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Public complaints: Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win (Page 19)

Topic created on 22nd Nov. 2017 | Page: 19 of 33 | Answers: 321 | Views: 135,564
Anonym

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

7th Jan. 2018, at 04:53 am CET#181
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When it comes to the bonus conditions, there is so much that would need to be changed. However, the bonus offers and especially the conditions are a criterion of the competition. If a casino has bad conditions, I play there without a bonus or maybe not at all.

From my point of view, there should only be parachute/no-sticky Bonuses for the time being, i.e. real money separated from Bonus money, so that you can withdraw the deposited money and the wins earned from it at any time.
Then it would make sense that only the deposited money is displayed in the balance.
If the deposited money is gambled away, the bonus money is added to the balance, optimally with a pop-up message and the most important conditions listed.

Conditions should exist only for the bonus money.
Bonuses where the Deposit is conditional should be banned completely.

The €5 rule is a protection for the casino to limit the loss - in case the player wins. Some casinos have no 5€ rule, but a max. cashout regarding bonus money. Sometimes there is also the additional rule that you can only gamble a maximum of €0.50 per line.
No idea what would be an appropriate solution here. Either only the 5€ rule without max. cashout or max. cashout without 5€ rule.

At sunmaker and Casumo real money and bonus money is used at the same time. You can always cash out money. Whether this bonus is now the best concept, I do not know, but is interesting, also depending on the rules (5€ rule, max. Cashout, etc.).

In the case of nenad, I'm a bit surprised that it was even possible to play the Jackpot slot with bonus money. In most casinos this is not allowed. There should possibly be a uniform solution of conditions, which are possibly even provided by the Slotherrstellern themselves, which pay out the jackpot.

Ultimately, you must always read the terms and conditions carefully, because as can be seen here, even a small error is enough that the payout of a jackpot does not occur.




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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

7th Jan. 2018, at 09:26 am CET#182
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Honestly who of you has ever won e.g. 100€ and the casino has come and said go another has made a mistake for it you get instead of 100 600€?

Or who has ever heard that something like this can happen?

L (lie)&L (lie)

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Stromberg
Legend

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

7th Jan. 2018, at 01:04 pm CET#183
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nenad wrote on 07.01.2018 at 09:26: Honestly who of you has ever won bsp. 100€ and the casino is come and has gsagt go another has made an error for it you get instead of 100 600€???

Or who has ever heard that something like this can happen?

L (lie)&L (deny)

Not with a normal win of course.
But regardless of whether the casino is in the right or not:
If you are not awarded the Jackpot because of a violation, but the sum of jackpot is temporarily deducted, I find the decision logical.

Since you were not awarded the jackpot, the jackpot amount should not have changed or reduced. Thus, the 2nd JP winner should have won the full amount.
The money can not simply be gone.
Of course, it's still shit what happened to you.

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RiverSong
Legend

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

7th Jan. 2018, at 02:21 pm CET#184
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LandL-Jan wrote on 06/01/2018 at 16:19: Best Forum Members,

To this case we would like to inform you all more so we wrote this also to our customer

- On November 16, 2017, the Jackpot would be won at Divine Fortune. Our client won the jackpot while he had violated the bonus conditions. In the conditions it says if you play with a bonus is €5, - the maximum bet. In this case we would play with €9-12,-.

- Adler Casino has the right to void the jackpot win. To do this, Adler Casino must initiate an official procedure with the MGA, which must give permission.

- On December 5, the MGA agreed to cancel the jackpot win.

- Because a jackpot is not money from the casino, but from the players L & L Europe Ltd. Must return the jackpot win back in the jackpot of the game.

- Two days later, on November 19, another player won the same jackpot with a value of € 58,689.15

- By agreement with the game Provider (Net Entertainment), the process in this case is that the second win will be the winner of the first jackpot, namely the jackpot that fell on November 16 with a value of € 224,914.38.

- Due to two jackpot wins in a row, the procedure to "reset" the jackpot has taken longer. The First Jackpot winner's wins are voided and the total jackpot of € 224,914.38 goes to the Second Jackpot winner. The Second Jackpot winner's win goes back to the jackpot of the game: Divine Fortune, namely an amount of: € 58,689.15

-In such cases, customers will be refunded their Deposit (in this case € 100.00).

We hope that we have sufficiently informed everyone with the above information.

Sincerely yours,

Jan, Adler Casino!

thanks for the info
i am also against the 5er regulation, but that stands among other things nowmal (still) in it. just those who violate it can not make one afterwards but know they would have known nothing about it, because it is all years of gambler where you can not avoid this in any way to get.
nevertheless, i would have liked to see some kind of compensation decision, partial payment whatever.

