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Public complaints: Lapalingo bonus condition met. Refused withdrawal (Page 2)

Topic created on 30th Jun. 2017 | Page: 2 of 2 | Answers: 17 | Views: 14,345
Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 06:22 pm CEST#11
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This way, the casinos cut their own flesh, because they lose customers. No one wants to continue playing with such a scam. And again. In the overview was also extra the Bonus money only max 100 Eur in real money can be paid out. When I confirmed, the 50 Eur were deducted and I had 100 eur freely available. I even got the message that the bonus was paid out in real money.

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 06:27 pm CEST#12
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I think you'll get the money. So stupid are not the at Labalingo that they are the Springer Heinis for gambling addicted forced retargeting tens of thousands in the ass bubbles and then you do not give the coal after a public complaint

But it can already look deep that they try it first so.

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 07:05 pm CEST#13
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Have already contacted support, but have not yet received a return email.

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Daniel
Elite

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 09:02 pm CEST#14
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I have now written to Lapalingo who say the following:


Lapalingo: No Deposit Bonus Casino - the maximum withdrawal amount from a bonus (for example: Cashback, No Deposit Bonus, no Deposit bonus or free spins), is usually 100,00 € (for players from the countries Germany, Switzerland, Austria, Finland, Norway and Sweden).
is very well visible in our terms and conditions
it is a total of 100€ in plus..
sometimes i just don't understand
is it so bad that he got 90 euro for free?
However, I think this argumentation is wrong! Because whether you now pay out the 100€ and then 2 days later again 50€ deposited and wins comes down to the same. Here Lapalingo would also have paid out without any problems.
it is not an argumentation but is so in the rules
what would you do if you were running a casino?
maybe you can tell me what we can improve so that people understand it better?

Daniel: I do not understand the logic in this case. After all, he could have paid out the 100€ ah.
Daniel: and then two days later or one day later (you pay out quickly)
Daniel: can pay in again
Daniel: if he had won then 350€, he could have let it pay out.

Lapalingo: 888 8 free max 10 out
Lapalingo: if you deposit 2 days later 10 and win 1k -no problem
Lapalingo: maybe we give him 100 euro without conditions ...
Daniel: 100€ can you give exceptionally for reasons of culance?
Daniel: more is not in it?
Lapalingo: Actually we don't have to give anything. But because it's GambleJoe we make an exception. I think this is a good compromise
Daniel: well at least something, then I pass it on like this



So you would have an effective loss of 150€, instead of 250€, which were not paid out. Can you briefly let me know if you agree? I think more is unfortunately really not in it.

If you don't agree with that, then you can only contact the Malta Gambling Authority and file a complaint there. But I don't know if that makes sense for 150€ ...

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 09:23 pm CEST#15
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How bad...

The money was real money and therefore no more bonus... What happens then if someone still 500€ nachcasht to the 100€, you keep then in the case of profit also everything...

To which he also got a message: "Have even received the message that payout of the bonus to real money has occurred."

I mean that it would not really need but, if there was actually also payout then it would be doubly clear!

Also that one of all an old offer of 888 (with the worst of the worst) as an example.

They probably prefer to stick the Springer publishing house the money in the ass.

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 09:48 pm CEST#16
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I agree. They should credit me the 100 Eur on my paypal. If that does not work, then on my Lapalingo account. Give it then to the payout. Thanks for your help Daniel. One thing I know for sure. I will never get a bonus again. I had to convert the 10 eur 80 x, were over 800 Eur and then I have to give lapalingo again 50 eur at the bonus in real money withdrawal. That was namely meant with withdrawal, because I had to confirm the whole thing again. Long speech, short sense. Thanks again for your help, are a fair gambler.

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 10:47 pm CEST#17
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Daniel wrote on 06/30/2017 at 21:02:

Lapalingo: Actually we should not give anything. But because it's GambleJoe we make an exception. I think this is a good compromise

at least something
I find honest that Daniel is involved in something like this and you can rely on him
for that A****m

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Daniel
Elite

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 10:52 pm CEST#18
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Stefan B has accepted a €10 no Deposit bonus at Lapalingo. The bonus turnover conditions state that a maximum of €100 can be won with a No Deposit Bonus and the bonus must be wagered 80x before it can be converted into real money.

The player has wagered this bonus and had approximately €150 in his player account upon fulfillment of the bonus. As described in the bonus Wagering requirements, the €150 became €100 in real money. He cashed this out, later cancelled it and continued playing. In total, he was able to play his way up to €400, of which he wanted to withdraw €350.

Lapalingo then again cut the real money balance on his player account to €100. According to the statements of Lapalingo, the player must first make a withdrawal and deposit again, because according to the T&C's, otherwise the money is always cut again to 100€ in the event of a win. According to Lapalingo, this procedure is industry standard.

Since this player came from GambleJoe Lapalingo has shown itself accommodating and credited the player € 100 extra without Bedinungen. The player agreed to this.

In my opinion this regulation makes no logical sense and in my opinion the player should have received the complete, missing 250€. After all, Lapalingo has shown itself accommodating and has entered into a compromise in this case.

Last but not least, I think it's a shame that good casinos, which Lapalingo basically is, endanger their reputation with bonus conditions that cannot be understood with a common sense. I personally have an aversion to Bonuses, because bonuses are also the most common reason for most disputes between Online Casinos (with proper license) and players.

If you want to play with a bonus, you should always carefully check the turnover requirements or, if in doubt, refuse it.

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