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Public complaints: GoWild Casino verifies quickly - but delays payout for no reason...

Topic created on 04th Sep. 2018 | Page: 1 of 8 | Answers: 73 | Views: 16,851
Anonym
So here's my experience with GOWILD Casino - I only became aware of it through GJ.

On 30.08. I registered there and deposited 100, - Euro. Directly WITHOUT bonus - so I then came to 1,000 euros. Directly verified my account (the request email comes directly after registration.) Within 2 hours my account was completely verified. Up to here everything is great ....

I then gave the 1,000 euros in the payout. However, after 24 hours the AZ was not processed - I canceled the AZ and of course lost everything. Frustrated as I was I have then 2x 100 and 1x 100 euros nachgecashed and came back to 1,000 euros - this I have given again in the AZ - on 31.08. at 19.50

As it had to come of course, the AZ was not processed again. In the support they told me that you could cancel the AZ max. within 24h. Aha? - Ok ... I waited until the next evening and could still cancel the AZ again - which I did

This time, however, also with success and have now since 01.09. 22:01 the payment there. I have now almost daily turned to the support - now it is suddenly said that it can be canceled 48h and only then the financial team processes the AZ. But these work only on weekdays!

We now have the 04.09.18 - the AZ is still cancelable - but I will certainly not do

Find that already a cheek to delay the AZ so if you are already completely verified.

By the way, you cannot "secure" or protect AZ yourself. Own limits - so topic loss limit set is also missing. If you want to set a Deposit limit, this can only be done via support

I hope that everything goes well - in the meantime I have also controlled my CC - debits and seen that they have also received your deposits (not that it is because).

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s****e
well, you've proven to the casino that you'll gamble money away if it stays there any longer
this was certainly noted, and now it will be delayed as long as possible,
as long as they can. it won't be up to you.

I suspect anyway that cancellers will get their own internal identifier.

maybe not even for the smaller amounts, but at least for larger ones.

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Anonym
joh could already be - but wen that is so it would be even cheekier. Never mind - I won't touch it - I'll stay stubborn - I've already blown good wins too often lately...

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S****8
But isn't 4th in the GJ rating ...???
Must not understand ...

hahahaha....

Alone because of such stalling tactics should be the last place !!!!

Because that's actually so with the worst for a player ...the wins are so long cancelable !!!!

@Aka ... stay strong and take the win now !

Even if it takes longer !

Be happy about the win - congratulations !

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Anonym
Hardly Daniel has switched on just came the confirmation of the payment - *thumbs up and THANKS Daniel *
Note: Still a pity that he went ahead with it then - but now tist OK

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s****e
Yes, sad that it only works under "pressure".

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Anonym

Sweep88 wrote on 04/09/2018 at 15:08: But isn't #4 on the GJ rating ...???
Do not need to understand ...

hahahaha....

Alone because of such stalling tactics should be the last place !!!!

Because that's actually so with the worst for a player ...the wins are so long cancelable !!!!

@Aka ... stay strong and take the win now !

Even if it takes longer !

Be happy about the win - congratulations !

That's why the casino is called GOWILD, here fits at least the name

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T0uchTheSky
Elite
Sweep88 wrote on 04/09/2018 at 15:08: But isn't #4 on the GJ rating ...???
Do not need to understand ...

hahahaha....


I guess GambleJoe gets extra money from the casinos that rank well at the top. Or why are the two new tested casinos already on top of the ranking ?

I have no experience with GOWILD, but Casimba is just an average casino out of many WhiteHat Gaming Ltd. brand casinos. If you take the Welcome bonus, you have to wager 35x the Deposit and 35x the bonus. And if you deposit the welcome bonus with Skrill or Neteller and you win something, the win will be confiscated.

So I wonder how this casino got to 5th place so quickly.

I have no problem with Casimba, I am registered at more than 10 WhiteHat casinos myself and have never had a problem.

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Matthias
Expert
T0uchTheSky wrote on 04/09/2018 at 16:25
I guess GambleJoe gets extra money from the casinos that rank well at the top. Or why are the two new tested casinos already on top of the ranking ?

I have no experience with GOWILD, but Casimba is just an average casino out of many WhiteHat Gaming Ltd. brand casinos. If you take the Welcome bonus, you have to wager 35x the Deposit and 35x the bonus. And if you deposit the welcome bonus with Skrill or Neteller and you win something, the win will be confiscated.

So I wonder how this casino got to 5th place so quickly.

I have no problem with Casimba, I am registered at more than 10 WhiteHat casinos myself and have never had a problem.

Shortly to answer your question, why the casino immediately enters at the top:

It is basically that every new casino on GambleJoe has been tested by our team and found to be good.
If we find that a casino does not meet our quality standards, it will not be included at all.

Every new casino always enters within our TOP10, so that there is a certain chance that players will register there and then
their own experiences in the form of a casino review on GambleJoe.
That is why, among other things, casino reviews are rewarded the most in the form of points for the Paysafecard promotion.
The reviews of our community help us to get a realistic picture of the casino.
If the community gives the casino a bad rating, it will drop in the community ranking.

Furthermore, we look at the popularity of a casino, which is also a ranking factor on our platform.
For example, the popularity factor of a casino can be displayed directly for all casinos where a test report exists.

Example VoodooDreams - the casino is currently very popular among our users, is often clicked on and the feedback is also in order:
https://www.gamblejoe.com/testberichte/voodoodreams/ (at the very end)

Example Quasar - Quasar was and is a strong brand - our review was also good. But since 01.09. Quasar is no longer available in large parts of Germany
and complaints about Quasar continue to pile up and reach us on a daily basis. As a result, fewer people click on the casino, we measure a noticeable drop in user interest and therefore the popularity factor drops and the casino loses its visibility on GambleJoe.
https://www.gamblejoe.com/testberichte/quasar/(at the very end)

So the fact that a casino gets in high is not just a matter of money, but depends on how the casino is received by the community.
Oh well, just to make it clear as well: We don't get MORE money just because Casino ranks high. Daniel and I honestly do not care about the ranking.
Good casinos rank on top in the long run, everyone here will be able to confirm that. Worse casinos fall after a short time.
I can think of one more example! Speedy - that also ranked well in the beginning, but already after 3 days it went downhill, after the first users had written in the forum,
that there are problems with the Trustly deposit.
Fewer people clicked on the casino, GJ's system sees that interest is drying up and thus the casino becomes less popular. It's as simple as that

If the complaints about GOWILD pile up, this casino will most likely disappear from the TOP10 as well.

Regarding the payout of Aka:
I have contacted the casino manager of GOWILD, she has also just explained to me why there were delays.
The withdrawal was requested on September 1st, which was Saturday, and GOWILD unfortunately does not process withdrawals on weekends.
However, they have apologized for this and promised to process the payouts faster in the future.

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Falko
Icon
So my overall experience with casinos like GOWILD that only offer microgaming games. Everywhere I had to wait at least 48 up to 72 hours until the withdrawal was processed.This seems to be a general phenomenon at these casinos, but there was no casino here where I have not received the money.Now and then I've set limits that I was not tempted to get the win back and then gamble again.

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