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Public complaints: Expert Casino - " Allegedly money already paid out "

Topic created on 29th May. 2018 | Page: 1 of 2 | Answers: 11 | Views: 3,444
agnesaislami
Experienced

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 10:36 am CEST#1
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Hey Community,

i open this thread first priority, because I do not know the end yet. I made a withdrawal of 50 euros on 17.05.2018, which I still have not received. Chat opened, wrote with the employee, and his answer on Thursday: " Tomorrow at the latest the money will arrive ". Friday, money still not there, I write again with the same employee, his answer : " I do not work at the bank, I can not accelerate ", I so okey he's right..and now it's Tuesday and it's still not there.
Only now comes the best, they wrote me an email where they want to see the account history from 17.05.2018. Am then in online banking, screenshots made and sent, now first wait and see what they say.

What I want to say, the Expert Casino has already taken 3-4 days just to accept the withdrawal. 12 days have passed since the payout and it seems to me as if it will take another week...and that for only 50 euros, just laughable...

My concerns are that they will refuse to pay out the money because supposedly the money is already there, that would be mega funny.

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Anonym

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 10:59 am CEST#2
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Had also such a case at Casino Heroes... 250 euros paid out and after 10 days was nix on it... Was via Trustly. . They also wanted to see all account statements, which I had then also shown... Then they tried to blame my bank what has not worked... Only when I said that I wanted to see a receipt of the payment it went very quickly and they have paid out the money again and it was after 1 day on my account

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agnesaislami
Experienced

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 11:02 am CEST#3
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Smitty91 wrote on 29.05.2018 at 10:59 am: Had also such a case at casino heroes... 250 euros paid out and after 10 days was nix on it... Was via Trustly. . They also wanted to see all account statements, which I had then also shown... Then they tried to blame my bank what has not worked... Only when I said that I wanted to see a receipt of the payment it went very quickly and they have paid out the money again and it was after 1 day on my account

That is my next step, if they blame it on my bank, I will ask for a receipt of the payment.

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agnesaislami
Experienced

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 12:05 pm CEST#4
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Holy shit hahaha, I really have to laugh my ass off at work right now.

Email from them, hold on tight, really cheeky:

"thank you for your screenshots.

And also thank you for telling us in every message, that your money is not with them yet.

We are now investigating where your money is. As long as this investigation is going on, we know that you are missing your payment. You are welcome to continue to let us know in any message."

HAHAHA I can't take it anymore. Well of course I write in the email that the money has not arrived, because there were 2 different emails...unbelievable. And now I should send again screens where one sees that it is my bank account...What is that for a logic ?! So I hack into another bank account and make screenshots of it or what...

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Knochen
Elite

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 12:14 pm CEST#5
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So I'm sorry for you and actually I do not find that right but...I finds damn funny just Since someone has a pretty strong humor in their support

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agnesaislami
Experienced

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 12:24 pm CEST#6
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Bone wrote on 29.05.2018 at 12:14 pm: So I'm sorry for you and actually I think that's not right but...I finds damn funny just now Since someone has a pretty strong humor at their support

Yes I fands also funny, had to laugh really . But somehow also a little bissi unprofessional, that just does not fit in there. But of course thereupon comes a message from me, where of course again on it will stand that, that money has not yet arrived .

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Knochen
Elite

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 12:27 pm CEST#7
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Yes unprofessional may be but also a support employee is just a real person so in this respect perhaps refreshing in contrast to the usual responses The support can probably least influence where your money is.

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Anonym

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 12:52 pm CEST#8
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I had also first accidentally screenshots without my name... Has then at the 2nd attempt but fit...

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agnesaislami
Experienced

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 01:04 pm CEST#9
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Smitty91 wrote on 29.05.2018 at 12:52 pm: I also had first accidentally screenshots without my name... Has then at the 2nd attempt but fit...

Okey, then I hope that it will be the same for me .

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S****n

Expert Casino - " Allegedly money already paid out "

29th May. 2018, at 02:36 pm CEST#10
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The nerves you break with it are worth much more than 50Euro .)

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