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Daniel
Elite

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

7th Jan. 2018, at 04:12 pm CET#185
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Iseedeadpeople wrote on 07/01/2018 at 14:21
LandL-Jan wrote on 06/01/2018 at 16:19: Best Forum Members,

thanks for the info
i am also against the 5er regulation, but that is among other things nowmal (still) in it. just those who violate it can not make one afterwards but know they would have known nothing about it, because they are all years of gambler where you can not avoid this in any way to get.
nevertheless, i would have liked to see some kind of compensation decision, partial payment whatever.

With a Jackpot win, partial payout is difficult to implement. And there are many players who do not know about the €5 rule. It is just so that hardly anyone reads through the ABG's and then also always understands them 100%. Most players learn about this rule for the first time when they have won big with a bonus and have fallen into this trap.

The problem here is not only the Adlercasino, but it is a problem that affects the entire industry. It is up to the regulators or the legislators to stop this practice. The problem is that if casino-serious can offer better Bonuses than casino-serious, because casino-serious has bad bonus conditions, then casino-serious is always at a disadvantage. Of course, Casino-Serious will have to introduce this rule at some point in order to remain competitive. The sufferers are unfortunately in the end some players who actually could have cleared big and the case of Nenad is just an extreme case but in principle no worse than if someone is denied a win of 5,000 € because of this rule. Here simply shocks the amount of the sum.

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Anonym

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

7th Jan. 2018, at 04:34 pm CET#186
1 Like

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All well and good but that the slot was playable at all during the ambiguities and that then even someone randomly clears the Jackpot again is for me the biggest joke! This casino group is and remains a snot store.

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

7th Jan. 2018, at 06:31 pm CET#187
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Aka wrote on 07.01.2018 at 16:34: All well and good but that the slot was playable at all during the ambiguities and that then even someone randomly clears the Jackpot again is for me the biggest joke! This casino group is and remains a snot store.

Not only that the jackpot was soooo quickly cracked again but also immediately so that neither netent nor sonnst who can verify this claim (privacy)

And now comes
If my lawyer should prevail where do they take the money from?

My account was immediately blocked and everything set to 0
If yes but what should come, they must pay nothing (according to terms and conditions) what is not available on the player account is

Just sad that you try everything and then even so "clever" is and really tries to wash purely

Just blunt

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NasseSocke

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

9th Jan. 2018, at 06:47 pm CET#188
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nenad wrote on 07.01.2018 at 18:31
Aka wrote on 07.01.2018 at 16:34: All well and good but that the slot was playable at all during the ambiguities and that then even someone randomly clears the Jackpot again is for me the biggest joke! This casino group is and remains a snot store.

Not only that the jackpot was soooo quickly cracked again but also immediately so that neither netent nor sonnst who can verify this claim (privacy)

And now comes
If my lawyer should prevail where do they take the money from?

My account was immediately blocked and everything set to 0
If yes but what should come, they must pay nothing (according to terms and conditions) what is not available on the player account is

Just sad that you try everything and then even so "clever" is and really tries to wash purely

Just blunt

Hi, wanted to ask if you know a good lawyer who is well versed in this legal issue. Have a payout problem myself....

lg
NS

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AliSaaber

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

9th Jan. 2018, at 07:33 pm CET#189
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Hello,
I really hope that you get your money. Don't let it get you down and take legal action against it. And if someone from Adler-Casino reads this: I will never sign up with you thanks to this case and I think many others will feel the same way.

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

10th Jan. 2018, at 04:57 am CET#190
0 Likes

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NasseSocke wrote on 09/01/2018 at 18:47
nenad wrote on 07/01/2018 at 18:31
Aka wrote on 07.01.2018 at 16:34: All well and good but that the slot was playable at all during the ambiguities and that then also someone coincidentally clears the Jackpot again is for me the biggest joke! This casino group is and remains a snot store.

Not only that the jackpot was soooo quickly cracked again but also immediately so that neither netent nor sonnst who can verify this claim (privacy)

And now comes
If my lawyer should prevail where do they take the money from?

My account was immediately blocked and everything set to 0
If yes but what should come, they must pay nothing (according to terms and conditions) what is not available on the player account is

Just sad that you try everything and then even so "clever" is and really tries to wash purely

Just blunt

Hi, wanted to ask if you know a good lawyer who is well versed in this legal issue. Have a payout problem myself....

lg
NS

Well, whether he is good will still be seen

I am but from Vienna so I think the rather not in question

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