Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win (Page 8)

Topic created on 22nd Nov. 2017 | Page: 8 of 33 | Answers: 321 | Views: 136,141
Anonym

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

26th Nov. 2017, at 05:32 pm CET#71
0 Likes

Nobody has liked this post so far
That's what it looks like, well written Locke2kk! join in.

This post has been translated automatically

nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

26th Nov. 2017, at 07:52 pm CET#72
0 Likes

Nobody has liked this post so far
Wrong you are not much is true but you must remember just as greedy as they are also lawyers
Even if I would be completely wrong there are enough "legal advisors" who see a possibility to profit either financially or medially here

And on the subject of giving up
It is not about fighters, etc. I'm just about the principle

I do not want to break my head at some point whether I've tried everything anyway about that's me just about no more

If I have exhausted everything then I have peace no matter how that ends

This post has been translated automatically

LandL-Jan

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

27th Nov. 2017, at 05:22 pm CET#73
0 Likes

Nobody has liked this post so far
Best Nenad,

Regarding your post on this forum, we would like to take the opportunity here in the forum to respond to this situation.

On November 16, 2017 you used the third party Deposit bonus offer. You received 100% bonus on your €100 euros. (€100 real money and 100 bonus money) Even though this offer is exclusively offered by a third party, you still get the bonus from Adler Casino. You also got the free games as described on our site: 500 free spins on the slots Aloha, Pyramid or Starburst.

You have started to play Divine Fortune, each bet of €12. In the beginning you have played with your real money, as stated in our terms and conditions: When playing with a bonus, you first play with your cashed balance before playing with your Bonus money

After 10 bets of €12 Euro, there was still a balance of €95,60 left, from that moment on we play with bonus money because the real money is played through.

Because the bonus was active, condition 22 from the bonus conditions is used:
When a bonus is activated, the maximum bet allowed is €5. Any bonus as well as the wins will be forfeited after reviewing the game history and this decision is at the sole discretion of the casino management.

Because of the breach of this clause, bets from this point onwards will be void and bets included in the Jackpot will be closed and await approval from the MGA. Your account has been preemptively locked since November 17, 2017 to allow only transactions with the approval of management and authority.

The Wagering requirements are met, however, you are already in violation of the wagering requirements as described in Condition 22 of the Bonus terms and Conditions.
You are referring to point 18 of the (General) Terms and Conditions:

If a bet higher than the maximum amount allowed for a game or at the table was accidentally allowed, the excess amount above the maximum amount will not be included in the bet and will be refunded to the player. The bet will then be placed at the table according to the maximum bet rules.

This refers to the conceded bet for a game in the casino. And not the maximum bet stake for the bonus money. (point 18)

If the MGA decides that you are entitled to the jackpot, the win will be paid to you. If the MGA decides otherwise, the win will be reset in the online jackpot game and will be available for other players to win. Adler Casino will not be favored in this situation.

The opinion of Adler Casino is that this win is not consistent and fair to other players who play by the rules.
We hope we have given you enough information. If you have any questions, we will be happy to answer them. For now, we await feedback from the MAG.

Greetings, Jan

This post has been translated automatically

Anonym

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

27th Nov. 2017, at 05:34 pm CET#74
0 Likes

Nobody has liked this post so far
Well, what now? Had the bonus already been played through completely or not?

This post has been translated automatically

nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

27th Nov. 2017, at 05:57 pm CET#75
0 Likes

Nobody has liked this post so far
Best Jan,

First of all I am glad to welcome you as a member and I would like to invite you in the future to communicate with us and share your opinion
(Since no one wanted to talk to me since Thursday, I am surprised (and pleased) by this urge from all sides to talk normally with me)

I was called today by an employee of the casino and both sides have expressed themselves and told what they are about here

I understand completely what they are about and how they stand to the whole but I would like them to answer me only one question (because for them it is quite clear that point 18 of the terms and conditions has nothing to do with the bonus)

For me as a customer it is not as clear as for you that the terms and conditions do not apply to the bonus and for me is not apparent that point 18. describes a specific situation. Since neither is what kind of game or bet it is I have to see as general and since nothing else is included for me also the bonus is included

Now an example which I would like to have answered.

Let's assume that I am a new customer and I violate point 6. game rules and deliberately manipulate a game or impaired and thereby win 225,000 € would they pay me my win without any problems?

If your answer to this question is no, then I would like to know where your logic is

If point 6 is relevant then point 18 must also be relevant
You can not choose what to stick to and what not to stick to because I can not either
General is general

But you will now surely give me a convincing answer

I am also convinced that the MGA does not favor either party
I am also sure since I have read the terms and conditions that you cannot ignore my point of view here
If the MGA decides for you and against me I will also follow this decision
I myself am not a lawyer but only a forwarding agent, my lawyer however is one and quite coincidentally the same opinion as me therefore I will wait and wait for the decision

Read them please times the AGB of the competition through there they will find with none a clause like with them point 18
Everywhere else is clear what you datf and what not except with them andman can not punish me for that they have not done their job properly and we are only therefore in this situation

It just doesn't make any sense
It's like you're a policeman and you tell me I can't drive my car faster than 30 km/h but you send me on the highway where I have to drive at least 60 km/h

The opinion of Nenad is that this win is consistent and fair and played by their rules


Greetings Nenad😉

This post has been translated automatically

Gabriel

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

27th Nov. 2017, at 06:44 pm CET#76
0 Likes

Nobody has liked this post so far
Well such nonsense in the first place hir the casino so assumes that I as a player so what deposit... gives me a bonus to catch me as a customer gives me but in the game and if I win I get no money??? Hello what if I lose 100,000 can I sue then and say but that was not ok because actually I have the money Gar not but it is borrowed and the one who gave it to me said only if I do not play it he borrows it to me... waaa such nonsense so Adler Casino No I must remember...well hopefully there is no one else falls for these scammers so I would report consumers protection newspaper try ales what goes.... keep your fingers crossed Jan!!!!

This post has been translated automatically

Gabriel

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

27th Nov. 2017, at 06:53 pm CET#77
0 Likes

Nobody has liked this post so far
Local 2kk

I have to agree with you that they are all fraudsters but that can't go unpunished....

This post has been translated automatically

redriver67
Expert

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

27th Nov. 2017, at 07:23 pm CET#78
0 Likes

Nobody has liked this post so far
I'm definitely curious to see how it turns out. David against Goliath, so to speak.

This post has been translated automatically

Anonym

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

27th Nov. 2017, at 07:27 pm CET#79
0 Likes

Nobody has liked this post so far
redriver67 wrote on 11/27/2017 at 7:23 pm: Definitely looking forward to seeing how it turns out. David vs Goliath so to speak.f

... .more Tom & Jerry I would say ...... ðŸ˜

This post has been translated automatically

redriver67
Expert

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

27th Nov. 2017, at 07:28 pm CET#80
0 Likes

Nobody has liked this post so far
If you read all this here lately, then you slowly get a queasy feeling if really the case of the cases occurs and you win what high. In any case, this will certainly make big waves if jackpots are not paid out.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 04:57 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately