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Public complaints: Drueckglueck payout problems (Page 2)

Topic created on 05th Jun. 2018 | Page: 2 of 3 | Answers: 24 | Views: 7,439
Anonym

Drueckglueck payout problems

5th Jun. 2018, at 06:29 pm CEST#11
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Yes I understand you already. But I think over 10.000 or 12.500 Euro (I'm not sure) the bank has to report it. Maybe to the tax office or something. Sure is still tax free but there are such rules. However, I do not really know about it.

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Anonym

Drueckglueck payout problems

5th Jun. 2018, at 06:35 pm CEST#12
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I have been playing for 7 years and have paid in 5 digit sums. Never won over 5000 euros.I think I am doing something wrong

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synthie87
Visitor

Drueckglueck payout problems

5th Jun. 2018, at 06:36 pm CEST#13
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JulianK wrote on 05/06/2018 at 18:17
Apparently one of the employees was not quite enlightened on the subject, but ultimately they also make no decisions about it.
You can try to pay out the money, the worst that can happen is that it is canceled again. But you should not worry about the money.
As Gamer777 has already written above, are also 5,000 € monthly already a pretty good sum where you can not complain.
But of course that sucks for you anyway, and I understand that. Only unfortunately, these are apparently their regulations.

I have just roughly read into the terms and conditions and could find a paragraph regarding this:

8. Transactions: Payouts
Paragraph 5: " take note: In case of a large win (€5000 or more) or a Jackpot win, the processing of the request may take longer to verify your win (if necessary with the help of an independent party) and to perform all necessary verifications."

Now I don't know if this paragraph can be 100% interpreted to your situation, but theoretically this would be legitimate in my eyes (unfortunately).

hi julian,

thank you very much!
but exactly this passage disproves the info you and i got from the support.

apparently it is possible to make withdrawals of more than 5000€. however, it takes longer and is connected with some checks.

i'm really undecided - should I stress and insist on the terms and conditions or rather wait? what do you think?

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Knochen
Elite

Drueckglueck payout problems

5th Jun. 2018, at 06:37 pm CEST#14
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I think from 10,000 you have to report it yourself and from 50,000 the bank reports it automatically or something like that? The numbers could also be different but somehow similar.

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synthie87
Visitor

Drueckglueck payout problems

5th Jun. 2018, at 06:46 pm CEST#15
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Manfrede4 wrote on 05/06/2018 at 18:35: I play for 7 years have paid in 5 digit sums. Never won over 5000 euros.I think I'm doing something wrong

i even a little longer and have certainly already made deposits in the low five-figure range to date, my highest win was at 800 €... so it should be with you hopefully soon

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RiverSong
Legend

Drueckglueck payout problems

5th Jun. 2018, at 06:58 pm CEST#16
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JulianK wrote on 05/06/2018 at 18:17
Seems one of the staff was not fully educated on the subject, but in the end they don't make decisions about it either.

this seems to be generally the case in many oc. the recurring question then is --> why do i need a support if i can't rely on their statement for really important questions?

and why is a big win on the part of some oc again and again suggested he must first go through a path of suffering before he gets the payouts? (some, not all)




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Anonym

Drueckglueck payout problems

5th Jun. 2018, at 07:44 pm CEST#17
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synthie87 wrote on 05.06.2018 at 18:46
i even a little longer and have certainly already made deposits in the low five-figure range to date, my highest win was at 800 €... so it should be with you hopefully soon

I would be interested in how people play who win so high.If the 50 euros Deposit play directly high.Or low and wait until the win comes.With what is written here everything I believe soon also that someone turns it.

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Julian
Elite

Drueckglueck payout problems

5th Jun. 2018, at 07:49 pm CEST#18
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Liked this post: Avatar von synthie87 synthie87
synthie87 wrote on 05/06/2018 at 18:36
hi julian,

thanks a lot for this!
but exactly the passage disproves the infos you and i got from support.

apparently it is possible to make withdrawals of more than 5000€. however, it takes longer and is connected with some checks.

i'm really undecided - should I stress and insist on the terms and conditions or rather wait? what do you think?

This is your decision, you must be able to assess this for yourself.
However, stressing about the support will not help. I can assure you of that.
You could try to write a factual email to the customer service, in the hope that you get an answer from a floor above.
Alternatively, you theoretically still have the option to contact the MGA if you feel unfairly treated.

You can find the form here:
https://www.mga.org.mt/support/online-gaming-support/
(just describe your problem in English and wait for a reply)

And to your question above, I think that in the AGB's can be misunderstood, the statement that from 5.000€ the processing time can last longer, can also refer to a longer period (in the case 1 month). However, this is only conjecture on my part.

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Julian
Elite

Drueckglueck payout problems

5th Jun. 2018, at 08:01 pm CEST#19
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Iseedeadpeople wrote on 05/06/2018 at 18:58
this seems to be generally the case in many oc. the recurring question then is --> why do i need a support if i can't rely on their statement for really important questions?

and why is a big win on the part of some oc again and again suggested he must first go through a path of suffering before he gets the payouts? (some, not all)





I have also occasionally had to do with customer service employees whom I had to explain my concerns twice and three times, but I personally do not see that so strictly.
It is in Online Casinos of course always new people hired, who also have to work first in the work purely, if there is now a new employee is hired and the very first day already around the 50-100 customers must care for, it is completely normal that they can not have so the overview of everything. Especially with more complicated questions about RTP or other stuff that you just don't really learn in a hurry. In addition, there are scenarios where I say it carefully, "frustrated players" go to the Live Chat to then make the staff responsible for the fact that they have lost their money because of YOU and can then get really ugly.

If a doctor's office, for example, hires a new trainee who is responsible for all the paperwork and also has to take phone calls, and she is asked about any diseases on the first day over the phone, she can't know about everything right away.

However, this is only my opinion.

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synthie87
Visitor

Drueckglueck payout problems

7th Jun. 2018, at 04:56 pm CEST#20
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soooo, after a bit of bitching and back and forth with the chat, i received the 5000€ for this month.

will now ask again by mail to find out how the limit comes about.

thanks to all for the support

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