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Public complaints: Lapalingo does not want to pay

Topic created on 07th Jan. 2018 | Page: 1 of 2 | Answers: 11 | Views: 5,211
Remas

Lapalingo does not want to pay

7th Jan. 2018, at 11:59 pm CET#1
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Hello,
I had received a bonus of 25€ from Lapalingo, and through this 25€ bonus I ended up with a win of 2700€ Bonus money.
Since I had to convert it, I still had 2300€ In real money in the end
Since I wanted to withdraw 2000€
I got 2 days later an email from Lapalingo that I have violated the bonus rules and it is invalid
25€ they have left me.
I am mega disappointed about it
Because I have played 90% slots always under 1€ tray
And a little blackjack.
So if someone could help and give tips would be great Whether I have a chance what to get back.
Daniel last hope can you do something?
Pure disappointment

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Anonym

Lapalingo does not want to pay

8th Jan. 2018, at 01:47 am CET#2
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  • Switching between game types with low conversion factors in games such as Blackjack, to high conversion factors in games such as Slots, after a large win, for the sole purpose of fulfilling the bonus conditions will result in the invalidity of the win



Could be due to blackjack. Haste at Lapalingo already asked for the reasons? Is it a no Deposit bonus? It is generally limited to 100€ payout at Lapalingo.

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Daniel
Elite

Lapalingo does not want to pay

8th Jan. 2018, at 04:24 am CET#3
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Hello Remas and welcome to the forum,

you have switched between games with high conversion factors to games with low conversion factors. I think this is the reason. That's what it says in the conversion conditions:


  • The maximum bet for converting bonus funds is €5.00 per game round/spin or €0.50 per bet/win line.

  • Switching between game types with low conversion factors in games such as Blackjack, to high conversion factors in games such as Slots, after a big win, for the sole purpose of fulfilling the bonus conditions will invalidate the win.

  • All withdrawals are reviewed internally before processing. Lapalingo reserves the right to declare Bonuses or any wins void in case of discrepancies.

  • If the bonus balance is used to gain advantage in games with bonus stages, the winnings obtained from them will be declared void. These games include but are not limited to Scrooge, Devil's Delight, Aliens, Wish Master, Champion of the Track, Tower Quest, Pearls of India, Tomb Raider 2, Lucky Angler, Big Bang, Robin Hood or similar.

  • Progressive Jackpot games as well as sports betting are playable with real money only.



I won't be able to do much there unfortunately and Lapalingo is hard to talk to. I will still forward this thread to the management of Lapalingo. I recommend you to file a complaint with the MGA ( http://www.mga.org.mt/support/online-gaming-support/ ). Basically, you should always do that in case of unintentional violation of Bonus terms and conditions. My hope is that the MGA will eventually regulate the bonus offers.

Basically you should play without any bonus at all. The pure conversion of the bonus is only possible with a lot of luck and then you are so limited by the 5€ rule or other rules that it is no longer fun. The problem is simply that it (as in the past) does not remain with the pure convert, but that other rules were introduced by 90% of the casinos. These rules save the casinos a lot of money (in the short term). In the long run, many casinos will suffer a damage to their image, because it is in the nature of things that people do not read the bonus conditions or do not read them properly.

There is only one online casino that has this stupid €5 rule and can still be recommended to play there with bonus and this casino is Videoslots

Videoslots knows that players don't always read through the terms and conditions and technically regulates it in such a way that players can't violate the rules at all, for example by limiting the stakes to €5 or 50 cents per payline ...

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Anonym

Lapalingo does not want to pay

8th Jan. 2018, at 12:48 pm CET#4
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Wooden Horn wrote on 08/01/2018 at 01:47 PM

  • Switching between game types with low conversion factors on games like Blackjack, to high conversion factors on games like slots, after a big win, for the sole purpose of meeting the bonus requirements will invalidate the win




Bonus probably also the verarsche 2018... of this rule I have also never heard and makes absolutely no sense to me. Especially with blackjack and Roulette you can lose everything so quickly incredible what the casinos come up with. I really hope for you that you get paid your win, but what I read here lately so....

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Daniel
Elite

Lapalingo does not want to pay

8th Jan. 2018, at 03:53 pm CET#5
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qwertee wrote on 08/01/2018 at 12:48 PM
Holzhupe wrote on 08/01/2018 at 01:47 PM

  • Switching between game types with low conversion factors on games like Blackjack, to high conversion factors on games like slots, after a big win, for the sole purpose of meeting the bonus requirements will invalidate the win




Bonus probably also the verarsche 2018... of this rule I have also never heard and makes absolutely no sense to me. Especially with blackjack and Roulette you can lose everything so quickly incredible what the casinos come up with. I really hope for you that you get paid your win, but what I read here lately so....

With BlackJack, however, you can convert faster, because you bet higher amounts and have a lower Risk in the short term in relation to the stake. In return, you can win 10,000 times the stake in Slot machines with a low stake. From a purely mathematical point of view, it doesn't really matter what you play. If you play a low Variance game, you won't meet the bonus requirements, because you will never get a big win that will put you ahead. If you play a high variance game, you won't make the turnover because you usually have fewer wins. But if you get a hit on such a game, you will easily make the turnover. But you always need luck!

