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Public complaints: Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win (Page 12)

Topic created on 22nd Nov. 2017 | Page: 12 of 33 | Answers: 321 | Views: 136,171
Skitch22
Elite

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

30th Nov. 2017, at 10:21 am CET#111
1 Like

Liked this post: Avatar von Sahip74 Sahip74
Had you played without a bonus, the Adler Casino would have come up with a different number, I think they just do not want to pay that's just the danger of an online casino if the do not want you're as good as lost. Think the big casinos pay like StarGames etc. but with the smaller unknown there are problems with something like that. If online gambling would be allowed in Germany and the Adler Casino would be in Germany you would get 100% of your money. Hopefully that still works I would really freak out at such a high sum.

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redriver67
Expert

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

30th Nov. 2017, at 10:36 am CET#112
0 Likes

Nobody has liked this post so far
You can only keep both fingers crossed that it works.

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

30th Nov. 2017, at 11:53 am CET#113
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Skitch22 wrote on 30.11.2017 at 10:21 am: If you had played without a bonus, the Adler Casino would have come up with a different number, I think they just do not want to pay that's just the danger of an online casino if the do not want you're as good as lost. Think the big casinos pay like StarGames etc. but with the smaller unknown there are problems with something like that. If online gambling would be allowed in Germany and the Adler Casino would be in Germany you would get 100% of your money. Hopefully that still works I would really freak out at such a high sum.

Out of 3832x presses there were 3 that are now causing problems ðŸ˜'ðŸ˜'ðŸ˜'
And it is at the discretion of the management
Do you really think they would have looked for something else just to not pay ðŸ˜'ðŸ˜'ðŸ˜'

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Daniel
Elite

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

30th Nov. 2017, at 12:04 pm CET#114
0 Likes

Nobody has liked this post so far
Skitch22 wrote on 30.11.2017 at 10:21 am: If you had played without a bonus, the Adler Casino would have come up with a different number, I think they just do not want to pay that's just the danger of an online casino if the do not want you're as good as lost. Think the big casinos pay like StarGames etc. but with the smaller unknown there are problems with something like that. If online gambling would be allowed in Germany and the Adler Casino would be in Germany you would get 100% of your money. Hopefully that still works I would really freak out at such a high sum.

What you say is not right and since you know GambleJoe I am a bit surprised by your statement. If he had played without a bonus, he would have gotten his money 100%. Unless the casino or the whole casino group L&L Europe would be insolvent. If you play in online casinos that are listed on GambleJoe, (valid European gambling license) then you will get your money if you play without bonus or with bonus respecting the bonus terms. In the worst case via the regulatory authorities. If you naturally play in Online Casinos with fake slots and / or Curacao license, then you have no chance if it comes to problems. At least I don't know of a single case where the regulatory authority would have reacted.

I have really handled enough cases in the past where casinos did not want to pay and in the end was paid out. These cases involved amounts between 500€ and 160.000€. As I said, the most famous case I made public first was the case of Robin with his 160.000€: https://www.gamblejoe.com/news/merkur-casino-verweigert-auszahlung/

Today, German-speaking players also know (thanks to GambleJoe) how they can successfully defend themselves against fraud and with very high chances against casinos: https://www.gamblejoe.com/ratgeber/probleme-auszahlung/

I think the casinos were not happy about such articles!

It used to be different, there was no such €5 rule. Since the casinos have speculated on the ignorance and the resignative thinking (as you just describe it). Also many lawyers in Germany unfortunately have no idea and advise their clients not to do anything. Everything has already been experienced and the players got their money in the end through the supervisory authorities.

In the past it was a bit different. There were no Maxbet rules and if casinos did not want to pay out, then the casino was usually to blame - not only morally, but also legally. Today, in principle, there are hardly any problems with European casinos - only when it comes to Bonuses ...

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

30th Nov. 2017, at 01:30 pm CET#115
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That is not the point, that is already correct
As it is at the discretion of the management the main statement of L&L is
"If there is a possibility not to pay, it will be taken"
If I had not misunderstood the conditions or the conditions would be clear and I would have bet at the 3x 5 € I would have been after the third time again on 136 € and then it went only uphill

I understand that you have to remain neutral but from the point of view of the players is it just ridiculous

If I would have had exactly the same situation at premium.com (where I usually play) they would have just called and congratulated me

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

4th Dec. 2017, at 04:05 pm CET#116
0 Likes

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Since 23.11.2017 is the case at the MGA

I guess that I will get the end of the week, next week at the latest

Now it is only fingers crossed

But I have a good feeling (it will be alright)

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redriver67
Expert

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

4th Dec. 2017, at 04:16 pm CET#117
0 Likes

Nobody has liked this post so far
Cross both fingers that it works.

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Anonym

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

5th Dec. 2017, at 12:02 am CET#118
0 Likes

Nobody has liked this post so far
Do you have any new information yet?

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

5th Dec. 2017, at 03:22 am CET#119
0 Likes

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Nope no net 😢

Still being worked on! !!!!!

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

5th Dec. 2017, at 07:01 pm CET#120
0 Likes

Nobody has liked this post so far
We have studied your case and considered the details relevant to it.


Your claim is that your win was unfairly cancelled by the casino on the basis that the casino only offered the 50% of the bonus and that the terms were enforced when they should not have been.


From the information available to us, we can see that Adlercasino does indeed offer a standard 50% Deposit bonus, but in your case you received a 100% bonus because it was an exclusive promo offer through a third party. Contrary to what is said here, the 100% -bonus is offered by Adlercasino in full and therefore the standard Bonus terms and conditions apply. This means that the casino's application of rule 22 of the bonus terms and conditions is fully justified. Your reference to clause 18 from the Terms and Conditions does not refer to bonus play and is therefore not applicable in the scenario in question. This clearly refers to the maximum wager allowed on the individual game, while the bonus terms and conditions refer to the maximum wager allowed to players under an active bonus.


Based on the above information, we do not consider the measures taken by the casino management to be unreasonable, as they comply with the agreed bonus conditions. We would like to draw your attention to the fact that our assessment of your case does not constitute a judicial decision and does not in any way limit your right to seek legal advice and take any action you deem necessary. We are an intermediary platform and not an arbitration board

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