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Public complaints: Lapalingo declares €8,000 win void

Topic created on 11th Jul. 2018 | Page: 1 of 16 | Answers: 155 | Views: 49,294
Avicsam

Lapalingo declares €8,000 win void

11th Jul. 2018, at 12:39 pm CEST#1
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Hello all,

I first discuss what happened....

When registering the account is credited with a 10€ bonus, with this bonus I earned about 300€.
Then I converted this 300€ bonus into 100€ real money (as it is called there).
In my account was to read:
Real money balance: 100€
That is also a withdrawable balance.
With this credit of 100€ I achieved in the night about 8000€ of which I wanted to pay out about 4800€.
The max. payout amount is 1000€ per transfer, which is why 5 transfers were necessary.
2 days later, I received a mail that the transfers were canceled, due to the fact that this money would not be "withdrawable real money balance". Because even a converted bonus, always remains a bonus balance.... ?!
I replied to the mail exactly with this question that arose, why the bonus balance could be converted at all, why in my account was real money balance: XY€ and moreover by the cancellations of the transfer orders costs arose, which I ask myself, from which credit were debited? If the money that was on my account, but only virtual and therefore was not real.
I received no answer, I then again referred to the MGA license under which the online casino is located and set an ultimatum until 20.01.2018 to transfer me the requested amount.
Thereupon I received again only a mail with the note of the bonus conditions.


I still have a screenshot on which is clearly to read

Account balance: 7.989,12€

Real money balance: 7.987,71€
Bonus - balance: 1,41€

Bonus Info:

Required turnover: €105.75

â€"â€"â€"â€"â€"

My question, is there really nothing more I can do? Since I do not have legal protection Insurance, I have not consulted a lawyer.

About help I would be very grateful.

Kind regards!

This post has been translated automatically

Anonym

Lapalingo declares €8,000 win void

11th Jul. 2018, at 12:47 pm CEST#2
1 Like

Liked this post: Avatar von briniberlin86 briniberlin86
Hi,

According to their T&C, unfortunately, it says:

Attention: Even after converting bonus funds into real money funds, the maximum payout amount of the wins is also 100€. This means that the entire balance won with bonus funds can be paid out once up to a maximum of 100€.

If you had paid out the 100€ and then back in, everything would have been ok ( in my eyes total bullshit).

Unfortunately you won't be able to do much.

I think here in the forum there is but a support staff of Lapalingo. Possibly this can create some clarity.

This post has been translated automatically

Avicsam

Lapalingo declares €8,000 win void

11th Jul. 2018, at 01:13 pm CEST#3
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Nobody has liked this post so far
Not only in your eyes total nonsense...
because the entire balance was theoretically not won with bonus money.
I have converted the 300€ bonus into their "real money".

Then why is there even the function to convert the money or why is it called "real money" if it's still "bonus money".

Since one should change times the descriptions of the website

This post has been translated automatically

Julian
Elite

Lapalingo declares €8,000 win void

11th Jul. 2018, at 01:20 pm CEST#4
1 Like

Liked this post: Avatar von Insa24 Insa24
Welcome to the Avicsam forum,

We have forwarded your thread directly to a Lapalingo employee, he/she will then comment on this case.

This post has been translated automatically

Knochen
Elite

Lapalingo declares €8,000 win void

11th Jul. 2018, at 01:25 pm CEST#5
1 Like

Liked this post: Anonym
The withdrawal limit of this NoDeposit Bonus is 100€. This is the casino's way of protecting itself, since the players have no risk. As nonsensical as it sounds, you could have cashed out the 100€, deposited it again and everything would have been okay.

This post has been translated automatically

Anonym

Lapalingo declares €8,000 win void

11th Jul. 2018, at 01:46 pm CEST#6
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Simply unbelievable.

Here people are cheated that is not normal.

This actually also suggests that there is very well a system in which you can win more with Bonus money and Lapalingo apparently does not manage to convert this when you have converted the initial bonus.

One should really slowly consider Lapalingo and others who lead such practices to sue. But not civil, but criminal and the prosecutor's office in Malta. Let's see what they say that commercial fraud is committed on a grand scale.
Can then decide whether it is permissible only because they write it somewhere in their terms and conditions.

I'll see what you can do in this regard.

This post has been translated automatically

Anonym

Lapalingo declares €8,000 win void

11th Jul. 2018, at 01:51 pm CEST#7
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Knochen wrote on 11.07.2018 at 13:25: The payout limit of this NoDeposit Bonus is just 100€. With this the casino secures itself, since the players have no risk. As nonsensical as it sounds, you could have cashed out the 100€, deposited again and everything would have been okay.

