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Public complaints: Fraud: Mr Ringo deleted my account after deposit

Topic created on 03rd Aug. 2017 | Page: 1 of 3 | Answers: 25 | Views: 5,962
Anonym

Fraud: Mr Ringo deleted my account after deposit

3rd Aug. 2017, at 11:23 pm CEST#1
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Hello dear gamblers

I have now had the misfortune to make my first bad experience with an online casino.

It was about 1-2 weeks ago and I was pretty clammy therefore wanted to try a casino where I can still take a welcome bonus. So I registered at Mr Ringo, saw a MGA license and just naively trusted and deposited. After my Deposit I found out that the casino was not available and not a single game was available... Nevertheless, I contacted the support in good spirits and hoped for an answer... two days passed and I contacted the support again... in vain. Every day I checked the casino and it was still not available. My deposited money was also not displayed in the profile. I have had neither my deposited money nor the bonus onm account. What was a bit strange to me at the beginning was that I first got the message that the deposit failed, but my Paysafecard was charged anyway! In the transactions, however, I was shown that the deposit was successful...(I still had a little hope, but slowly began to doubt) After about 5 days I got an e-mail:

Good day dear player,
unfortunately we have to inform you that due to a technical problem the site is currently under construction. The site will be fully functional again shortly.
With kind regards,
Your Mr Ringo Support Team.

I contacted the support again and told them that I was thinking about asking for my money back and that I don't want to play there anymore... The next day I found out that my account had been deleted, as if it had never existed! To track down the whole thing I went to Forgot password and tried to find out if my account still exists by trying to request my password and got the message "No user with this email address found". At the latest from then on I knew, I was strongly fooled.

Thereupon I contacted GambleJoe directly and I was asked to describe the case here and to contact MGA. I had unfortunately the complete week night shift and therefore had little time to take care of it earlier. Oh yes ... just a little 2-3 hours ago came again an email from Mr Ringo...:

Good day dear player,
unfortunately we have to inform you that due to a technical problem the site is currently under construction. The site will be fully functional again shortly.
With kind regards,
Your Mr Ringo Support Team.

Exactly the same email and absolutely no response to my questions or suggestions... just a typical copy&paste crap.
I also do not need anyone to say that I myself am to blame that I register on such casinos, I know! From mistakes you learn well known


It was here with the whole only in the 10 €, but money is money and if you're pretty tight 10 € are a lot



Greetings Danielowitch

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lokfuehrer75
Rookie

Fraud: Mr Ringo deleted my account after deposit

4th Aug. 2017, at 10:30 am CEST#2
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there are quite a few posts in here already. my loss is a good 200 times higher

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Anonym

Fraud: Mr Ringo deleted my account after deposit

4th Aug. 2017, at 11:31 pm CEST#3
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However, I think my contribution is just as important. The other posts are only about the fact that this casino no longer pays out, but not about the fact that they delete the accounts after a deposit. Therefore, I think it's good that a separate contribution exists.

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Daniel
Elite

Fraud: Mr Ringo deleted my account after deposit

5th Aug. 2017, at 05:44 am CEST#4
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Every complaint is important. No matter whether it is about 1 cent or 100,000€. It is important that also in German-speaking countries something is found in the search results for example "Mr. Ringo fraud", which actually reflects the reality. This is the only way to prevent other players from possibly suffering greater damage. Depending on how well the page ranks in the search results, some players will come across this or other complaints before they Deposit there, thus not depositing and not taking any damage. And if hardly anyone or no one deposits money at Mr. Ringo, this online casino will soon be finished.

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Anonym

Fraud: Mr Ringo deleted my account after deposit

5th Aug. 2017, at 07:07 am CEST#5
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Daniel wrote on 05/08/2017 at 05:44: Every complaint is important. No matter if it is about 1 cent or about 100.000€. It is important that also in German-speaking countries something is found in the search results for example "Mr. Ringo fraud", which actually reflects the reality. This is the only way to prevent other players from possibly suffering greater damage. Depending on how well the site ranks in the search results, some players, before depositing there, will come across this or other complaints, thus not depositing and not taking any damage. And if hardly anyone or no one deposits money at Mr. Ringo, this online casino will soon be finished.

Most players (of course not all) are generally not very well when they play anyway. Since the casino does not have to f**k with them

It looks from the outside like a Ponzi scheme. They know that they are long insolvent and want to dust off as much as possible to close the store. They prefer to pay out some players (even if extremely late) in the hope that they will pay in more

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Daniel
Elite

Fraud: Mr Ringo deleted my account after deposit

5th Aug. 2017, at 07:48 am CEST#6
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Hammerdammer wrote on 05.08.2017 at 07:07 clock: I would really hope so.The most players ( of course not all ) is generally anyway not particularly good when they play. Since the casino does not have to f**k them even.

Yes, I see exactly the same! Something like this is really the biggest mess! Who does not know the feeling. You've finally won something and then something like this happens. It feels like a strong kick in the balls - a very disgusting feeling in the stomach area. Above all, you count on the money. For such casinos, one should really introduce the beating penalty.

