Public complaints: Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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I have requested a payout on 25.12.2017 at Jackpotcity after I had played my way up to a sum of
€ 6,500 had played up. Previously, I had made the days deposits in the amount of € 2,200.00.
After the request I uploaded my documents for account verification.
On 31.12.2017 I asked the support if everything fits. I then received the following answer verbatim by email:
"Congratulations once again on your win of EUR 6,500, which will be paid out after the holidays and weekend, i.e. from Tuesday 02.01.18. Your documents have already been approved. Your requested payout has been approved by the financial department and you will receive an email upon payout. Do you have any plans with the win yet?"
So far so good I thought. Suddenly on 01.01.2018 came an email that my documents do not match after all, I should submit notarized
Documents submit. I thought to myself that can not be, and then I went to the notary and have the nice coal for the certification pushed over and sent the documents. So again 4 days not heard.
Today after my request to the support, where the my payout remains, I get an email where more or less drinsteht that I am suspected of having violated the terms and conditions. With the application of the bonus on your part, you automatically confirm our terms and conditions. In the said point 5.8.3 of the terms and conditions is but nothing in it against which I would have violated......
One has me only my deposits in the amount of € 2,200.00 back. Does anyone know a good lawyer, I will in any case against the
Association proceed. Something like this has never happened to me before!
Are there similar experiences here?
lg
NS
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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probably another case for daniel
what p**ses me off more and more because I read it more and more often here --> you can not rely on the words of the support, why do you need them then? do they want to reassure you or what is the hypocritical lying?
moreover notary?
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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Jamesbasler
Did you play with bonus? If so, it could be that you have perhaps played too high stakes per spin, or Roulette, which many casinos prohibit during the bonus free play.
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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Here is an excerpt of the AGB 's
5.8.3 In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, displaying irregular betting behavior, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original Deposit amounts.
You are welcome to review this at the following link: https://www.jackpotcitycasino.com/deutschland/geschaftsbedingungen.aspx
and where do they get the idea to confirm my withdrawal and that too by email? I could KOTZEN with these clubs!
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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JackpotCity we wanted to take last year but somehow I have a queasy gut feeling about the casino. I found the casino but also boring, because they only offer Microgaming slots and Microgaming does not meet my personal taste. For me, the slots are ok for in between. More but also not.
Otherwise, the online casino has an MGA license, which means that you can at least complain to the Maltese regulator and the complaint will also be read and your incident will be reviewed. Unfortunately, this can drag on ...
I don't know what you did wrong but when you tell me you only played slots and they can't tell you exactly which bonusrule you violated, it sounds like arbitrariness to me. After typical oldschool methods. JackpotCity has also been around for a few years and maybe they are trying it in hopes that players these days don't know they can complain to the MGA.
Anyway. You have surely discussed with Jackpot City support already and you are not getting anywhere this way. As a second step, you should now file a complaint with the MGA in English (doesn't have to be perfect English): http://www.mga.org.mt/support/online-gaming-support/
You can also contact the support one last time. Maybe you just got a bad employee. Send the support this thread here and explain to them that if they don't pay out or can't give you accurate and plausible reasons for refusing to pay out the winnings, you will contact the MGA and tell your story and warn about JackpotCity in both German and English language forums.
I would only consult a lawyer if this does not lead to the desired result with the MGA. That you can achieve success via the supervisory authorities can be read here: https://www.gamblejoe.com/news/merkur-casino-verweigert-auszahlung/
I think you have a very good chance, since you have not violated any bonus conditions and have not done anything else wrong. It is really rare nowadays that an EU casino refuses to pay out with such flimsy arguments. Nowadays casinos do not pay out if the bonus rules have been violated. The problem here is mostly the €5 maxbet rule. Unfortunately, Online Casinos are always in the right and the MGA also always rejects these cases. But in your case I see very good chances, if your case as described applies.
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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I will now write an email to the MGA and see what comes around.
But even if the MGA does not decide for me I sue this juice store anyway.
I take the Risk of litigation costs and as a consumer I have anyway my place of jurisdiction
according to EuGVVO in Germany! I am now no longer so about the 4,300 euro difference I can get over
i'm about the principle!
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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I understand absolutely and I also find good so! If you make the casinos no fire, then they think they can do what they want.
If you do end up needing a lawyer, then you should look for one who specializes in international law or European civil law.
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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Wish you much success and hope the melteser supervisory authority is responsible and not somehow bypassed.
On the home page of the casino, two subsidiaries of a parent company are named, malteser licenses listed, but also a kahnawaker (= license of a small Indian reservation in Canada, which is classified as illegal by Canada).
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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us there is the § 5c KSchG liability of profit promises the following lt
"Entrepreneurs who send promises of a win or other comparable communications to certain consumers and by the design of these mailings create the impression that the consumer has won a certain prize, must provide the consumer with this prize; it can also be claimed in court."
This means that the e-mail is a promise of a prize and the amount must therefore be paid. With or without violation of the AGB 's!
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Jackpotcity - refuses to pay out € 6,500 (rip-off & scam)
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