This is also new to me, but good to know. Got a few weeks ago times 10, -€ bonus there and the actually 75x converted. I knew about this maximum 100€, so have converted after conversion immediately in 100€ "real money" and continue to play. Fortunately, no luck and and the 100 completely gambled away. Otherwise, I would have certainly annoyed 😉 ok, the 100, -hätte I can also take what is annoying. But if I imagine to win from it then four-digit and not to be able to pay out / may ðŸ™"

This post has been translated automatically

Knochen
Elite

Lapalingo declares €8,000 win void

11th Jul. 2018, at 01:51 pm CEST#8
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Random wrote on 07/11/2018 at 1:46 pm: Just unbelievable.

People are being scammed here this is not normal.

This actually also suggests that there is very well a system in which you can win more with Bonus money and Lapalingo it apparently does not manage to convert this when you have converted the initial bonus.

One should really slowly consider Lapalingo and others who lead such practices to sue. But not civil, but criminal and the prosecutor's office in Malta. Let's see what they say that commercial fraud is committed on a grand scale.
Can then decide whether it is permissible only because they write it somewhere in their terms and conditions.

I'll see what you can do in this regard.

I find it a bit far-fetched. As always, we hear only from the cases that win a lot with the 10 € registration bonus and not from the thousands who lose with it. I for example at that time, 10€ down rattled as one knows it. There is simply no proof. Or the clear indication. And the logic is also missing. Which casino would profit from it? Give a player 10€, let him win high and then not pay out the money because of the rules? This is the worst advertising campaign in history I would say. What is the whole thing supposed to do? To upset the player?

Once I had a man next to me in the Spielo, who told me that Book of Ra is programmed in such a way that there are always 2 extra books to upset the player. Of course this is nonsense, the two books come because almost-wins have the same effect on the brain as wins. Nobody has an interest in upsetting players specifically.

This post has been translated automatically

Knochen
Elite

Lapalingo declares €8,000 win void

11th Jul. 2018, at 01:54 pm CEST#9
1 Like

Liked this post: Anonym
Schorsch wrote on 11/07/2018 at 13:51
This is also new to me, but good to know. Got a few weeks ago times 10, -€ bonus there and the actually 75x converted. I knew about this maximum 100€, so have converted after conversion immediately in 100€ "real money" and continued to play. Fortunately, no luck and and the 100 completely gambled away. Otherwise, I would have certainly annoyed 😉 ok, the 100, -hätte I can also take what is annoying. But if I imagine from it then four-figure to win and not to be able to pay out / may ðŸ™"

I am not quite sure but I thought the 100€ Max. Cashout applies only to the 10€ Nodeposit Bonus there for the registration. If that should ever reach someone, necessarily exactly the 100€ auscashen.

On the subject of fraud something else: I am also missing the bet. It was a gift from the casino without deposit. In that case, I think it's okay to limit the payout amount upwards. In my opinion, they can tie the gifts to rules as they are funny. It looks different with Deposit Bonuses or FS etc., because I find it unfair when the player is tied by bonus a block on the leg.

This post has been translated automatically

Anonym

Lapalingo declares €8,000 win void

11th Jul. 2018, at 02:35 pm CEST#10
1 Like

Liked this post: Anonym
Bones wrote on 07/11/2018 at 1:51 pm
I find this a bit far fetched. As always, we only hear about the cases that win a lot with the 10€ registration bonus and not the thousands that lose with it. I for example at that time, 10€ down rattled as one knows it. There is simply no proof. Or the clear indication. And the logic is also missing. Which casino would profit from it? Give a player 10€, let him win high and then not pay out the money because of the rules? This is the worst advertising campaign in history I would say. What is the whole thing supposed to do? To upset the player?

Once I had a man next to me in the Spielo, who told me that Book of Ra is programmed in such a way that there are always 2 extra books to upset the player. Of course this is nonsense, the two books come because almost-wins have the same effect on the brain as wins. No one has an interest in upsetting players specifically.

Hello Bones, you are talking about the casino doing bad publicity for the events Random describes. They wouldn't get anything out of it? ... hmmm... Unfortunately, that's exactly how it works, with Bonus money it's just easier to win, of course I can't prove that, but experience speaks for it. Random now thinks that the switch from bonus money play to real money play probably does not run as smoothly as hoped. Your argument with the bad pointless advertising I find in contrast to Randoms view now but far fetched... because certainly has probably been calculated that a new customer to win, for the casinos first time ca.100 € could cost and that is profitable over time of course for the casino. Great business, because the customer will invest more over time and of course lose money in favor of the casino... it would be bad if there were no Maxcashout limit with a NoDeposit Bonus, then the casino would write red numbers through the given away LockBonusgeld, because yes the conversion does not run so smoothly. The bad advertising take the very well in purchase, which is shown by the terms and conditions alone and then result in matters such as that of the TE.

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