have maximum withdrawal limits. If a bonus is linked to a deposit, all wins will be credited to the non-withdrawable real money balance. In case of early withdrawal (bonus has not been wagered yet), the bonus amount and all wins will be declared void. Unless otherwise stated, bonuses are valid for 30 (thirty) days. Rabbit Entertainment may cancel bonuses that are no longer valid, in which case the bonus amount as well as all resulting winnings will be declared invalid and cancelled. More information about bonus promotions will be published on the website. Bonuses can generally only be cashed out if the corresponding bonus conditions have been fulfilled.
Our bonus conditions can be found at: https://www.lapalingo.com/de/casino-bonus.


Sincerely



This post has been translated automatically

Anonym

lapalingo has simply removed my 840€....

15th Apr. 2018, at 10:14 pm CEST#2
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Well, you would have had if then only on 100 € claim. But by these 2 rotators that also still forfeited. Hake it simply off - Nope chance - unfortunately also rightly.

This post has been translated automatically

Schranzianer

lapalingo has simply removed my 840€....

15th Apr. 2018, at 10:23 pm CEST#3
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Ouh man da thought ma once luck in life nix daa

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Julian
Elite

lapalingo has simply removed my 840€....

15th Apr. 2018, at 11:04 pm CEST#4
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Sorry for the question, do not want to provoke you now with it even more, but how do you manage to make "accidentally" 100€ spins?

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Schranzianer

lapalingo has simply removed my 840€....

15th Apr. 2018, at 11:06 pm CEST#5
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In which mannauf max bet has come stat on auto start then with space bar losgespinnt until me colleagues have warned on einma roaring ehhh digga 100 euro spinns XD

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P****1

lapalingo has simply removed my 840€....

16th Apr. 2018, at 05:45 am CEST#6
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Schranzianer wrote on 15.04.2018 at 23:06: In the manauf max bet has come stat on auto start then with space bar losgespinnt until me colleagues have warned on einma roaring ehhh digga 100 euro spinns XD

I am really sorry about the money. So I hope Lapalingo will still pay out something but that will be hard if you have violated the Maxbetrule. Afterwards you are always smarter. Wish you all the best.

This post has been translated automatically

Daniel
Elite

lapalingo has simply removed my 840€....

16th Apr. 2018, at 10:03 am CEST#7
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Yes, unfortunately, there is nothing you can do. There are more severe cases. The best thing is to play in casinos that also have this €5 rule, but you can not violate this rule, because this was made impossible by the casino. These casinos are Videoslots and SlotsMillion - in my opinion the best and most reputable Online Casinos on the market today.

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