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Public complaints: Drueckglueck payout problems

Topic created on 05th Jun. 2018 | Page: 1 of 3 | Answers: 24 | Views: 7,383
synthie87
Visitor

Drueckglueck payout problems

5th Jun. 2018, at 01:46 pm CEST#1
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Hello dear gambler,

i registered here because I hope to get some tips on how to deal with Drueglueck Casino.

Have a few days ago with 50 € bet a win in the amount of almost 38000 Of course I have not used any Bonuses, because these problems are only too well known to me.

The first payout of 1000€ via PayPal worked after I uploaded proofs for the repeated times, which the casino already had anyway.

Now I wanted to withdraw almost the whole amount and lo and behold, it doesn't work because I can't withdraw that much.

The support only said that anyway only a withdrawal of a maximum of 10000€ per month is allowed. Since the restrictions in terms of Paypal are 5000€ / month, I have now again made a withdrawal of 4000€ via Paypal and am curious whether they try this time again any tricks.


Since I have read here in the forum that users have also once won 20000€ and withdraw, I wanted to ask if you have any advice for me? Or do I now have to pay out every month 5000€ and this madness from bad advice and flimsy excuses for months to endure over me?

Thank you and best regards

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Anonym

Drueckglueck payout problems

5th Jun. 2018, at 01:48 pm CEST#2
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Hello and welcome.

If the PayPal payout limit is 5,000 euros, yes. Can't you have it transferred to your bank account ?

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synthie87
Visitor

Drueckglueck payout problems

5th Jun. 2018, at 01:51 pm CEST#3
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I will try that next. Nevertheless, it seems strange to me that the support tells me about maximum payout amounts of 10000€ per month and other users in the forum could apparently withdraw 20000€. That can't be true somehow?

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M****3

Drueckglueck payout problems

5th Jun. 2018, at 03:52 pm CEST#4
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synthie87 wrote on 05/06/2018 at 13:51: I will try that next. Still, it seems strange to me that support tells me about maximum withdrawal amounts of 10000€ per month and other users on the forum were apparently able to withdraw 20000€. That can't be true somehow?

I think that the max. payout is normal at least many others have it too at least I know some. I think the others have paid it monthly. Congratulations on the win.

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Julian
Elite

Drueckglueck payout problems

5th Jun. 2018, at 04:26 pm CEST#5
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Welcome to the forum synthie87,

First of all congratulations on your win

I just asked at the support again more precisely, according to the employee is the monthly withdrawal limit of the 5,000€ with each payment Provider of them.
So it affects apparently not only PayPal. The casino has there probably generally such a rule. (which is also new to me)

However, it is possible to use multiple payment providers, meaning you could for example withdraw 2,500€ via PayPal and the remaining 2,500€ via bank transfer.
Unfortunately, the general withdrawal limit of 5,000 € still occurs. And so there is no alternative but to be patient.

Should you be able to estimate yourself so that you could gamble away the remaining money in the time again. I would advise you to set a loss limit, so that you do not have the opportunity to gamble your money again.

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synthie87
Visitor

Drueckglueck payout problems

5th Jun. 2018, at 05:21 pm CEST#6
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JulianK wrote on 05/06/2018 at 16:26: Welcome to the forum synthie87,

First of all congratulations on your win

I just asked at the support again in more detail, according to the employee is the monthly withdrawal limit of the 5,000€ with each payment Provider of them.
So it affects apparently not only PayPal. The casino has there probably generally such a rule. (which is also new to me)

However, it is possible to use multiple payment providers, meaning you could for example withdraw 2,500€ via PayPal and the remaining 2,500€ via bank transfer.
Unfortunately, the general withdrawal limit of 5,000 € still occurs. And so there is no alternative but to be patient.

Should you be able to estimate yourself so that you could gamble away the remaining money in the time again. I would advise you to set a loss limit, so that you do not have the opportunity to gamble your money again.

Thanks for your support! The support staff told me that the monthly withdrawal limit is 10000€.

Furthermore, I wonder how legitimate such statements are, since I find nothing in the terms and conditions in this regard:

https://www.drueckglueck.com/de/geschaeftsbedingungen/

I can understand that a casino doesn't want to pay out excessively high wins, but this just doesn't seem fair to me.

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Anonym

Drueckglueck payout problems

5th Jun. 2018, at 06:05 pm CEST#7
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It does not matter here, but if I would win 38,000 euros and that with only 50 euros Deposit I would not care if I can only pay out 5000 monthly.
5000 euros per month, are 2-3 earnings so incidentally over 7-8 months to get on the account, where is the problem ?

And above all, if you get everything immediately, your bank would also have to report to the tax authorities and you avoid that with 5000 euros monthly - and that with 50 euros deposit, simply ingenious.

But please do not gamble it away, set yourself a limit and be patient !

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Knochen
Elite

Drueckglueck payout problems

5th Jun. 2018, at 06:12 pm CEST#8
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I think 5000€ extra salary per month is even better. If there is a loss limit at least. Then you always have a security, even if you accidentally times too much gambles. And I at least would definitely have longer what of the money

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Julian
Elite

Drueckglueck payout problems

5th Jun. 2018, at 06:17 pm CEST#9
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synthie87 wrote on 05/06/2018 at 17:21
Thank you so much for your support! In turn, the support staff told me that the monthly withdrawal limit is 10000€.

Furthermore, I wonder how legitimate such statements are, as I can't find anything in the T&Cs regarding this:

https://www.drueckglueck.com/de/geschaeftsbedingungen/

I can understand that a casino doesn't want to pay out excessively high wins, but this just doesn't seem fair to me.

Apparently, one of the employees was not fully educated on the subject, but in the end they do not make any decisions about it.
You can try to pay out the money, the worst that can happen is that it will be canceled again. But you should not worry about the money.
As Gamer777 has already written above, are also 5,000 € monthly already a pretty good sum where you can not complain.
But of course that sucks for you anyway, and I understand that. Only unfortunately, these are apparently their regulations.

I have just roughly read into the terms and conditions and could find a paragraph regarding this:

8. Transactions: Payouts
Paragraph 5: " take note: In case of a large win (€5000 or more) or a Jackpot win, the processing of the request may take longer to verify your win (if necessary with the help of an independent party) and to perform all necessary verifications."

I don't know if this paragraph can be 100% interpreted to your situation, but theoretically it would be legitimate in my eyes (unfortunately).

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synthie87
Visitor

Drueckglueck payout problems

5th Jun. 2018, at 06:22 pm CEST#10
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Liked this post: Anonym
Gamer777 wrote on 05/06/2018 at 18:05: It does not matter here, but if I would win 38,000 euros and that with only 50 euros Deposit I would not care if I can only pay out 5000 monthly.
5000 euros monthly, are 2-3 earnings so incidentally over 7-8 months to get on the account, where is the problem ?

And above all, if you get everything immediately, your bank would also have to report to the tax authorities and you avoid that with 5000 euros monthly - and that with 50 euros deposit, simply ingenious.

But please do not gamble it away, set yourself a limit and be patient !

the argumentation could also come from the casino: "you have won so much money with so little stake, be happy that you get it someday...;)

because i simply want to decide for myself when i want to withdraw how much. especially when i haven't received any Bonuses or other gifts from the casino and i can't find any information about this in the terms and conditions. it only says something about a maximum amount per withdrawal, not per month.

p.s. why does my bank have to report this to the tax authorities? i've never won this much before, but as far as i know, such wins are tax-free, aren't they?

p.p.s. thank you all for the input!

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