Public complaints: Lapalingo declares €8,000 win void (Page 7)

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Bone wrote on 07/12/2018 at 12:47 pm: Yes, unsure of who is messaging me and who I am communicating with. My common sense has remained with me though. If somewhere it says I can withdraw a maximum of 100€ for example, then I don't think ESPECIALLY the opposite is true and that can't be so because my favorite casino doesn't do it that way.

And yes you are right. Obviously I am not a normal user. I look at this forum and the "normality" that prevails here and I'm damn glad I'm not a normal user. Really. If one day I become one, everyone has the right to shoot me on the spot.

strkie: may be everything, is also true so, sure AGB are not necessarily rechtskräfitg. If a casino gives you but 10 € they can probably determine how much they want to pay out in the end. Since as a player to want to influence at all is already strange enough.

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Random wrote on 07/12/2018 at 1:12 pm
You lack not only expertise but also morals.

However, I'd like to help you make up for your deficit in thinking a bit.
Real money can be cashed out, Bonus money cannot.
The user has already converted the bonus. He just did not transfer his withdrawable balance to his bank account but left it on his casino account.
Of course, don't you find it strange that this is apparently a difference?

But you are just a little harder than other people. It's totally OK. Take your time thinking, you're already doing quite well.

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Random wrote on 07/12/2018 at 1:12 pm
You lack not only expertise but also morals.

However, I'd like to help you make up for your deficit in thinking a bit.
Real money can be cashed out, Bonus money cannot.
The user has already converted the bonus. He just did not transfer his withdrawable balance to his bank account but left it on his casino account.
Of course, don't you find it strange that this is apparently a difference?

But you are just a little harder than other people. It's totally OK. Take your time thinking, you're already doing quite well.

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Knochen wrote on 12/07/2018 at 12:04 pm: Terms like "real money" and "bonus money" are now really already considered like real words here. What some here do not understand: There is no such thing. These are terms that casinos have invented and you are so deep in it that you actually think there is a rule that says that a casino converts Bonus money to real money. That's not a law behind it, that's just a common practice in the casino world that you seem to have sunk a little too deep into.

Just writing "The player is penalized twice"...He is not penalized, he is rewarded less. Making 100€ out of nothing is probably only a punishment here as well.


Random: You can somehow also give it up. The fact with the AGBs changes of course nevertheless some. You can also use a ridiculous comparative example that does not exist. These are valid and honest terms and conditions. To even talk about fraud just shows how much you are already in it. But maybe you're just in a bad mood after 1200€ for free spins and want to let that out somewhere? What Casinofremdes would perhaps be good.

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Zockertyp89 wrote on 12/07/2018 at 13:36
Well bonus and real money are just terms of the casino world. One is subject to bonus conditions, the other belongs to the player. (By the way, every word was invented at some point (little joke)).

The question here is simply why he has to Deposit and withdraw his own "real money" before he is allowed to win more. If his Bonus money was renamed to real money, there is actually no reason not to play with it.

Would be nice, by the way, if all times would calm down and the mutual provoking could stop.

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Avicsam wrote on 12.07.2018 at 14:29: This is also largely not about who is right now, the casino or I, but in addition to the AGB‘s as has already been mentioned, totally confusing.
The terms bonus and real money are for me clear terms that the casino so but does not comply as the one who reads them.

The 8000€ was a "legitimate" win, I do not understand why you can play at all beyond 100€ if you can no longer withdraw anyway. Why is not pointed out or why is it just nowhere something except very small in the AGB‘s.
Probably all the wins that have been declared invalid by Lapalingo, put into their own pockets.

I guess that there is not much more can be done, or do you have an idea of a way forward?

Thanks, by the way, to all who so energetically discuss.
Is because already times not so bad to hear that I'm not the only one who thinks the whole thing is bullshit

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Stromberg wrote on 12.07.2018 at 13:23
So I personally find the implementation also not optimal, but it is ( meanwhile) clearly described in the T&Cs.
And if you get something for free, you should already look in the T&Cs.
If a mobile phone Provider adds a Playstation or 50 credits to the contract, then you also have to look at why and what the conditions are.
What would be the solution now?
If one calls it after the conversion further bonus credit instead of real money, it is not correct, since the amount can be paid out.
So you would have to create a 3rd name, "non-reproducible real money".
All nonsense. From fraud I would in any case not speak in the case, differently if the bonus would be linked to a deposit.
Basically, you should always look critically when you use a bonus what are the conditions, etc...

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