Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: lapalingo has simply removed my 840€....

Topic created on 15th Apr. 2018 | Page: 1 of 1 | Answers: 6 | Views: 2,759
Schranzianer

lapalingo has simply removed my 840€....

15th Apr. 2018, at 10:06 pm CEST#1
0 Likes

Nobody has liked this post so far
I gambled with this nondeposit bonus and played my way up to over 1000€ te euros.
I wanted to cash out 840 but they refused me okey it may have been because I made 2x100 euro spins but they were accidental
and now they do not even want to pay me the 100 euros ...
can someone help me
MFG


Please note our maximum payout amounts for bonus usage:

https://www.lapalingo.com/de/casino-bonus

In this case we will have to cancel your withdrawal and remove the amount from your account as it is not withdrawable in any case.

We ask for your understanding.

Maximum payout for no Deposit bonus, Cashback or free spins
The maximum payout for winnings is 100 €. This rule applies to all players from Germany, Switzerland, Austria, Finland, Norway and Sweden. For all other countries it is 50 €.
Example: You receive a free bonus of 10 €. From this amount you earn a win of 120 € after fulfilling the bonus conditions (e.g. after you have wagered the amount x times). Then you can convert a maximum of 100 € into real money and withdraw it. The remaining amount exceeding the maximum withdrawal amount of €100 will be cancelled in this case. Note: Even after converting bonus credits into real money credits, the maximum payout amount of the wins is also €100. This means that the entire balance won with bonus funds can be paid out once up to a maximum of €100.

Since you have used a free bonus, the following bonus conditions apply:

  • The maximum stake for the conversion of bonus funds is €5.00 per game round/spin or €0.50 per bet/win line.


Unfortunately, as you have violated the bonus conditions many times (wagered too much) your win will be declared invalid and will be cancelled.
You can find our terms and conditions at: https://www.lapalingo.com/de/allgemeine-geschaeftsbedingungen

§ 3 Payment transactions

9. Bonuses may be placed on the player's account from time to time as part of promotional or marketing campaigns. The maximum game stake for converting bonus funds is €5.00 per game round/spin or €0.50 per bet/win line. In case of violation of this rule, Rabbit Entertainment reserves the right to void all bonuses, wagers and wins obtained through or by means of this rule violation. Bonuses may have maximum withdrawal limits. If a bonus is linked to a deposit, all wins will be credited to the non-withdrawable real money balance. In case of early withdrawal (bonus has not been wagered yet), the bonus amount and all wins will be declared void. Unless otherwise stated, bonuses are valid for 30 (thirty) days. Rabbit Entertainment may cancel bonuses that are no longer valid, in which case the bonus amount as well as all resulting winnings will be declared invalid and cancelled. More information about bonus promotions will be published on the website. Bonuses can generally only be cashed out if the corresponding bonus conditions have been fulfilled.
Our bonus conditions can be found at: https://www.lapalingo.com/de/casino-bonus.


Sincerely



This post has been translated automatically

Anonym

lapalingo has simply removed my 840€....

15th Apr. 2018, at 10:14 pm CEST#2
0 Likes

Nobody has liked this post so far
Well, you would have had if then only on 100 € claim. But by these 2 rotators that also still forfeited. Hake it simply off - Nope chance - unfortunately also rightly.

This post has been translated automatically

Schranzianer

lapalingo has simply removed my 840€....

15th Apr. 2018, at 10:23 pm CEST#3
0 Likes

Nobody has liked this post so far
Ouh man da thought ma once luck in life nix daa

This post has been translated automatically

Julian
Elite

lapalingo has simply removed my 840€....

15th Apr. 2018, at 11:04 pm CEST#4
0 Likes

Nobody has liked this post so far
Sorry for the question, do not want to provoke you now with it even more, but how do you manage to make "accidentally" 100€ spins?

This post has been translated automatically

Schranzianer

lapalingo has simply removed my 840€....

15th Apr. 2018, at 11:06 pm CEST#5
0 Likes

Nobody has liked this post so far
In which mannauf max bet has come stat on auto start then with space bar losgespinnt until me colleagues have warned on einma roaring ehhh digga 100 euro spinns XD

This post has been translated automatically

P****1

lapalingo has simply removed my 840€....

16th Apr. 2018, at 05:45 am CEST#6
0 Likes

Nobody has liked this post so far
Schranzianer wrote on 15.04.2018 at 23:06: In the manauf max bet has come stat on auto start then with space bar losgespinnt until me colleagues have warned on einma roaring ehhh digga 100 euro spinns XD

I am really sorry about the money. So I hope Lapalingo will still pay out something but that will be hard if you have violated the Maxbetrule. Afterwards you are always smarter. Wish you all the best.

This post has been translated automatically

Daniel
Elite

lapalingo has simply removed my 840€....

16th Apr. 2018, at 10:03 am CEST#7
0 Likes

Nobody has liked this post so far
Yes, unfortunately, there is nothing you can do. There are more severe cases. The best thing is to play in casinos that also have this €5 rule, but you can not violate this rule, because this was made impossible by the casino. These casinos are Videoslots and SlotsMillion - in my opinion the best and most reputable Online Casinos on the market today.

This post has been translated automatically

Hot Topics19th Dec. 2024 at 02:44 am CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately