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Public complaints: Genesis Casino - Deposit with Paysafe Card

Topic created on 15th Oct. 2018 | Page: 1 of 1 | Answers: 8 | Views: 3,125
hoersturz
Rookie

Genesis Casino - Deposit with Paysafe Card

15th Oct. 2018, at 12:21 pm CEST#1
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Hi
i found out about Genesis Casino through ask gambler. I signed up and wanted to Deposit 10€ with Paysafe Card. Was then directed normally to the Paysafe page to enter the number. Number entered. Confirmed the terms and conditions and clicked pay. Was then redirected back to Genesis Casino. Deposit failed.... ?
CHAT opened and explained my problem. The agent took it and wanted to forward it. I asked how long it will take and he wrote 72 hours. Good can not be changed.
I got a support ticket only on request.

After 3 days, I then asked again what is now with the 10 €. Not yet processed and you would contact me by email...
I got the same answer again after 8 days

Until today, 10 days after the deposit, no email received or received in the casino a credit!!!!

It is indeed only 10 €....
But it does not work like that
What can I do?

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Stromberg
Legend

Genesis Casino - Deposit with Paysafe Card

15th Oct. 2018, at 12:32 pm CEST#2
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Have you checked whether the credit is back on the card in the meantime?

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Anonym

Genesis Casino - Deposit with Paysafe Card

15th Oct. 2018, at 12:55 pm CEST#3
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I only pay with paysafecards in oc. At mr.green it goes without problems, but eg at LeoVegas comes to me also always an error message and then I click on back and the credit is always credited, at Platincasino comes to 80% also an error message and the credit is then still credited after two to five minutes sometimes I have to log me two three times again until it is credited.

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hoersturz
Rookie

Genesis Casino - Deposit with Paysafe Card

15th Oct. 2018, at 01:55 pm CEST#4
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Stromberg wrote on 15.10.2018 at 12:32 pm: Whether the credit is back on the card have you checked in the meantime?

Yes. Unfortunately nothing more on the card...

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hoersturz
Rookie

Genesis Casino - Deposit with Paysafe Card

15th Oct. 2018, at 01:59 pm CEST#5
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BonanzaKing wrote on 15.10.2018 at 12:55 pm: I only pay with paysafecards in oc. At mr.green it goes without problems, but eg at LeoVegas comes to me also always an error message and then I click on back and the credit is always credited, at Platincasino comes to 80% also an error message and the credit is then nevertheless after two to five minutes credited sometimes I have to log in two three times again until it is credited.

Yes, of course, something can fail...
But if it says 72 hours and after more than a week still nothing has happened...

Comes stop mistrust

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Anonym

Genesis Casino - Deposit with Paysafe Card

15th Oct. 2018, at 02:04 pm CEST#6
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Calmly file a complaint with Askgambler and then wait, it should go faster from there.

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Anonym

Genesis Casino - Deposit with Paysafe Card

15th Oct. 2018, at 03:54 pm CEST#7
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hoersturz wrote on 10/15/2018 at 1:59 pm
Yes of course something can fail...
But if it says 72 hours and after more than a week still nothing has happened...

Comes halt distrust


If after a week the credit is not up what is not right there I give you right. But due to the low amount 10 € I think more of a technical error or as it happened to me once that the Paysafecard (100 €) at the point of sale was canceled again (have then complained there with invoice and get a new receipt)

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Anonym

Genesis Casino - Deposit with Paysafe Card

16th Oct. 2018, at 02:27 pm CEST#8
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Have you ever asked Paysafecard? They must be able to track who has used something there and when. info@paysafecard.com

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Nancy27
Amateur

Genesis Casino - Deposit with Paysafe Card

16th Oct. 2018, at 02:36 pm CEST#9
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So I have just deposited at the Genesis Casino with Paysafe card because I can be happy that worked!

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