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Public complaints: Lapalingo Canceled Payout

Topic created on 01st Jun. 2018 | Page: 1 of 2 | Answers: 17 | Views: 3,874
Gromic

Lapalingo Canceled Payout

1st Jun. 2018, at 02:00 pm CEST#1
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I have deposited at the above casino 125 €, received for this a 100% bonus. So far all good...The whole thing was linked to slot..also everything ok.
I played at the beginning with a stake of 2-5€, earned so around the 1,000€
I then continued to play and then came down to about 100€ here I increased to a stake of 10€, at the last 30€ I then got free spins and a win of 2,800€. I played down to 2.000€ with a 10€ bet...
Then I wanted to pay out 1.600€...
Now it comes: Message from support
" because you have used a Deposit bonus, the following bonus conditions apply:

  • The maximum stake for converting bonus funds is €5.00 per game round/spin or €0.50 per bet/win line.


Unfortunately, as you have violated the Bonus terms and conditions many times (wagered too much) your win will be declared void and cancelled."

Except for the 125€ everything was deleted!
It was the last ca.100€ with which I won this, and for me that was then my deposited money...at least I thought so.
If I had lost everything (with the 10€ stake), I would not have gotten my money back.

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Anonym

Lapalingo Canceled Payout

1st Jun. 2018, at 02:08 pm CEST#2
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As long as you haven't played your balance down to €0.-, you are unfortunately still bound to the bonus conditions, which is why Lapalingo is completely in the right here.

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s****e

Lapalingo Canceled Payout

1st Jun. 2018, at 02:11 pm CEST#3
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First you gamble away your own money. So if you were down to 30€, you have played with Bonus money, with your 10€ against
the wonderful 5€ Max Bet Rule for the casinos, and the money you won is gone!

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s****e

Lapalingo Canceled Payout

1st Jun. 2018, at 02:15 pm CEST#4
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-- This post was deleted --

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Gromic

Lapalingo Canceled Payout

1st Jun. 2018, at 02:16 pm CEST#5
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mike1975 wrote on 01.06.2018 at 14:08: As long as you have not played your balance down to €0.-, you are unfortunately still tied to the bonus conditions, which is why Lapalingo is completely in the right here.

Since I am a newcomer...was not clear to me that it is so...I thought it will already come a hint if what should not be done.
P.S.: during the payout, the balance was 0

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M****3

Lapalingo Canceled Payout

1st Jun. 2018, at 02:17 pm CEST#6
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I see the same that you have violated the rules shit happens you can not do anything best always play without bonus then you are on the safe side can set his stakes as high as you want

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Anonym

Lapalingo Canceled Payout

1st Jun. 2018, at 02:28 pm CEST#7
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Gromic wrote on 01.06.2018 at 14:16
As I am a newbie...I didn't realize that it is like this...I thought there will be a hint if something should not be done.

No, that's not the way it works, that's why you always have to read the bonus conditions completely BEFOREhand, to avoid such misunderstandings right from the start

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Gromic

Lapalingo Canceled Payout

1st Jun. 2018, at 02:30 pm CEST#8
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Metz1013 wrote on 01.06.2018 at 14:17: I see the same that you have violated the rules shit happens you can not do anything best always play without bonus then you're on the safe side can put his bets as high as you like

But certainly no longer on the portal.
It is so confusing...everything is good as long as you lose or you do not want to pay out yet...

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L****0

Lapalingo Canceled Payout

2nd Jun. 2018, at 11:26 am CEST#9
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Liked this post: Anonym
Gromic wrote on 01.06.2018 at 14:30
But definitely not on the portal anymore.
It's so confusing...everything is fine as long as you lose or you don't want to pay out yet...

It's easy as pie, read the rules and stick to them, you don't go 250 kmh through the village and then say you didn't know about the limit...

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Anonym

Lapalingo Canceled Payout

2nd Jun. 2018, at 01:44 pm CEST#10
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Liked this post: Anonym
I somehow do not understand. Almost every day someone reports here in the forum that was allegedly cheated by a casino.
Meanwhile, it should have gotten around that you should not use more than 5 euros / spin if you got a bonus.
I must take a stand here on the side of the casinos, because who deliberately disregards all the rules is now excluded from a payout immediately.
Sad but true.

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