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Public complaints: Fraud at DrückGlück: payout of 25.000€ denied (Page 4)

Topic created on 08th Nov. 2017 | Page: 4 of 12 | Answers: 119 | Views: 148,200
ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 05:36 pm CET#31
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The address of the British regulatory authority info@gamblingcommission.gov.uk is unfortunately incorrect.
Can you please look there again?

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Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

13th Nov. 2017, at 12:54 pm CET#32
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ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

13th Nov. 2017, at 01:14 pm CET#33
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Reply from Schleswig-H.

Dear Mr. Thiele ,

the Ministry of the Interior of the State of Schleswig-Holstein granted Skill on Net Ltd. a permit for the organization and distribution of online casino on 19.12.2012 in accordance with the then still valid gambling law SH. On the basis of this approval, Skill on Net Ltd. only offers online casino services at www.drückglück. de online casino.

The approval was limited to six years. After the permission Skill on Net Ltd. may drive the on-line Casino out only to players, who have their domicile or usual place of residence in Schleswig-Holstein. Via a so-called SAFE server we continuously monitor the offer on www.drückglück.de . The Provider constantly transmits all player data and gaming activities to us. Our monitoring extends to compliance with the requirements of the Gaming Act and the permit. This also includes the requirement that only players from Schleswig-Holstein play there.

Since you do not reside in Schleswig-Holstein, we have to assume that you are not using the offer monitored and regulated by us on www.drückglück.de , but the one on the site www.drueckglueck. com have used. However, this is not covered by our authorization and is not monitored by us due to lack of jurisdiction. The gambling services offered on this site have been approved by the Malta Gaming Authority (MGA) and are monitored accordingly by them. This information can be found there at the very bottom of the homepage. Therefore, if you have any problems with the provider, you would need to contact the MGA in Malta.

I hope to have helped you with this information.

Yours sincerely
Detlef Schneede

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ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

13th Nov. 2017, at 01:17 pm CET#34
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... . and the answer -translated- from Malta

Dear Sir or Madam,

Thank you for contacting the Malta Gaming Authority.

Please note that this is an automatically generated confirmation and does not mean that your email has been read or any action has been taken. You will receive a formal confirmation once your case has been accepted.

Once accepted, your case will be processed in the order in which it was received and we will endeavor to keep you informed of any developments in your matter.

Typically, a complaint case will take between 3 and 4 weeks, or longer, as this is strictly dependent on the severity of the complaint and the amount of investigation involved.

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Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

13th Nov. 2017, at 01:18 pm CET#35
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Yes, that was clear to me. Something similar will come from the UK Gambling Commission. Malta is responsible for you as I said before. Only all supervisory authority are to be annoyed with it. Here I'm more interested in the fact that something may develop positively in the industry, as far as the bonus offers are concerned.

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ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

14th Nov. 2017, at 01:55 pm CET#36
1 Like

Liked this post: Avatar von DieBlackjackBros DieBlackjackBros
New from Malta......

Dear Mr. Karl-Heinz,

We have contacted the representative of Skill On Net Limited (drueckglueck.com) on your behalf to obtain information regarding the incident you have raised.

As soon as information is available to the authority, you will be notified accordingly.

Regards,

Christian Gatt
Player Support Administrator

T +35625469000
One Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
E Beschwerden.mga@mga.org.mt W www.mga.org.mt

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DieBlackjackBros
Rookie

Fraud at DrückGlück: payout of 25.000€ denied

14th Nov. 2017, at 02:44 pm CET#37
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ready wrote on 11/14/2017 at 1:55 pm: New from Malta......

Dear Mr. Karl-Heinz,

We have contacted the representative of Skill On Net Limited (drueckglueck.com) on your behalf to obtain information regarding the incident you have raised.

As soon as information is available to the authority, you will be notified accordingly.

Regards,

Christian Gatt
Player Support Administrator

T +35625469000
One Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
E Beschwerden.mga@mga.org.mt W www.mga.org.mt


Sounds quite good, maybe the tide will turn for you and they will see that something has not gone right. I would like to see you in any case

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ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

14th Nov. 2017, at 06:03 pm CET#38
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Thank you,
i let myself be surprised

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RiverSong
Legend

Fraud at DrückGlück: payout of 25.000€ denied

14th Nov. 2017, at 07:10 pm CET#39
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ready wrote on 11/14/2017 at 6:03 pm: Thank you,
i will be surprised

you have no other choice anyway.
keep all your fingers crossed

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RiverSong
Legend

Fraud at DrückGlück: payout of 25.000€ denied

14th Nov. 2017, at 07:19 pm CET#40
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ferttig wrote on 11/13/2017 at 13:14: Reply from Schleswig-H.

Via a so-called SAFE server, we continuously monitor the offer on www.drückglück.de . The Provider constantly transmits all player data and gaming activities to us.

oh and the personalized monitoring here?
does that mean they know exactly what and how much i wager, win and lose there?

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