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Public complaints: Fraud at DrückGlück: payout of 25.000€ denied (Page 5)

Topic created on 08th Nov. 2017 | Page: 5 of 13 | Answers: 120 | Views: 151,276
Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

14th Nov. 2017, at 10:39 pm CET#41
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Iseedeadpeople wrote on 14.11.2017 at 19:19
ferttig wrote on 11/13/2017 at 13:14: Reply from Schleswig-H.

Via a so-called SAFE server, we continuously monitor the offer on www.drückglück.de . The Provider constantly transmits all player data and gaming activities to us.

oh and the personalized monitoring here?
does that mean they know exactly what and how much i wager, win and lose there?

If you play in Online Casinos with SH license and come from SH, then yes ...

This post has been translated automatically

ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

21st Nov. 2017, at 06:56 pm CET#42
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ear Mr. Karl-Heinz,

Further to the below case, please be informed that we have received information from the representative of Skill On Net Limited (drueckglueck.com) who have informed the MGA that you have claimed a bonus of EUR100.00 on the 6th November. Below you will find a screenshot taken from their internal bonus system which shows that you were credited this bonus (50% Bonus day, Bonus Code :50day).

ferttig

Upon accepting the bonus, you agreed to comply with their Bonus Policy. During their withdrawal Verification process, they established that there was a breach of terms, specifically Clause 6 of their Bonus Policy (quoted below):

while making bets to wager any Deposit bonus/offer (free or deposit) the maximum bet permitted is 5 (e.g., 5 EUR, 5 GBP) or 10% of the bonus amount (the lower amount applies) Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name).

They have also sent you the game sessions/Game ID's, indicating were the breaches took place. You can also verify this in the cashier section of the casino client.

We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms. We will have to consider the complaint case closed.

Regards,

Kris

This post has been translated automatically

ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

21st Nov. 2017, at 07:47 pm CET#43
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Translation....

Dear Mr. Karl-Heinz,

Please be informed about the below case that we have received information from the representative of Skill On Net Limited (drueckglueck.com) who informed MGA that you have received a bonus of EUR 100.00 on November 6. Below you will find a screenshot from their internal bonus system showing that you have been credited with this bonus (50% bonus day, Bonus Code: 50 days).

cid: part1.B951B622.619002A4@kpaxmarketing.com

By accepting the bonus, you agreed to comply with their bonus policy. During the revocation review process, they found that there was a violation of the terms and conditions, specifically clause 6 of their bonus policy (see below):

while placing bets to wager a Deposit bonus/offer (free or deposit), the maximum bet allowed is 5 (e.g. 5 EUR, 5 GBP) or 10% of the bonus amount (the lower amount applies). Failure to comply with this rule means you are in violation of the Deposit bonus / offer terms and conditions and we reserve the right to cancel and remove any wins. A bet includes a special bet, gambling feature or any other type of betting activity (regardless of its name).

They have also sent you the game sessions / game IDs indicating where the violations took place. You can also check this in the cashier section of the casino client.

We would like to remind you that when you created your account, you agreed to abide by the Terms and Conditions. Therefore, MGA cannot provide you with any further assistance in this particular case, as you have agreed to these terms and conditions. We need to close the complaint case.

Regards,

Kris

This post has been translated automatically

Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

21st Nov. 2017, at 09:56 pm CET#44
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Thank you for your feedback. Unfortunately, this was to be expected. You could only try it through a lawyer for European law, but in my opinion you have little chance through this channel (unfortunately). We have tried everything possible. In the long run, if all players do this to whom this happens, the regulatory authorities will possibly set up some guidelines that prohibit offering such Bonuses as almost all Online Casinos do nowadays, unfortunately.

If you don't mind, I would close the case.

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ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

22nd Nov. 2017, at 02:49 pm CET#45
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For me, there are only NoBonus casinos.
If you don't pay attention once, it happens....
... ..25.000 Euro goodbye

Thanks for the help

This post has been translated automatically

Ada123
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

28th May. 2018, at 04:20 pm CEST#46
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Have also won 1500 euro... my documents were always somehow wrong. Have everything as always Bsp. MR.GREEN or WUNDWERINO made. There was always something to complain about!!! Do not have my money to this day. They never see me again. Money is of course pfutsch....

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Snakehh86
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

27th Jun. 2018, at 03:24 pm CEST#47
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Hello dear, so briefly described at drueckglueck.com have 3-4 days ago made a withdrawal has worked wonderfully 120€ were after a short time about 2 days on the account now I have a payout of 1350€ requested it was canceled after 1 day and I was told documents are missing and that about the online chat where no one speaks German! The phone number is garbage because I've waited 2 times about 40 min and no one has reached! But my question how can this be the 1 payout was also successfully executed !
Thanks in advance

With kind regards

This post has been translated automatically

Knochen
Elite

Fraud at DrückGlück: payout of 25.000€ denied

27th Jun. 2018, at 03:32 pm CEST#48
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There is a limit up to which casinos are allowed to pay out an amount without documents. However, they also have the right to demand them, at least according to the terms and conditions you agreed to. This simply means that in order to receive your withdrawal, you need to be verified and send in the required documents. After that, there should be no problem with your withdrawal.

This post has been translated automatically

Snakehh86
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

27th Jun. 2018, at 04:20 pm CEST#49
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Hello meln best there lies the problem I would already certified and had already also a payout as mentioned above ! Since it said if it always remains with the same payout so payment method is no other documents necessary !

With kind regards

This post has been translated automatically

Anonym

Fraud at DrückGlück: payout of 25.000€ denied

27th Jun. 2018, at 05:05 pm CEST#50
2 Likes

Liked this post: Avatar von Snakehh86 Snakehh86, s****e
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