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Public complaints: DrückGlück refuses payout (Page 4)

Topic created on 06th Sep. 2018 | Page: 4 of 4 | Answers: 36 | Views: 19,751
ruhrpott
Expert

DrückGlück refuses payout

8th Sep. 2018, at 12:36 am CEST#31
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Ankor wrote on 07/09/2018 at 03:08 PM
Someone loses their money because sbd logs in with the same wifi times and you take the casino's side?

There are casinos that do not have such a rule or are much more accommodating. There are numerous people who only briefly look over the terms and conditions and not without reason are "hidden clauses" forbidden - but since the companies anyway not quite legally handle and you have no legal recourse, you have to endure it.

No matter how ridiculous the rules are, they are always supported by someone. Instead of kindly recommending to look better next time at Online Casinos, you flatly insult a large part of people.

Do you read every line of the terms and conditions with every purchase? In many stores (offline) the terms and conditions are displayed somewhere and are valid, I have never seen anyone ask for the terms and conditions, let alone read them. At most, if something must be signed some look at the leaflet they sign. The legal requirements may be undercut anyway only with exceptions, we would have a gambling paragraph that regulates the many would be helped.

Rather one lets use however the citizens offers of other European un ion states, harms the own Bürgerm - which there for tax funds are lost! But, if I feel betrayed by the casino then I would also book back - but the call, which is certainly not quite so great.

But at the casino mentioned, I have also made no good experiences. I had the problem also at Tipico, but there it was solved differently - you have directly from the beginning no bonus credited. So ksm it to no problems. If casinos of the bonus give, one it gambles away - calmly to see. With a win but refer to the terms and conditions, this is not law and order, but negligent control and pure intent.

If so many have problems, then something goes wrong not with the people. But with the casinos.

But I understand that you are a person who looks at rights and obligations. I agree with you so far that people should at least read through the bonus section of the terms and conditions and that in this case is not much to do. But at the casino I was encouraged to register with 20 free spins, but uch got none. How could I think that "20 free spins upon registration + 150 free spins for the first deposit" means that I get 20 for free. I should Deposit once then report to the chat. Have there then suw gemeckett and get 10 free (after all). So so positive with the entire group did not stand out.

To your first question. Yes, I take the casino in protection, because I actually represent the view that adult people must be able to read the terms and conditions completely. And that even completely independent of whether it is about gambling in OC, or with all things in everyday life. I agree that this often only comes into play when it comes to the payout after a win, but this does not change the fact that people simply have to understand that gambling in OC is not a "coffee ride", but it is about money and rules. Sometimes I really have the feeling that some people think that it's all a fun story somewhere and as soon as something doesn't suit them, they think they can simply charge back the money without any consequences. I tell you honestly, I would do it exactly the same in Casino's place. And why? In everyday life, mistakes are punished just as much, often even much more severely than the consequences that some people experience here when gambling. I simply have no sympathy for such cases


And yes, I read through everything. It doesn't matter if it's a casino, a purchase, financing or whatever

But that can really see everyone as he wants, is also no problem. Only, how important this is to the people who create these threads here or have newly registered and have written that you can see by the fact that these people either no longer come online, or delete themselves directly again. Honestly? Of this you can take but no one for full

PS: Before I am completely misunderstood again: If a casino is really 100% to blame I am immediately to help, as far as it is in my power. But with own, verifiable errors? No sorry, since my time is too valuable, and since I feel screwed

This post has been translated automatically

s****e

DrückGlück refuses payout

8th Sep. 2018, at 12:48 am CEST#32
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I never had to read the terms and conditions in my entire life, because I could trust
that these are in accordance with the law, or do not act against me.

this has changed with the casinos, which have tried in brazen way, the
the stupid person with hidden and impossible terms and conditions to have a reason to
to have a reason not to pay out

parts of these terms and conditions are immoral, and are hidden in malta. i hardly think that these will
exist here. so i can't understand why you consider the terms and conditions as a bible
for you any absurd terms and conditions are correct, as long as they are hidden somewhere.
i have zero understanding for that.

and that one or the other now starts to charge back his money, no casino needs to be surprised about that
no casino should be surprised. a dog that is kicked all the time will eventually bite back!
that has always been the case!
and it's the casinos fault with their agb, you can tell me and have as much
have understanding as you want. so the topic is through with me!

This post has been translated automatically

ruhrpott
Expert

DrückGlück refuses payout

8th Sep. 2018, at 12:57 am CEST#33
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I think we'd better leave that alone. I would like to have one or the other in real life as a business partner, I would have my bright joy

This post has been translated automatically

K****t

DrückGlück refuses payout

8th Sep. 2018, at 01:01 pm CEST#34
1 Like

Liked this post: Anonym
In principle, I agree with you, ruhrpott.
But partly also stkrie, even if it is difficult for me.

