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Public complaints: Joreel's bonus joke - money simply gone in 7 days you should convert 35x

Topic created on 29th Apr. 2018 | Page: 1 of 1 | Answers: 4 | Views: 1,705
Pekka
Evening,


i was just playing when my money was just gone from one second to the other.
I wrote to the support and they told me that the bonus conditions must be fulfilled within 7 days! WTF!?!?!?!

I have deposited a week ago 100 € plus 100 € bonus and would have to convert within 7 days 7000...

And yes it was my mistake not to read the terms and conditions correctly, but be me ned angry, in 7 days I have to convert 35x... Since when are there bonus conditions with deadlines? oO I missed something?

Above all, I was already at 62% and had already earned me a bit. If I had known before, with the 7 days, I would have played completely different stakes (yes 5€ max bet is clear), but you can not even try to work your way up slowly, but are forced to bet quickly and much... Either your money is gone, because you have to play higher stakes consistently or they just delete everything earned because you were too slow. Great win/win situation for the casino...

Can someone please enlighten me if this is normal?

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Anonym
Yes, that is normal. Only the period of seven days is very short. Other OCs give you 30 days to do this. You've already said the golden phrase: "Read the terms and conditions!"

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Anonym
Yes, this is not unusual, that the bonus must be converted within a certain time. There are also casinos where it must be implemented in an even shorter time.

I'm sorry for you.. This is really bitter

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Pekka
Thank you for your answers ! Next time I read the terms and conditions more carefully or do not even play with bonus money.

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Anonym
Pekka wrote on 30/04/2018 at 00:18: Thanks for your answers ! Next time I will read the T&Cs more carefully or not play with Bonus money at all

Better without bonus money. That way you can be sure to get your wins in any case

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