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Public complaints: Fraud at DrückGlück: payout of 25.000€ denied (Page 8)

Topic created on 08th Nov. 2017 | Page: 8 of 12 | Answers: 119 | Views: 148,189
odi79

Fraud at DrückGlück: payout of 25.000€ denied

6th Sep. 2018, at 07:08 pm CEST#71
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Elloskimmos wrote on 06/09/2018 at 18:06
Could be simply because the following screen is currently popping up (by the way, the login is not working at all casinos in the group right now)


odi79

Thanks for your screenshot, but was not yet so with my post!
but no matter I'm only about my coal and that you do not even get an answer from support, even after repeated inquiries!
but thanks anyway!

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Fornarina

Fraud at DrückGlück: payout of 25.000€ denied

8th Sep. 2018, at 11:55 am CEST#72
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ferttig wrote on 08.11.2017 at 22:08: Hello,
i have won on 6.11.17 over 25,000 euros on slot machines.
In the evening I requested 5,000 euros for withdrawal.
The next morning my account was at zero.
When asked, they said I had activated a Deposit bonus and won with too high stakes.
They then transferred 500 euros to me as a gesture of goodwill.
When I asked about the exact and entire course of the game, I did not get an answer.

Can anyone help me or give me advice on how I should continue to behave?
Do I have a chance to get my win?

Thanks in advance

K. Thiele

Hello,

exactly the same thing happened to me yesterday. I had a win of 58.000€ and wanted to pay it out. Suddenly this was at zero and I also got the 500€ transferred. Allegedly also because I had played too high.
Whether I have received a bonus - no idea. In any case, I never noticed. In my account I then found a bonus points plan. After 3000 bonus points I was able to make a withdrawal at all, but it was constantly rejected

Now I wonder, if these 3000 points have been reached, then the bonus is void or not?

I am also quite annoyed and frustrated.

Kind regards
Fornarina

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upola
Legend

Fraud at DrückGlück: payout of 25.000€ denied

8th Sep. 2018, at 12:25 pm CEST#73
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How you do not know if you have received a bonus?
If you Deposit 500 euros and suddenly have 700 or 800 on your account, you do not want to have noticed?

How high did you play the? If it was over 5 euros, it looks bad.

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Fornarina

Fraud at DrückGlück: payout of 25.000€ denied

8th Sep. 2018, at 12:33 pm CEST#74
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upola wrote on 08.09.2018 at 12:25: How you do not know if you have received a bonus?
If you Deposit 500 euros and suddenly have 700 or 800 on your account, you do not want to have noticed?

How high did you play the? If it was over 5 euros, it looks bad.

Well, yes. I deposited 100€ and played only with 100€. However, got 50 free spins but this was only a win of 1€.

I played a game with a bet of 10€ and won 50.000€.

However, the other 8000€ only with a maximum bet of 5€. They have deleted my entire win.

I wonder only if by reaching these 3000 points, without this reach no payout was possible, the bonus then makes void.

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upola
Legend

Fraud at DrückGlück: payout of 25.000€ denied

8th Sep. 2018, at 12:49 pm CEST#75
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Did you first play with the 100 euros and then used the free spins, or did you use the 50 free spins immediately?
If you used the free spins immediately, the one euro is added to the 100 euros and you play immediately with bonus.
You must then wager the 101 euros 30 times. If you then bet higher than 5 euros, you have violated the bonus conditions.

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Fornarina

Fraud at DrückGlück: payout of 25.000€ denied

8th Sep. 2018, at 12:53 pm CEST#76
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upola wrote on 08/09/2018 at 12:49 PM
Did you first play with the 100 euros and then used the free spins,or did you use the 50 free spins immediately?
If you used the free spins immediately,the one euro is added to the 100 euros and you play immediately with bonus.
You must then wager the 101 euros 30 times. If you then bet higher than 5 euros, you have violated the bonus conditions.

I first played the free spins and then played the 101€.


However, I have not played higher than 5€. Only when I had reached these 3000 points. So these 30 times 101€. Only after that I played to 10€.

This post has been translated automatically

upola
Legend

Fraud at DrückGlück: payout of 25.000€ denied

8th Sep. 2018, at 01:01 pm CEST#77
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How did you Deposit?if you deposited with Neteller or Skrill,you can't play higher than 1 euro.

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Fornarina

Fraud at DrückGlück: payout of 25.000€ denied

8th Sep. 2018, at 02:03 pm CEST#78
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upola wrote on 08.09.2018 at 13:01
How did you Deposit?If you deposited with Neteller or Skrill,you can't play higher than 1 euro.

I deposited with PayPal

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upola
Legend

Fraud at DrückGlück: payout of 25.000€ denied

8th Sep. 2018, at 04:20 pm CEST#79
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The PayPal account is in your name?
So if during the bonus active you have not bet more than 5 euros, I do not know why they do not pay out.

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Fornarina

Fraud at DrückGlück: payout of 25.000€ denied

8th Sep. 2018, at 04:59 pm CEST#80
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upola wrote on 08.09.2018 at 16:20: The PayPal account is in your name?
So if during the bonus active you have not bet more than 5 euros, I do not know why they do not pay out.

Yes. It's all in my name.

No. I definitely did not. I have been meticulous that I first reach these 3000 points and therefore not bet higher than 5€.

Only when these were reached I played to 10€.

Nevertheless, my entire balance would be deleted. On e-mail, of course, they do not respond

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