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Public complaints: Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

Topic created on 22nd Nov. 2017 | Page: 1 of 33 | Answers: 321 | Views: 136,072
nenad
Amateur
so now it is official

i have registered on 16.11.2017 at AdlerCasino.de (at 12:25) and received a bonus

At 13:09 I received the message that I have successfully converted my Welcome bonus

at 14:03 I have then managed what many dream of devine Fortune I have de mega Jackpot cracked

of course i couldn't believe my luck after talking to the support they confirmed me that everything is ok and i only have to verify myself (which i did of course)

on Monday I get the message that I have violated the terms and conditions and my account is blocked
the operator refers to the terms and conditions bonus: t bonus 22.

When a bonus is activated, the maximum bet allowed is 5€. Any bonus as well as the wins will be forfeited after reviewing the gameplay/game history and this decision is at the sole discretion of the casino management.


since my bonus was already converted and roofs these terms and conditions fall away one can speak here only of fraud

if you now think further means eig. only that no matter when I get there the jackpot (even if I lost in the meantime 60,000 €) can the management decide not to pay


of course I have the gambling comissoin the MGA and L&L written however neither a mail came let alone a solution

But now comes
In such a case the win is not thrown back into the Pot but remains the property of Adlercasino
Since no one can tell me that everything is an alleged error of the player


my Tip: FINGER WHO FROM ADLERCASINO

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Anonym
If the whole thing has happened so, I can only cross my fingers that the complaints at MGA bring something. It must be possible to prove that the bonus was already implemented. Oh man...

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nenad
Amateur
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nenad
Amateur
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Daniel
Elite
nenad wrote on 22/11/2017 at 18:12: Daniel

Hi nedad. Do you have skype? I would like to exchange ideas with you personally about this case, as there is a considerable amount of money involved. If you are in the right, then you have very good chances to get your money, see here: https://www.gamblejoe.com/news/merkur-casino-verweigert-auszahlung/

But Robin played without bonus and it was pretty sure from the beginning that he would get his money (160.000€).

I want to encourage you a little bit so that you don't bury your head in the sand and think that you can't achieve anything. That's what many people tell you and probably even your lawyer, which is why you are speaking out here now. Lawyers often don't have a clue when it comes to online gambling. I have had dozens of cases where this happened. Some players have then done nothing more. But players who were in the right (and the casino was not insolvent) in the end get their money through the supervisory authority. Depending on the supervisory authority and the case, the success came after 2 weeks or in the longest case after 6 months.

I will email you regarding Skype. Please check your spam folder!

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J****r
Guys, what kind of crappy casinos do you play in?

No reproach but the more unknown the casino the more problems, logical or?

LG JoKer


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Daniel
Elite
JoKer wrote on 11/22/2017 at 6:53 pm: people what kind of washed up casinos do you play in?

No blame but the more unknown the casino the more problems, logical right?

LG JoKer



Well, it's not that unknown either. But I think and hope that we can manage it.

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J****r
was not an accusation. Let everyone play where he wants

LG Joker


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RiverSong
Legend
nenad wrote on 11/22/2017 at 5:26 pm

of course I could not believe my luck after consultation with support I was confirmed that everything was fine and I only need to verify (which I did of course)

on the normal support you can not rely in the situation, unfortunately, they do not have so much insight in a hurry.
normal can of course without bonus always set as high as you want.
wish you still that you get the money.

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Skitch22
Elite
Awesome hopefully everything turns out well. In which game did you win so much?

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