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Public complaints: Free Spins Win simply disappeared due to slot error - Spin Rider Casino

Topic created on 22nd May. 2018 | Page: 1 of 1 | Answers: 4 | Views: 2,966
Bembelrocker
Visitor

Free Spins Win simply disappeared due to slot error - Spin Rider Casino

22nd May. 2018, at 06:32 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear people !

Today I have a very special case as a longtime gambler. Something like this probably only happens once in a lifetime...
It's been a while since I played at Spin Rider Casino.

There I had 10 Free Spins on Alice Cooper and a win until BEFORE the last spin of 282.50 euros.
Screenshot I have fortunately saved as proof before

Now the game was then frozen. I could neither after new login or afterwards at this slot continue to play there and also finish the last game. Different browsers tried and also there no success. I then immediately contacted the casino via live chat.

That, which I have already tried, was unsuccessful, so much I know. Now I have tried to clarify the whole thing at Ask Gamblers.

SHORT SUMMARY:

They confirm that this was the case and also the game Provider can understand this, but in good German...NO SAU is interested in my loss. There is a player history at Spin Rider Casino, but they did not record the win either. First the casino just claimed I got the win, but bullshit. Well, how then, if the Free Spins were never completed...

I have already seen directly afterwards that the win was not credited to my existing balance of about 3000 euros at the time. Also, I was told directly after reporting I can continue to play.... well only the win is still pending. I play for years in the casino and do not let myself be fooled...


Furthermore, I got an ABSOLUTELY RIDICULOUS offer from Spin Rider Casino with a few Free Spins, which are probably worth
have a value of 1 cent or possibly 10 cents per spin. I don't know, of course I didn't accept it. Funny alone the offer....

How should I proceed now ? I have now already threatened with MGA.

IT CAN NOT BE THAT A SLOT SIMPLY DOES NOT WORK AND THEN EVEN THE DEMONSTRABLY WON MONEY IS GONE!

Here what must be done. Please for any help ! This is a huge mess.

Here the conversation OVER 1 MONTH WITHOUT RESULT !

https://www.askgamblers.com/casino-complaints/bembelrocker

I can provide more documentation if needed ! I have recorded EVERYTHING...


Here after eternal back and forth a Private Message ( have apparently what to hide, which one may not see with AskGamblers )

Hi Bembelrocker
We have received your gameplay from the game provider.

Please check below:


Details:


  1. He received 11 spins

  2. He won €290 on those spins



Round 1: € 7.50
Round 2: € 200.00
Round 3: € 30.00
Round 4: € 10.00
Round 5: € 20.00
Round 6: € -
Round 7: € -
Round 8: € -
Round 9: € -
Round 10: € -
Round 11: € 22.50


  1. There was an error on the last spin that caused the issue he referred to. Nevertheless, that spin did play and the winnings on it were €22.50

  2. Given the compensation that we have already provided, we now consider this matter closed.





Thanks,
SpinRider Casino


Alone the last sentence a cheek... Compensation over 50 Free Spins ala scrap value with a win of almost 290 euros. I am not handicapped.
Is already cheeky, what the afford !

Now but the PROOF that I have received the money in the Player History or otherwise exisitert not and that you can not provide !
I have nothing credited, what even equal or similar to the amount would be in the Player History.... absolute hammer, what is going on here ! In addition, the calculation can not be right, because I have won 282.50 after 10 spins and still had an open......( see screenshot at AskGamblers )



Greetings

Bembelrocker

This post has been translated automatically

S****n

Free Spins Win simply disappeared due to slot error - Spin Rider Casino

23rd May. 2018, at 10:53 am CEST#2
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Jo I had that too. Freegames had and the last spin could no longer be clicked, everything was frozen.
Also tried everything, no one wanted to help me. What else can you say about it.

This post has been translated automatically

Nickii45
Expert

Free Spins Win simply disappeared due to slot error - Spin Rider Casino

28th May. 2018, at 10:57 am CEST#3
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Nobody has liked this post so far
i also had it up to the 9 game then was stop but I have what up to 9 game in wins came 2 days later erhalte (was a joke) at the 10 game they told me there was nothing... you can not draw because you have not seen it....

This post has been translated automatically

Bembelrocker
Visitor

Free Spins Win simply disappeared due to slot error - Spin Rider Casino

6th Jun. 2018, at 09:08 pm CEST#4
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Nickii45 wrote on 28.05.2018 at 10:57: I had it also already up to the 9 game then was stop however I have what up to 9 game in wins came 2 days later erhalte( was a joke) at the 10 game they told me there was nothing... you can not draw because you have not seen it....

At least with most casinos you can already understand the win, because they have a player history for players


COMPLETELY NEW INFO ON THE CASE:

Yesterday Ask Gamblers closed the post. They think there is no settlement and Spin Rider Casino can not clearly prove that I got my money. Yes so it is and have now left a fine message with the MGA as well.

Here with pleasure again the thread at AskGamblers:

https://www.askgamblers.com/casino-complaints/bembelrocker

I will write again in a few weeks until the MGA has made your verdict.

This post has been translated automatically

Anonym

Free Spins Win simply disappeared due to slot error - Spin Rider Casino

7th Jun. 2018, at 01:52 pm CEST#5
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Nobody has liked this post so far
Bembelrocker wrote on 06/06/2018 at 21:08

Yesterday Ask Gamblers closed the post. They think there is no settlement and Spin Rider Casino can't clearly prove that I got my money.


What I can't understand at all is that this casino still has a very good rating of 8.46 points, although by now there are already some complaints going on and even two of them remained unresolved because of non-payment.

This post has been translated automatically

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