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Public complaints: Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win (Page 4)

Topic created on 22nd Nov. 2017 | Page: 4 of 33 | Answers: 321 | Views: 135,572
strike1
Visitor
Since one is sick to read that..hope that works and you get your coal but erlich said let this drecks bonis no matter where there only stress.
Play since I my highest win at Jack and the Beanstalk indirectly by a bonus verballert have only with my own coal is really more relaxed.
Also only play at Rizk and Videoslots that's enough

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nenad
Amateur
Hahaha gambling comissoin answer:

You are not from the UK so we don't care ðŸ˜'ðŸ˜'ðŸ˜'


Strike1 .
Yes in the future only without Bonuses but the fact is that was no violation on my part

Had I played without bonuses, they would have also come up with something
I have stolen a Lego brick in kindergarten once probably the paragraph criminal organization comes into play just to not pay ðŸ˜'ðŸ˜'ðŸ˜'ðŸ˜'

I finds slowly only funny

The worst thing is that no one at AdlerCasino.com can tell me what I did wrong
They just don't get in touch anymore

But now thepogg is also on the story
I'm great that at least the community helps when all the "official" refuse

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Anonym
nenad wrote on 11/24/2017 at 1:28 pm: Hahaha gambling comissoin answer:

You are not from the UK so we don't care ðŸ˜'ðŸ˜'ðŸ˜'


Strike1 .
Yes in the future only without Bonuses but the fact is that was no violation on my part

Had I played without bonuses, they would have also come up with something
I have stolen a Lego brick in kindergarten once probably the paragraph criminal organization comes into play just to not pay ðŸ˜'ðŸ˜'ðŸ˜'ðŸ˜'

I'm starting to think it's funny

I really admire you for not being able to laugh.... Honestly.. I know how I would feel in your situation... Just madness. I hope it all still turns to good!

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Anonym
Still can laugh that should mean. Sorry:)

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nenad
Amateur
ThePogg promises to investigate and help

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Stealth
Rookie
Again for understanding. You have deposited 100 euros and received a 100% bonus. You then won 1800 with this money and fulfilled the bonus conditions.

Did you play with more than 5 euros per spin during this time? I fear yes, because the casino probably sees the violation here and also cancels all subsequent winnings. Probably with the reason that you have played the Jackpot with you not entitled credit.

The terms and conditions actually apply to all bonuses. Even if you have come through a third-party Provider, Adlercasino still grants the bonus and not the third-party provider.

On the whole, a cheek. I would still recommend you askgamblers to open a public dispute. You have to do it in English.

I hope this still goes well...... ...

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nenad
Amateur
Please see my previous posts where it is clearly stated that the bonus according to the terms and conditions and their conditions only come into force when I play with Bonus money
Since I have not played with the bonus of Adlercasino.com (yes bet was higher than 5 €) but with my own money is this whole argument invalid (was confirmed by support)

It says that everything is at the discretion of management which can only mean they just do not want to pay

It also says that Adlercasino.com is liable if there is a fraud on the part of management or employees

So either the management clings to false facts or the support has given me intentionally ne wrong info (have yes of all still screenshots)

However you want to turn it and turn the casino must pay but does not want to

The Jackpot I would have won even without wins of the bonus amount what is fact
One can delete me gladly all the wins I have played with the bonus (but there is not) then I would still have 237,626.16 on my account stand

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Anonym
Just a question: you have won the Jp but at a Netent Slot? Basically, the Jp but lie with the game manufacturers or not? Maybe you should also bring them on board!

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nenad
Amateur
I wrote to NetEnt yesterday evening and made it clear that it would be advantageous to build up pressure on Adlercasino.com because otherwise you could question whether everything is coincidence or not netent is also involved

Because if you consider that I spend at netent machines monthly on average 3500-5000 euros and never had the Jackpot and then coincidentally new customer on another platform and with 100 € 225,000 € make it already gives to think whether the wins are sooooo random as thought

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Stealth
Rookie
yes have read the previous posts and referred to the discussion with the T&Cs and third party providers.

If you have not used the Bonus money at all, you are right and the bonus conditions should not come into play. Many providers tie the bonus conditions to the complete balance. So Deposit and bonus. Since you come to his real money, before implementing the bonus conditions, no longer there.

But Adlercasino has actually stand in the terms and conditions that only the real money balance is used. Therefore, they should not charge you with any violations of the bonus conditions.

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