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Public complaints: High win at Platin Casino not paid out yet (fraud?)

Topic created on 01st Nov. 2017 | Page: 1 of 7 | Answers: 62 | Views: 31,585
Unrealmaster32
Rookie
Hello together!
I actually managed tonight what every gambler dreams of. I deposited 500€ in Platin Casino and won 25.000€ within 5 minutes. This happened by getting a full screens of the highest symbol on the Centurio slot on €5 bet.
Now I am downright overwhelmed with the win
I have already cashed out 1500 in the middle of the year at Platin Casino. That worked without any problems. But now I'm excited and hope of course that the 25,000 will be paid out.
I moved a few months ago, so I have now uploaded my new documents. These are now being checked.
What is the best way to proceed? Pay out all at once? Pay out to the bank account or Neteller?
My biggest concern is that they will just accuse me of something and it will not be paid out. Does anyone also have experience with a win like this at Platin Casino? I know the post with the 160,000€ win, it gives me hope.

Many greetings,
Unrealmaster32

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Daniel
Elite
Hello Unrealmaster32 and welcome to the forum.

First of all congratulations on the win. Such wins come (in my experience) if you gamble a lot once every 2 years. Watch out that you don't shoot everything away again when the money was paid out.

You can pay out everything at once or you can split the payout - as you think. However, you should observe the AWV reporting obligation - no matter how you pay out the win.

I am really curious if the Platincasino has learned from the 160.000€ win and everything will run smoothly. Please keep us up to date

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Anonym
First of all also from me congratulations on this really high win!!! Please tell us if everything went smoothly with the payout. That would interest me and certainly many here, very much!

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Unrealmaster32
Rookie
Thank you for the two responses.
daniel, thanks for the Tip, I'll see if it's there. Hope also that they have learned from the case.

Got today feedback on the Verification, apparently the document of my bank has not been sufficient, have now uploaded another one. Think tomorrow it will then be verified.
I will then most likely book it completely on Neteller and from there piecemeal on my bank account.

I hope that the withdrawal runs smoothly and also not too long to wait, how great is the temptation to gamble with large amounts with such a bankroll 😣.

I will keep you updated!

Greetings!

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Anonym
Hey Umrealmaster, congratulations on your great win 😊
If you are afraid that you might continue gambling, you could set a loss limit of 0 Euro at Limits

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TonioKroeger
Experienced
Congratulations! I can only agree with the above recommendation and advise to see this as an exception! I have made the mistake several times after big wins to want to repeat them, which usually led to losses! Greetings

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Unrealmaster32
Rookie
Tby333, yes I will do tomorrow should I still not be able to pay out tomorrow ðŸ'

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Unrealmaster32
Rookie
Current status today, account has not yet been verified. I find a pity, I am also registered at other casinos, there it was verified within hours.
My Neteller account is now verified, but I have read that I can only debit max 500€ from there to my bank account and a fee of 7.50€ is charged. That means with a sum of 25,000€ that would be 375€ in fees. That is damn high ðŸ˜-. Will then probably but directly on my bank account Cashen let.
Too bad about that.

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Unrealmaster32
Rookie
So just texted with Live Chat as my account is still not verified.
The nice lady has now successfully verified my account. Have now paid out the amount to my bank account.

I'll let you know if there is anything new.

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Daniel
Elite
Unrealmaster32 wrote on 03/11/2017 at 18:06: So just wrote with Live Chat as my account is still not verified.
The nice lady has now successfully verified my account. Have now paid out the amount to my bank account.

I'll let you know if there is anything new.

That sounds good already. Think and hope that the money is next week problem-free on your account. If everything has gone through the stage, then you can leave a review here: https://www.gamblejoe.com/online-casinos/platincasino/bewertung/

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