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Public complaints: Help, help Gowild

Topic created on 18th Oct. 2018 | Page: 1 of 2 | Answers: 16 | Views: 4,723
Matthias198080

Help, help Gowild

18th Oct. 2018, at 05:20 pm CEST#2
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Hello all,

i have lost at GOWILD 1800 Deposit EPS / Austria, somehow came back to 0 and asked for a bonus, won again - withdrawel canceled and got another 100 bonus, this bonus played 50 times - reached 100% and have come to a total of 12,000 euros real money, 10-fold Book of dead, 50 Scatter etc. fact I then wanted to pay out 10,000, now they tell me the following :
We received your withdrawal request.
During the review of your account we noticed that your winnings were generated out of free bonus.

As mentioned in our Terms and Conditions: "The maximum withdrawal amount for any free bonus and free spins, is EUR 100, USD 100, CAD 100, AUD 100, SEK 1000 or NOK 1000, unless mentioned otherwise. Unused winnings for a period of 30 days or more will be voided."

Please note that we have made an exception and you now have 1000 EUR available in your cash balance. Please submit new withdrawal request and we will process it as quickly as possible.

Should you have any questions, please feel free to contact us.


Bullshit, I have each bonus 50 x overplayed always reached the 100% of the bonus, partly I stood at more than 7000 euros when reaching the 100%, what can I do here, now they give me 1000 euros, although I have much more einbezahl am at the bottom, I have all deposits and withdrawals, cancellations of withdrawals via screenhot). Overall of 100 euros means 5000 euros, then I still had 7000+ in the account!

???? am at a loss, does anyone have a Tip - now they say - straight up - 1000 euros...... ... ... ... ... ... ..an exception ?? an exception ????

LG

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Julian
Elite

Help, help Gowild

18th Oct. 2018, at 05:34 pm CEST#1
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Welcome to the forum Matthias198080.

Apparently it is written in the terms and conditions that the maximum withdrawal amount for a no Deposit bonus is 100€, unless otherwise stated in the promotion.
Is so to speak comparable with the offers of other online casinos.

They have made an exception and have provided you with 1000€, which they will also process as quickly as possible according to their statement.

It also unfortunately does not matter how much you have deposited before in the last few days, the No Deposit Bonus is not related to your deposits,
and therefore the casino is unfortunately in the right.

It is really bitter and aufjedenfall annoying, whether you can do something is questionable, you can contact Daniel via Communicator (profile call and click on "message")
maybe he can ask for you.

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Matthias198080

Help, help Gowild

18th Oct. 2018, at 05:44 pm CEST#3
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Hi Julian, thank you ...... ... ...

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Matthias198080

Help, help Gowild

18th Oct. 2018, at 05:54 pm CEST#4
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Julian wrote on 10/18/2018 at 17:34: Welcome to the forum Matthias198080.

Apparently it is written in the T&Cs that the Maximum withdrawal amount for a No Deposit Bonus is 100€, unless otherwise stated in the promotion.
Is so to speak comparable with the offers of other online casinos.

They have made an exception and have provided you with 1000€, which they will also process as quickly as possible according to their statement.

It also unfortunately does not matter how much you have deposited before in the last few days, the No Deposit Bonus is in no way related to your deposits,
and therefore the casino is unfortunately in the right.

It is really bitter and aufjedenfall annoying, whether you can do something is questionable, you can contact Daniel via Communicator (Profile Call and click on "Message")
maybe he can ask for you.

Yes, but with the 100 then after the overoll belong to me, I have then but the 7000 and the 2nd time the 6000 won......

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tontoo2
Experienced

Help, help Gowild

18th Oct. 2018, at 05:59 pm CEST#5
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Find, is already a nice gesture from the casino with 1k to accommodate. No-deposit Bonuses are very often capped at 100-500 euros max payout. I mean, if there is just this clause. Not with all, but with most. Many would not have been accommodating

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Matthias198080

Help, help Gowild

18th Oct. 2018, at 06:06 pm CEST#6
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tontoo2 wrote on 18/10/2018 at 17:59: Finde, is already a nice gesture from the casino with 1k to accommodate. No-deposit Bonuses are very often capped at 100-500 euro max payout. I mean, if there is just this clause. Not with all, but with most. Many would not have been accommodating.

I understand only 1nes net, I make the overall the 50ig times, after that is my real money, with this money I come on some thousand euro....with the 100 I have reached in the bar - the 100% I must reach, then the bonus turns into real money and it is also real money on my account...... ... ... ..5500 as a good example...... ... ... of it I get now only 100 euro, actually???

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Anonym

Help, help Gowild

18th Oct. 2018, at 06:16 pm CEST#7
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Sorry but I do not understand people who take a bonus and do not even read the terms and conditions. How should Julian or anyone help you if you are not even able to read the terms and conditions? Be glad that the casino gives you back 1k at all. Learn from it and play in the casinos listed here. I know you are annoyed but the casino has done nothing wrong in your case. Learn from your mistake, because life goes on

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Matthias198080

Help, help Gowild

18th Oct. 2018, at 06:23 pm CEST#8
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Idiot85 wrote on 18.10.2018 at 18:16: Sorry but I do not understand people who take a bonus and do not even read the terms and conditions.How should Julian or anyone help you if you are not even able to read the terms and conditions? Be glad that the casino gives you back 1k at all. Learn from it and play in the casinos listed here. I know you are annoyed but the casino has done nothing wrong in your case. Learn from your mistake, because life goes on

I have but let me set a limit 100 Deposit, have dancah 2 x 50 paid then won with one of the 50iger, then always canceled gewonne, canceled won this was independent of the bonus....and there I then had the 5 cowboys in the level 10 which are then worth 5000 and net count to the bonus!

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Matthias198080

Help, help Gowild

18th Oct. 2018, at 06:38 pm CEST#9
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GoW is a top casino, maybe they just overlooked something, the support is basically top hope there is still what comes as mentioned, with the 50 Deposit I then won, canceled and won, they may have overlooked...... ... ... ... ... ..wei net whether the read here so.

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Anonym

Help, help Gowild

18th Oct. 2018, at 06:49 pm CEST#10
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Sorry I do not see through perhaps Daniel or Julian can help you, in itself he is right with what he wrote. For you it means willy-nilly, wait and see.

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