I hate that there are such Online Casinos! I hate that you always have to have a queasy feeling because of such casinos as a player when it comes to high payouts. I really think that the requirements to open an online casino (even in Europe) are still far too lax. The MGA is also really the worst and slowest regulator in Europe.

Some things really p**s me off in this industry. Bonuses also p**s me off because there are always problems with them. Actually, bonuses should be completely banned or they should only be allowed to be awarded with uniform turnover conditions and not so that each casino makes its own rules with it.

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Daniel
Elite

Fraud: Mr Ringo deleted my account after deposit

5th Aug. 2017, at 08:24 am CEST#7
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Well, after all, already at number 10 on Google one of the Mr. Ringo posts:

Daniel

It would be nice if one of the threads would rank directly under the keyword "Mr. Ringo". Then it would be financially tight in the casino. Unfortunately, that's where all the marketing rats rank. If you search for casino XY and scam, then you usually meet the sites that do not mean well with you

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Anonym

Fraud: Mr Ringo deleted my account after deposit

5th Aug. 2017, at 05:12 pm CEST#8
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Yes the top pages are let's say rather "supporters" of this rancid casino.

btw. I contacted the support of MGA 3 days ago, but have not yet received a response.

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Anonym

Fraud: Mr Ringo deleted my account after deposit

9th Aug. 2017, at 01:57 am CEST#9
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UPDATE:



Received an email from MGA today

Dear ********,

We acknowledge receipt of your offline chat dated 3rd August 2017.

The Malta Gaming Authority (hereinafter referred to as the ‘Authority') is hereby notifying that Star World Limited, remote gaming license MGA/CL1/1020/2014, has been suspended as of 31st July 2017.

Star World Limited has thus been directed to indefinitely suspend all gaming operations, cease to register new players, suspend all transactions on all websites, including deposits and withdrawal, and submit all data and documentation requested by the Authority.

Furthermore the Authority hereby notifies that any websites operated by Star World Limited, or associated with Star World Limited, and which make reference to the Authority or the above-quoted license is not approved to be operational by the Authority. Due to the suspension of the license, Star World is therefore not authorized to continue conducting gaming by means of distance communications under an Authority license.

Players who deem to have any outstanding payments due to them on the mentioned license are to send an email to support.mga@mga.org.mt and should submit the following information :-

1. Name and Surname;
2. Registered Address;
3. Date of Birth;
4. Copy of Passport or ID Card;
5. Telephone Number;
6. Description of Product i.e. Casino or sportsbook;
7. User Name; and
8. Screenshot of Balance or any pending Cash Outs (if not available an estimated balance is to be submitted).

The above information should reach MGA by August 11th, 2017.

The Authority notifies that no further information shall be released at this stage in order not to compromise any investigations that may need to be performed by the Authority and / or any other competent authority.

Regards,




Lorann Bonnici
Player Support Officer



Google translator:

Dear Mr. *********,

We acknowledge receipt of your offline chat dated August 3, 2017.

The Malta Gaming Authority (hereinafter: "Authority") is hereby notified that Star World Limited, Remote Gaming License MGA / CL1 / 1020/2014, was suspended on July 31, 2017.

Star World Limited has therefore decided to indefinitely suspend all gaming operations, stop registering new players, suspend all transactions on all websites, including deposits and revocations, and submit all data and documentation requested by the Authority.

In addition, the Authority notifies that all websites operated by or affiliated with Star World Limited that reference the Authority or the aforementioned license will not be approved by the Authority. Therefore, due to the suspension of the license, Star World is not authorized to continue gaming by means of remote communication under a permit license.

Players who have an outstanding payment due to them under the said license should send an email to support.mga@mga.org.mt and should submit the following information: -

1. Name and Surname;
2. Registered address;
3. Date of birth;
4. Copy of passport or identification card;
5. Telephone number;
6. Description of the product i.e. casino or sports book;
7. Username; and
8. Screenshot of balance or any outstanding cash outs (if not available, submit estimated balance).

The above information should come to the MGA by August 11, 2017.

The Authority advises that no further information will be released at this time so as not to interfere with any investigation that may need to be conducted by the Authority and / or any other competent authority.

Regards,




Lorann Bonnici
Player Support Officer




Daniel, do you have any idea who or what Star World limited is?

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Anonym

Fraud: Mr Ringo deleted my account after deposit

9th Aug. 2017, at 02:21 am CEST#10
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Danielowitch wrote on 08/09/2017 at 01:57: UPDATE:







Daniel, do you have any idea who or what Star World limited is?

MrRingo is only a subsidiary of Star World limited

I find it very interesting that MrRingo Casino is operated by Mr. Ali Özsevim. This leads in Germany some Spielotheken and has MrRingo also called into the world and operates it from Germany

Star World Limited does not officially have a valid gaming license anymore according to the MGA.

This means that MrRingo and all subordinate casinos of Star World Limited may no longer be operated and if you have outstanding payments there, then you can now contact the MGA and they will then check and initiate this for you

Hope I could help so far

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