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Public complaints: Fraud: I won 20 000€ at DrückGlück (without bonus). However, credit was converted into bonus credit!

Topic created on 15th Mar. 2018 | Page: 1 of 2 | Answers: 14 | Views: 9,606
Sizzling12
Visitor

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 10:09 am CET#1
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Hello people. To my situation: have made at DrückGlück from 30 euro 35,000 euro but again played down to 20,000. Then I was awarded 100 free spins which I played down and had about 200 euro win. Then the 200 euro bonus win was added to my current account balance of 20k, so my real money account balance was converted into bonus credit

What I did not notice at first and sometimes played on more than 5 euros bet. After several times verusch via Live Chat to contact customer service (about 20 attempts!!), I called there because I wanted to delete the Bonus money to be able to withdraw. But since only English employees are available, it was relatively difficult to describe the meime situation

After I asked for the deletion of the bonus, the customer service employee said only: if you want to delete the bonus, you can pay out 30 euros and that I have to convert the bonus. Then I explained to him that I played both before and after the free spins partly on stakes over 5 € which, to my knowledge, violates the bonus rules

However, this can not be that they simply convert my balance into bonus credit although I have not claimed a Deposit bonus. Then I was told I will be called today and clarified how it now goes on, etc.. But that did not happen. Basically it would be no problem to convert the bonus because of the high account balance I think the bonus should be converted at the latest 5k less balance. My problem is, however, that I do not know whether this is now even possible.

Thanks for your help and a big praise to the admin for his commitment.

Respectfully Sizzling12

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Andrew789
Experienced

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 10:14 am CET#2
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I can hardly imagine that this is legal. Even if you have violated the bonus conditions, your real money that you have won before must remain untouched. And you can track everything, when what was won, or from when the bonus was used. Hope Daniel can help you. I do not know if the casino has ne MGA license. Hopefully

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Daniel
Elite

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 10:41 am CET#3
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I will contact DrückGlück and ask what is going on. I can't imagine that they don't pay out. That would be too hard!

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Anonym

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 10:45 am CET#4
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Is it my imagination, or have the complaints about DrückGlück been increasing massively lately?

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Anonym

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 10:46 am CET#5
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SuitedTrips wrote on 03/15/2018 at 10:45 am: Is it my imagination or are the complaints about DrückGlück massively increasing lately?

I've noticed that as well

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Daniel
Elite

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 11:02 am CET#6
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Well, most of the time (or in 99% of the cases) DrückGlück is about the bonus rules (5€ Maxbet) where the players "have themselves to blame" because they have not read through the bonus rules or it's about nodeposit Bonuses where players can only withdraw 100€.

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Sizzling12
Visitor

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 11:41 am CET#7
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Daniel wrote on 15/03/2018 at 10:41: I will contact DrückGlück and ask what is going on. I can't imagine that they don't pay out. That would be too harsh!
Hi everyone thanks for your tips ubd advice was just called by drück glück finally times by a german mitarbeiterin and I was told.

that ser bonus was canceled and I can now pay out. Huge kudos to the admin for the quick responses and tips ). I also thank the other users for your time and advice and wish you all good luck for the future.

Respectfully Sizzling12

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Anonym

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 11:45 am CET#8
1 Like

Liked this post: Avatar von Sizzling12 Sizzling12
Congrats on your win.

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RiverSong
Legend

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 11:52 am CET#9
1 Like

Liked this post: Avatar von Sizzling12 Sizzling12
from me also congratulations hope you can first pay off everything

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Anonym

Fraud: I won 20 000€ at DrückGlück (without bonus). However,...

15th Mar. 2018, at 12:19 pm CET#10
1 Like

Liked this post: Avatar von Sizzling12 Sizzling12
That's great news!!! Then enjoy your really phenomenal win

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