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Public complaints: Genesiscasino win of 25000 euros seized

Topic created on 16th Jul. 2018 | Page: 1 of 1 | Answers: 8 | Views: 3,962
Tobias1989

Genesiscasino win of 25000 euros seized

16th Jul. 2018, at 08:43 pm CEST#1
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Hello all,

I have recently registered with Genesiscasino.

I have then made two deposits with bonus promotion.

The first payment including bonus went down to zero. Then the second Deposit of 400 euros plus 200 euros bonus.

I have worked my way up and won a total win of 25000 euros by high stakes of 6-100 euros per spin.

Now the casino has deleted the wins. Because violate the terms and conditions. (5 euro limit when playing with bonus credit)

These terms and conditions I have not read, which is of course my fault. I am also not sure if the first wins are still with my money or in the bonus area. What is probably also no matter, since I find nothing more of the days in the game history since probably already deleted.

I'm pretty new to Online Casinos so I'm also not so familiar with the rules us

What possibilities do I have to get the win anyway? How should I proceed?

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Anonym

Genesiscasino win of 25000 euros seized

16th Jul. 2018, at 08:51 pm CEST#2
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Would you pay out this money to someone if you owned the casino?
Probably not. .The chances are about 0

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M****3

Genesiscasino win of 25000 euros seized

16th Jul. 2018, at 08:55 pm CEST#3
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I'm sorry to disappoint you but you can try to request a game history from support but I don't think you'll ever see your win if you're lucky enough to get your Deposit back but I think this will only happen as a gesture of goodwill if at all

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ruhrpott
Expert

Genesiscasino win of 25000 euros seized

16th Jul. 2018, at 08:57 pm CEST#4
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I say now also simply times completely casually: No chance. As nonsensical as the €5 rule may be, you should perhaps read the terms and conditions .... You also sign nothing without reading the terms and conditions beforehand

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Palvez

Genesiscasino win of 25000 euros seized

16th Jul. 2018, at 10:04 pm CEST#5
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As won so broken sad but true

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thebutcher85
Amateur

Genesiscasino win of 25000 euros seized

17th Jul. 2018, at 12:11 pm CEST#6
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you can forget the win sounds hard but it's your own fault

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Anonym

Genesiscasino win of 25000 euros seized

17th Jul. 2018, at 02:23 pm CEST#7
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Yep, I can only agree with the previous speakers. No chance. Please read up before you Deposit somewhere again. Besides this stupid 5€ rule you should consider a few other things. Enough info you can find here on the site and in the forum

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Anonym

Genesiscasino win of 25000 euros seized

17th Jul. 2018, at 02:50 pm CEST#8
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Try to talk to them to see if they will give you back your Deposit at least otherwise it looks bad

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S****8

Genesiscasino win of 25000 euros seized

18th Jul. 2018, at 09:56 am CEST#9
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and again and again the same nonsensical threads ...how many threads are there now already with this 5-6 € regulation ?
The violations of the AGB's ?

If you play then also read the AGB's!!!

Have you unfortunately had bad luck!

As hard it sounds...

Would have been just missing that the thread begins with "fraud":-D

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