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Public complaints: Fraud at DrückGlück: payout of 25.000€ denied

Topic created on 08th Nov. 2017 | Page: 1 of 12 | Answers: 117 | Views: 147,057
ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

8th Nov. 2017, at 10:08 pm CET#1
1 Like

Liked this post: Avatar von Gorn68 Gorn68
Hello,
i have won on 6.11.17 over 25,000 euros on slot machines.
In the evening I requested 5,000 euros for withdrawal.
The next morning my account was at zero.
When asked, they said I had activated a Deposit bonus and won with too high stakes.
They then transferred 500 euros to me as a gesture of goodwill.
When I asked about the exact and entire course of the game, I did not get an answer.

Can anyone help me or give me advice on how I should continue to behave?
Do I have a chance to get my win?

Thanks in advance

K. Thiele

This post has been translated automatically

Anonym

Fraud at DrückGlück: payout of 25.000€ denied

9th Nov. 2017, at 12:01 am CET#2
0 Likes

Nobody has liked this post so far
First of all welcome here with us:)

When you deposited, did you take a bonus with you?

This post has been translated automatically

lexington
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

9th Nov. 2017, at 07:26 am CET#3
0 Likes

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At Drückglück, unfortunately, the €5 wagering rule also applies once you have claimed a bonus:


  1. When wagering with the use of a Deposit bonus/offer (free or deposit) or credited bonus for free play winnings, the maximum allowable wager is 5 (e.g. 5 EUR, 5 GBP) or 10% of the bonus amount (whichever is lower). However, if your deposit was made via Neteller or Skrill, the maximum bet is 1 (e.g. 1 EUR, 1 GBP). Failure to comply with this rule means that you are in breach of the deposit bonus/offer rules and we reserve the right to declare all winnings void and remove them from your account. A bet includes any special betting feature, gambling feature or any other type of wagering activity (regardless of the name).



You should also be able to view the game history yourself under your account settings.
Have you claimed a bonus? And if so, did you play with stakes higher than 5€?

This post has been translated automatically

ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

9th Nov. 2017, at 09:54 am CET#4
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Hello and good morning,

i had in advance 20 free spins as a bonus and thus had small wins.
When the, up to a few cents, were gambled away I have 350 euros deposited
and immediately played with high stakes.
That I have received a Welcome bonus of 100 euros was not displayed to me

This post has been translated automatically

Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

9th Nov. 2017, at 10:04 am CET#5
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Hi could you give us a brief history of recent deposits?

Example:

- deposited 100€, played without bonus.
- got 20 free spins, played down to a few cents free spins
- deposited 350€, got 100€ bonus, played up to 25.000€

This post has been translated automatically

ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

9th Nov. 2017, at 01:49 pm CET#6
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Hello,
i started with 20, activated by me, free spins and won about 19 euros.
I have played them down to a few cents.
Before that I did not make a deposit.
Then I deposited 350 euros and won with high stakes over 25000 euros.
When and how this 100 euro bonus came I can not understand.

This post has been translated automatically

Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

9th Nov. 2017, at 04:12 pm CET#7
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ferttig wrote on 09/11/2017 at 13:49: Hello,
started with 20, activated by me, free spins and thus won about 19 euros.
I have played them, down to a few cents.
Before that I did not make a deposit.
Then I deposited 350 euros and won with high stakes over 25000 euros.
When and how this 100 euro bonus came I can not understand.

Ok, so you didn't get any bonus. And if you Deposit 350€ then you should actually get 300€ bonus if it is the welcome bonus.

Of course, that would be a strong play if the few cents from the free spins Bonuses should count towards an active bonus. Could you please take screenshots and of your player account? From the game history, deposit history, etc. so you can understand how that came about with the bonus? I mean only the histories from say October 25. Not everything.

Can you send me this history to info@gamblejoe.com? And let me know again here in the forum when you have sent them.

I will then get in touch with the management and if that doesn't bring anything then we'll see. 25.000€ is a lot of money.


This post has been translated automatically

ferttig
Visitor

Fraud at DrückGlück: payout of 25.000€ denied

10th Nov. 2017, at 12:06 pm CET#8
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Nobody has liked this post so far
Hello,
I have sent you some screenshots.
Hope you can do something with it

This post has been translated automatically

Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

10th Nov. 2017, at 12:39 pm CET#9
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ready wrote on 10/11/2017 at 12:06 pm: Hello,
Sreenshots I have sent.
Hope you can do something with it

I'm looking at it right now. Thank you!

This post has been translated automatically

Daniel
Elite

Fraud at DrückGlück: payout of 25.000€ denied

10th Nov. 2017, at 01:16 pm CET#10
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Hello, how does the 100€ bonus come about? You deposited 350€ and received 100€ bonus? I can not understand why you received the bonus. It was not a welcome bonus. The manager told me that you have to accept a bonus and that no bonus would be credited automatically.

This post has been translated automatically

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