Fraud at DrückGlück: payout of 25.000€ denied

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Visitor

ferttig

Topic Creator

Forum posts: 19 Member since: 08.11.2017

Fraud at DrückGlück: payout of 25.000€ denied

10th Nov. 2017, at 05:31 pm CET#11

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That's the thing.
I don't know where the bonus came from either.
It was not displayed to me.
While I played that may be possible,
but since I had such high wins I did not notice the 100 euros more.

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Elite

Daniel

GambleJoe-Teamverified

Forum posts: 2.232 Member since: 12.10.2012

Fraud at DrückGlück: payout of 25.000€ denied

10th Nov. 2017, at 06:35 pm CET#12

1 Like

Liked this post: Punraz

ready wrote on 10/11/2017 at 17:31: That's the thing.
I don't know where the bonus came from either.
It was not displayed to me.
While I played it may be possible,
but since I had such high winnings I did not notice the 100 euros more.

I talked to DrückGlück on the phone for half an hour today. According to DrückGlück you have accepted the bonus, meaning you went to a promotion page where there was 50% bonus (up to 100€) and through this bonus you then apparently deposited. You probably forgot to read the terms and conditions or the turnover requirements of the bonus.

Almost all Online Casinos have nowadays the in my opinion senseless rule that you währnd you play with bonus or convert this may not play higher than 5 € per turn.

Unfortunately, in your case the casino is in the right. And I really say unfortunately, because in my opinion this rule only makes sense to not have to pay out a few high winnings. Most players do not read the terms and conditions and many inexperienced players take advantage of bonuses.

In any case, DrückGlück is not willing to meet you further, since you have violated the turnover requirements. According to DrückGlück, they have already accommodated you by giving you 500€. So 150€ more than you would have been entitled to with "bonus abuse".

I only give what DrückGlück told me, but I do not at all share the opinion of DrückGlück and condemn the bonus policy, which is nowadays driven in almost all online casinos!

I am really sorry that I can not help you. As a player, you should always read the bonus conditions carefully before claiming a bonus and, if in doubt, waive the bonus.

What can you do now?

Of course you can continue to take the following steps: https://www.gamblejoe.com/ratgeber/probleme-auszahlung/

You can also contact the supervisory authority in Malta and if you are from Schleswig-Holstein, write to the supervisory authority in Schleswig-Holstein and file a complaint.

If you have really received a bonus during the game, the regulators will find out about it through server logs and then you will get your money. However, if you have accepted a bonus, then it looks bad and the regulators will agree with the casino.

In my opinion you should take these steps (whether you are in the right or not). Especially since 25,000€ is a lot of money. You can also get advice from a lawyer for European law, if all this is useless (an initial consultation costs a maximum of 175€ according to my knowledge).

You should write to the regulatory authorities in any case (no matter what the odds are), because through many complaints eventually something will happen and online casinos may no longer offer such bonuses. I thank you therefore also for your complaint on GambleJoe, because this can possibly also cause something positive in the long run.

If you take further steps, I would be happy if you keep us informed about your case.

This post has been translated automatically

Legend

RiverSong

Forum posts: 4.210 Member since: 31.10.2017

Fraud at DrückGlück: payout of 25.000€ denied

10th Nov. 2017, at 07:18 pm CET#13

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Liked this post: Fruchtfisch, Gorn68, Paddington

find it really superduperklasse as daniel cares about the forum people here when times Auszahlprobleme gives thumbs up.

further ahead is the with the few cents and freespins. normal gibts always a progress indicator and with some it is really so if you leave the few cents on it after playing the fs, deposited then the bonus is played further.
therefore always look first whether a bonus is still running

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Elite

Daniel

GambleJoe-Teamverified

Forum posts: 2.232 Member since: 12.10.2012

Fraud at DrückGlück: payout of 25.000€ denied

10th Nov. 2017, at 07:30 pm CET#14

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Nobody has liked this post so far

Iseedeadpeople wrote on 10.11.2017 at 19:18: find it really superduperklasse as daniel cares about the forum people here if times Auszahlprobleme gives thumbs up.

further ahead is the with the few cents and freespins. normal gibts always a progress indicator and with some it is really so if you leave the few cents on it after playing the fs, deposited then the bonus is played further.
therefore always look first whether a bonus is still running

Thanks for the info and the praise, although I can not help the player unfortunately. And yes, unfortunately, you have to look at it too. I really get the crisis with the Bonuses! As the founder of GambleJoe as well as a player in online casinos. I play consciously always without bonuses. And if you win and you want to play a game, then you suddenly have some crappy free spins with 10 or 20 cents. I'm really thinking about becoming a regular customer at No Bonus Casino!

