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Public complaints: Fraud at DrückGlück: payout of 25.000€ denied (Page 3)

Topic created on 08th Nov. 2017 | Page: 3 of 12 | Answers: 117 | Views: 147,077
ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 12:36 pm CET#21
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No problem,
you can make it public.

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Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 01:06 pm CET#22
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ready wrote on 11/12/2017 at 12:36 pm: No problem,
feel free to make it public.

We would first have to know if you are from Schleswig-Holstein or from another state. If you come from SH, the supervisory authority of SH is responsible for you. Otherwise the one from Malta. But you can also write to both. What you write then also depends on whether you think that a bonus was foisted on you or not and you just want to complain about the fraudulent bonus conditions.

This post has been translated automatically

ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 01:14 pm CET#23
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I come from Lower Saxony.
I can't say when the bonus was added.
At least I have not consciously requested it.
I only know that where I have deposited the 350 euros, the bonus was not displayed.
There should have been 450!
Or do I see it wrong?

This post has been translated automatically

Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 01:20 pm CET#24
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ferttig wrote on 12.11.2017 at 13:14: I am from Lower Saxony.
When the bonus came to it I can not say.
At least I have not requested it consciously.
I only know that where I have deposited the 350 euros, the bonus was not displayed.
There should have been 450!
Or do I see it wrong?

No, you are not wrong. But I must confess that I have never played at DrückGlück and also do not have a player account there. Maybe one knows more how it works with the bonus there?

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Anonym

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 01:49 pm CET#25
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Well if I'm right Entsinne stands at DrückGlück left the actual amount and right of it the bonus.I think that it is not calculated together in the main window.And I think you have deposited and there was somewhere at bonus a check mark in it.What many casinos unfortunately like to do, they always want to turn you Bonuses without asking.Willkommenbonus etc. you have to click away.It was I think not your first Deposit because otherwise you would have gotten the Welcome bonus?

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Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 02:14 pm CET#26
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I have written a sample letter for you, which you can send to the gambling supervisory authority in Schleswig-Holstein. It was really hard to find a contact address for this supervisory authority. Malta is much better. Only with Malta I have to translate the whole thing into English, which is not so easy with my English

You can send the following letter to the following e-mail address: Gluecksspielaufsicht@im.landsh.de

Please fill in the bold with your data.


Max Mustermann Musterstadt, 12.11.2017

Musterstraße 33
84738 Musterstadt
Germany
My DrückGlück Username: XXXXXX
My DrückGlück registration mail : XXXXXXX

Dear Sir or Madam,

i would like to make a complaint about DrückGlück Online Casino. An online casino operated by Skill On Net Ltd. 1/5297 Level G, Quantum House, 75, Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta.

I made a Deposit of €350 into my player account on 06/11/2017 and won over €25,000 with this amount. When I wanted to make a withdrawal, I was informed that a bonus of 100€ was active and that I had violated the turnover requirements and therefore my win was deleted except for 500€. I was accused of playing with more than 5€ / spin on various Slot machines - which I did.

I did not play at DrückGlück for the first time and therefore did not claim any welcome bonus. I can also say with certainty that I did not claim any other bonus when I made my deposit. I am also sure that I deposited €350 and my account balance when I started playing also showed €350 and not €450.

I have already contacted the support of DrückGlück several times, but could not find a satisfactory solution through them.
I hereby accuse DürckGlück of fraud and ask them to investigate this matter. If this letter has reached the wrong addressee, please forward my complaint to the right place.

If there is no satisfactory solution in my case, I reserve the right to take further legal action.

Thank you for reading and processing my complaint and I remain

With kind regards

XXXXXX

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Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 02:34 pm CET#27
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Here is the whole thing again in English for the Maltese and the British regulatory authorities:

The Maltese regulator has a form where you have to fill in personal data, so no address and further info in the description is necessary. The header of the letter (up to Dear Sir or Madam) can be left out at the Malta Gambling Commission.

The complaint form of the Malta Gambling Commission can be found here: http://www.mga.org.mt/support/online-gaming-support/

Here is the email from the UK regulator: info@gamblingcommission.gov.uk


Max Mustermann Musterstadt, 12.11.2017

Musterstraße 33
84738 Musterstadt
Germany

My DrückGlück Username: XXXXXX

My DrückGlück registration mail: XXXXXXX

Dear Sir or Madam,

hereby I would like to submit a complaint about DrückGlück online casino. An online casino, which is owned and operated by Skill On Net Ltd. 1/5297 Level G, Quantum House, 75, Abate Rigord Street, Ta 'Xbiex, XBX 1120, Malta

On 06/11/2017 I deposited 350 € into my player account and won over 25,000 €. When I made a withdrawal, the support told me, that a bonus of 100 € was active and I had violated their bonus terms. Therefore the money in my player account was reduced from over 20,000€ to 500€. The accusation was, that I played with more than 5 € / spin on various Slot machines - which I did.

I did not play for the first time at DrückGlück and therefore I did not claim a welcome bonus. I can also say with certainty that I have not used any other bonus on my deposit. I am also sure that I have deposited € 350 and my account balance when I started playing was € 350 and not € 450.

I have already contacted the support of DrückGlück several times, but I could not find a satisfactory solution.

I hereby accuse DürckGlück of cheating and ask you to investigate in this case. If this letter reaches the wrong address, I ask you to forward my complaint to the responsible office.

If, in my case, no satisfactory solution should be found, I reserve the right to take further legal action.

I thank you for reading and editing my complaint and hope for your answer.

Best regards

XXXX

This post has been translated automatically

Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 02:38 pm CET#28
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For you, the regulatory authority in Malta is responsible. However, you should also nag the other regulators about it. The more complaints they get, the more likely it is that these unfair Bonuses will stop at some point. The UK regulator is very, very strict and will certainly take note of this even if they do not take action for you in this case.

The German regulator is kind of wishy-washy and probably the worst of the European regulators, but I haven't had any experience with them yet. And who knows ... you should use every straw.

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ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 03:56 pm CET#29
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Thank you Daniel,

am curious about the answer - if one comes

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ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 04:46 pm CET#30
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So, mails sent.
I hope something positive comes out of it.

This post has been translated automatically

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