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Public complaints: Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win (Page 11)

Topic created on 22nd Nov. 2017 | Page: 11 of 33 | Answers: 321 | Views: 136,162
Stealth
Rookie

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

29th Nov. 2017, at 02:49 pm CET#101
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Funny, yes, it should be 7,000. How did you calculate the 3,461 euros?

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

29th Nov. 2017, at 03:06 pm CET#102
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I got the game history and added up all the stakes

For me that means that the even with 50% have calculated

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Stealth
Rookie

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

29th Nov. 2017, at 04:00 pm CET#103
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Hmm... I can't explain that then either. But does it change anything? If I have understood the last posts correctly, you have paid 100 and got 100 euros bonus.

First the real money balance is used and then the bonus balance. The bonus balance has conditions such as 5 euros per spin.

So if you once dropped below 100 euro balance, the bonus incl. conditions was activated.

I'm afraid this is the violation the casino is accusing you of.

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

29th Nov. 2017, at 04:07 pm CET#104
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Ne again very briefly around that is not the point

I am about point 18 not about the 5 € rule



I just want to say that the even the 50% bonus as a benchmark for the conversion have taken as one has also confirmed to me at the beginning and if you as a casino itself assumes 50% in the conversion then you would have to assume even with a violation of 50%

Have also asked the casino how this sum for the conversion can be but have not yet received an answer

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Stealth
Rookie

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

29th Nov. 2017, at 04:53 pm CET#105
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Hmm... the thread is getting more and more confusing .

Point18 is but only in the terms and conditions and does not refer to the bonus conditions. This will probably be the maximum amount at the slot or table meant. The maximum amount on the slot concerned is 100 euros per spin.

I get more and more stomach ache, because I fear that the casino gets away with it. This crappy 5 euro rule should be banned....

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

29th Nov. 2017, at 05:28 pm CET#106
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Stealth wrote on 11/29/2017 at 16:53: Hmm... the thread is getting more and more confusing .

But point18 is only in the T&Cs and does not refer to the bonus conditions. This will probably mean the maximum amount at the slot or table. The maximum amount at the slot concerned is 100 euros per spin.

I get more and more stomach ache, because I fear that the casino gets away with it. This crappy 5 euro rule should be banned....

That's what it's all about "there will probably be meant"

I can not know what is meant and therefore have to see it as general

I've ma 2 days long thought about where I change to
I have ma also looked at the terms and conditions exactly and have the so understood that the automatically regulated as soon as I fall on the bonus sum

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Daniel
Elite

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

29th Nov. 2017, at 10:51 pm CET#107
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Example: You pay 100€ and get a bonus of 100€. Now you have 200€. You now gamble the balance down to 99,99€. From this point on, your bonus is activated and you play with the casino's money and are subject to the bonus conditions from this point on. If your money is used up, then you have another chance to win with the money given to you by the casino. Otherwise, you would not have had this chance if you had only played with your money and lost.

If you have triggered the bonus at 99.99€, then you play to the bonus conditions. In case of Adlercasino you have to wager the Bonus money 35 times and you can't play more than 5€. If you violate the conditions, the casino reserves the right to cancel all wins including the bonus.

The Bonus terms and conditions of Adler Casino are listed here under the yellow font (VERY IMPORTANT): https://www.adlercasino.com/bonus

This point 18 in the AGB's has nothing to do with bonuses. The point is this. If for example in Roulette the table limit is 500€. And you can bet by a mistake more than 500€ and win or lose, then the loss or your win is compensated as if you had played with the maximum bet.

If you came under the amount of 100€, then you have violated the bonus conditions and Adlercasino acts legally (not morally) legitimate. I personally hate the 5€ rule because it makes no sense to me - except that the casinos save a few bin wins, because many simply do not read the conditions. I think the casinos should then rather increase the turnover to 50x or 60x, so that the people who win big and just have not read the terms and conditions do not get so hard on the face and scandals are constantly triggered.

But the fact is that most Online Casinos are stupid as ship shit and the bonus offers are forn ass.

I don't have as much insight into the case as the MGA, which is currently handling it. If you are in the right, then you will get your money 100%. If not, then unfortunately not. I sincerely hope that the MGA will decide in your favor. Unfortunately, you can only wait and see. I think in 1 - 2 weeks you will get an answer by e-mail and then you can get additional advice from a lawyer for international or European law. Unfortunately, you and we can not do more.

I have really given everything in my power. I even went to the conference and promised everything to the aunt of Adlercasino. But they are stubborn.

@Community. Nenad promised to donate a part of the money to GJ, which we would of course pass on to the community for the most part. So I would wish on behalf of us and certainly the community that you get your money. But unfortunately I can't do more than wait and see. I know it's hard but we have no other choice at the moment ...

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

29th Nov. 2017, at 11:46 pm CET#108
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jaaaa that's logical but I have the with point 18 differently understood there is no where that applies and I thought as soon as the bonus is active I am automatically throttled
It can not everyone know what they are thinking if it is not clear

and ea is the bonus quite clearly drinne real money + bonus together 35x

they have as one of the casino has also confirmed to me even with 50% calculated

if they do something wrong is ok and if I (by a misunderstanding) make a mistake I lose 237,000?

where is the relations

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c****7

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

30th Nov. 2017, at 01:16 am CET#109
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If the MGA story should bring nothing, because the MGA is corrupt and I see the chances 50:50, turn to the UK Gambling Commission, that is another house number. They fine casinos and are a bit more rigid than the MGA
In that case contact the admin of Casinomeister, he knows everyone in the OC business.
Just a Tip, but maybe it works with the MGA. I feel sorry for you, there is no point in gambling when you have the win of a lifetime and then get a wet handshake. All wankers and cheats the Online Casinos, better not play.

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Daniel
Elite

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

30th Nov. 2017, at 09:52 am CET#110
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chmi77 wrote on 30.11.2017 at 01:16: If the MGA story should bring nothing, because the MGA is corrupt and I see the chances 50:50, turn to the UK Gambling Commission, that is a different house number. They fine casinos and are a bit more rigid than the MGA
In that case contact the admin of Casinomeister, he knows everyone in the OC business.
Just a Tip, but maybe it works with the MGA. I feel sorry for you, there is no point in gambling when you have the win of a lifetime and then get a wet handshake. All wankers and cheats the Online Casinos, better not play.

Best never play with bonus. That simply belongs forbidden - at least with such Bedinungen! And Casinomeister I sent him too. Every straw is important. CM will probably agree with the casino in this case, because the 5€ rule is "known". After all, he says in a video. "Allways read the Bonus terms, you dont want to be the guy who win a Jackpot and cant cash out". There he refers to a similar case with over 300,000€, as far as I remember.

Oh yes, I forgot about the UK Gambling Commission! It's not responsible for him but you should report it anyway. Simply to annoy the authorities with it. The UK Authority will probably put an end to the spook at some point. Whereby I believe that then unfortunately only UK players would benefit from it and Bonuses that are offered in other countries would then still have bonuses with the same turnover conditions.

So definitely complain here again: http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complain-to-a-gambling-business.aspx

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