I don't understand this rule at all. Just like I don't understand many bonus rules. I may understand that you can't bet on red and black at the same time in roulette in order to convert the bonus, but I don't think many of the rules are comprehensible and therefore moronic until someone convinces me otherwise and explains the whole thing to me coherently.

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Stromberg
Legend

Lapalingo does not want to pay

8th Jan. 2018, at 06:01 pm CET#6
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Daniel wrote on 08.01.2018 at 15:53
qwertee wrote on 08/01/2018 at 12:48 PM
Holzhupe wrote on 08.01.2018 at 01:47

  • Switching between game types with low conversion factors on games like Blackjack, to high conversion factors on games like slots, after a big win, for the sole purpose of meeting the bonus requirements will invalidate the win




Bonus probably also the verarsche 2018... of this rule I have also never heard and makes absolutely no sense to me. Especially with blackjack and Roulette you can lose everything so quickly incredible what the casinos come up with. I really hope for you that you get paid your win, but what I read here lately so....

With BlackJack, however, you can convert faster, because you bet higher amounts and have a lower Risk in the short term in relation to the stake. In return, you can win 10,000 times the stake in Slot machines with a low stake. From a purely mathematical point of view, it doesn't really matter what you play. If you play a low Variance game, you won't meet the bonus requirements, because you will never get a big win that will put you ahead. If you play a high variance game, you won't make the turnover because you usually have fewer wins. But if you get a hit on such a game, you will easily make the turnover. But you always need luck!

I don't understand this rule at all. Just like I don't understand many bonus rules. I may understand that you can't bet on red and black at the same time in roulette in order to convert the bonus, but I don't think many of the rules are comprehensible and therefore moronic until someone convinces me otherwise and explains the whole thing to me coherently.

I would guess behind the blackjack / roulette exclusion is the following thought (referring to Bonuses where you can only play and cash out with real money as long as you haven't touched the bonus)
If the player wins before the Bonus money, he pays out. If he does not win, he bets the bonus money 2 times at BJ or Roulette and has, the house advantage times out, 25% chance to quadruple the money. And thus significantly better chances to implement the bonus.und has except the Deposit with which he could have won and pay out nothing lost if he loses a hand at BJ.Dasveill probably be prevented.

You just have to be clear that a bonus in most cases is not a gift, but a joke.


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RiverSong
Legend

Lapalingo does not want to pay

8th Jan. 2018, at 07:19 pm CET#7
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since one should still know with the many conditions that seem to suck azus the fingers I can also only play the slots, however, it suits them then probably not if I prefer to sit a few h longer on it, but on 0.10 rotate.

point 4 I do not understand. how the hell should I be able to get me in bonus stages (funny paraphrase) advantages? in e.g. tower quest, I play but exactly why he triggers after felt endless spins this bonus stage and I have thereby possibly a little win --> mostly pays but then bad.
aliens or wischmaster ban I understand zero.
best right without bonus there, but then they probably find something else

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Daniel
Elite

Lapalingo does not want to pay

8th Jan. 2018, at 07:47 pm CET#8
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Iseedeadpeople wrote on 08.01.2018 at 19:19: best right there without bonus, but then they probably find something else

Lapalingo is not a bad online casino and if you play without bonus, then there are no problems. Only if you play with bonus (no matter in which online casino), then you should really read the turnover conditions and understand to the smallest detail. It is best to do without Bonuses completely. For me, it's really too stupid to read through all the crap and then have to be afraid that I might make a mistake. It makes me lose all desire to play. That's why I play 99% without bonus. In the arcade or in the casino you don't get anything for free. Except for a stale coke and some cheap snacks that smell and taste like dog food. In gambling houses, the odds are so bad that the drinks and snacks quickly become expensive, and in casinos you even have to pay for drinks and snacks (pub prices).

I am so allergic to bonuses that I even refuse any free spins. Sometimes you are winning, want to play a game but then comes the message, they have 10 free spins with 10 cents per spin. When I see that I am not happy, but get a bad feeling about it. I always write the support that he should take out the bonuses and that I never want to have bonuses again and it annoys me.

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Stromberg
Legend

Lapalingo does not want to pay

8th Jan. 2018, at 07:49 pm CET#9
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Iseedeadpeople wrote on 08.01.2018 at 19:19: there is still one to know with the many conditions that seem to suck azus the fingers I can also only play the slots, however, it suits them then probably not if I prefer to sit a few h longer on it, but on 0.10 turn.

point 4 I do not understand. how the hell should I be able to get me in bonus stages (funny paraphrase) advantages? in e.g. tower quest, I play but exactly why he triggers after felt endless spins this bonus stage and I have thereby possibly a little win --> mostly pays but then bad.
aliens or wischmaster ban I understand zero.
best right without bonus there, but then they probably find something else


With the games you could gamble with bonus until you have almost all potions at Tower Quest or 3 good functions at wishmaster etc..
Then leave the game, the bonus continue to play until converted or gambled away.
And then go back into the game without bonus and win with the unlocked features

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RiverSong
Legend

Lapalingo does not want to pay

8th Jan. 2018, at 08:12 pm CET#10
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i understand, but for me these are small buildups in contrast to e.g. castle builder where you could really grab cash, even at the lowest level, also because you know beforehand exactly how much you get. that's why you can't play it with Bonus money anymore

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