There are really few Online Casinos that have good bonus offers from my point of view (without any traps for inexperienced players).

1. No Bonus Casino
2. Videoslots
3. Sunmaker
4. Sunnyplayer
5. Mr Green

Whereas the manager of DrückGlück claimed in today's discussion that the €5 rule has apparently always existed at Mr Green. I would have to see if something has changed in the meantime. Otherwise, I withdraw my Mr. Green recommendation, as far as bonus offers are concerned, at this point again.

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Visitor

ferttig

Topic Creator

Forum posts: 19 Member since: 08.11.2017

Fraud at DrückGlück: payout of 25.000€ denied

11th Nov. 2017, at 10:11 am CET#15

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Thanks for your efforts Daniel,

but I am totally frustrated.

This post has been translated automatically

Elite

Daniel

GambleJoe-Teamverified

Forum posts: 2.232 Member since: 12.10.2012

Fraud at DrückGlück: payout of 25.000€ denied

11th Nov. 2017, at 10:17 am CET#16

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ready wrote on 11/11/2017 at 10:11 am: Thanks for your efforts Daniel,

am totally frustrated though.

That's what we are here for. And 25,000€ is a lot of money. I can imagine how you feel. Unfortunately, there's nothing we can do since you violated the bonus terms. But please try the above steps anyway - you never know and hope dies last. If you have been cheated out of a bonus - which I honestly don't believe - then this will come out during the audit by the MGA and you will get your money and it would be a scandal that would certainly cost DrückGlück dearly. As I said, I personally do not believe that but I also have no insight and can not understand. If something else comes up - positive or negative, then I would be happy if you get back here again

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Expert

redriver67

Forum posts: 1.103 Member since: 15.02.2017

Fraud at DrückGlück: payout of 25.000€ denied

11th Nov. 2017, at 11:05 am CET#17

1 Like

Liked this post: Max_Bet

The casino should rename itself. From DrückGlück to DrückWeg. With the thought that 25000 euros are gone because of such a Sch...... Prost meal "ready" is really not to envy.

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Anonym

verified

Former Member

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 12:51 am CET#18

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I'm really sorry for you
I would be in your place really (your username describes it quite well) finished
These beschis****enen Bonuses always...

Maybe you can still get something out (with complaints,..etc).
I wish it to you!

Many greetings

Tobi

This post has been translated automatically

Visitor

ferttig

Topic Creator

Forum posts: 19 Member since: 08.11.2017

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 10:47 am CET#19

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Nobody has liked this post so far

Hello Daniel,

i have sent you another mail to info@gamble.
Can you see if you can help with this?

Thanks

This post has been translated automatically

Elite

Daniel

GambleJoe-Teamverified

Forum posts: 2.232 Member since: 12.10.2012

Fraud at DrückGlück: payout of 25.000€ denied

12th Nov. 2017, at 12:04 pm CET#20

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ready wrote on 11/12/2017 at 10:47 am: Hello Daniel,

i have sent you an email again to info@gamble.
Can you see if you can help with this?

Thanks

I can do it with pleasure. If you are okay with me making the question public, then it would actually be an interesting thread.

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Public complaints: Fraud at DrückGlück: payout of 25.000€ denied (Page 2)

Fraud at DrückGlück: payout of 25.000€ denied

Fraud at DrückGlück: payout of 25.000€ denied

Fraud at DrückGlück: payout of 25.000€ denied

Fraud at DrückGlück: payout of 25.000€ denied

Fraud at DrückGlück: payout of 25.000€ denied

Fraud at DrückGlück: payout of 25.000€ denied

Fraud at DrückGlück: payout of 25.000€ denied

Fraud at DrückGlück: payout of 25.000€ denied

Fraud at DrückGlück: payout of 25.000€ denied

Fraud at DrückGlück: payout of 25.000€ denied

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