Rules have to be in place. A casino does not give away money out of the goodness of its heart. The 5 euro maximum rule for Bonuses, if the bonuses are rather small, I can even understand.
35x turnover of the bonus as well. The ban on certain slots too. All no thing.

What should not be is that players can technically play these games and stakes even though they are not allowed to.
There are some casinos where the bonus balance or total balance is not even displayed in banned slots. Others indicate directly when opening the slot that a maximum bet of, for example, 5 euros is allowed.
In some casinos, the slots that are allowed or not allowed are directly under the bonus, so you know immediately.
That is already a start.

It is critical when casinos do not notice anything, somewhere in the felt 4000 pages of terms and conditions quasi as a side note is noted that you may use, for example, only 20% of the bonus balance.
So happened in some casinos, which mentioned in the bonus rules that you may bet a maximum of 5 or 6 euros. Unfortunately, this only applied to bonuses of a certain size.
In the terms and conditions there was namely that in principle only 20% of the original bonus may be used. Makes with a bonus of 10 euros then 2 euros or with 20 euros 4 euros maximum.
I call that fraudulent misrepresentation.
I had found it only because I always search the entire AGB text by keyword search on % and bonus (Ctrl + F).

It is also particularly bad if the bonus rules and/or terms and conditions are only available in English. For me and many others no problem, but for others it is.
And when it says that (if the rules are also available in German) only the terms and conditions are valid in English, then you know you're being screwed from the start.

It is completely bananas and mean when it is not even explicitly mentioned that after converting the bonus you may only pay out the maximum Deposit amount + bonus received or even bonus x5 or x10.
So you would have to convert between 750 and 1000 euros (for example), to be allowed to pay out only 100 to 200 euros in the end.
With some it is noted somewhere small, with some other casinos not at all. Instead, it is then paraphrased with the fact that one may pay out "the bonus", if...
If there is no mention that you can pay out all bonus winnings, you have drawn the A**** card.

Such and other rules, moreover mostly in English, are indeed there to lure the player into traps.
This also applies to other rules that prohibit, for example, playing from the same computer as another registered person, or from the common credit card, but the technical possibility is given.
If so, then the casino must ensure that one cannot deposit from certain credit cards or PCs in the first place

This post has been translated automatically

Anonym

DrückGlück refuses payout

8th Sep. 2018, at 01:43 pm CEST#35
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Push luck is certainly serious there is tremendously what went wrong unfortunately

This post has been translated automatically

Anonym

DrückGlück refuses payout

8th Sep. 2018, at 03:03 pm CEST#36
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A****1 wrote on 08/09/2018 at 00:10
Ergo: BESTECasino! Thumbs up

Anyone who wants to objectively evaluate something like this should know that a good rating can only be made by the conflict resolution potential of each casino Provider

Means in plain language: just because the casino has paid out 4 times without problems, you are not entitled to rate the casino POSITIVE

Only those who have had both positive and negative experiences can give an objective rating


You're not serious, are you?

Everyone knows that the support of DrückGlück is crap!
Do not answer the phone, callback is not made, on emails is not responded.
Had to write to the support on Facebook ????????♂️
What an embarrassment.

I can no longer play BoD with real money!
It always says: Something went wrong!

As long as the payouts are paid out ...

This post has been translated automatically

Anonym

DrückGlück refuses payout

8th Sep. 2018, at 03:35 pm CEST#37
0 Likes

Nobody has liked this post so far
Kaffeelicht wrote on 08/09/2018 at 13:01: In principle I agree with you, ruhrpott.
In part, however, also stkrie, although it is difficult for me.

Rules have to be. A casino does not give away money out of the goodness of its heart. The 5 euro maximum rule for Bonuses, if the bonuses are rather small, I can even understand.
35x turnover of the bonus as well. The ban on certain slots too. All no thing.

What should not be is that players can technically play these games and stakes even though they are not allowed to.
There are some casinos where the bonus balance or total balance is not even displayed in banned slots. Others indicate directly when opening the slot that a maximum bet of, for example, 5 euros is allowed.
In some casinos, the slots that are allowed or not allowed are directly under the bonus, so you know immediately.
That is already a start.

It is critical when casinos do not notice anything at all, somewhere in the felt 4000 pages of terms and conditions quasi as a side note is noted that you may use, for example, only 20% of the bonus balance.
So happened in some casinos, which mentioned in the bonus rules that you may bet a maximum of 5 or 6 euros. Unfortunately, this only applied to bonuses of a certain size.
In the terms and conditions there was namely that in principle only 20% of the original bonus may be used. Makes with a bonus of 10 euros then 2 euros or with 20 euros 4 euros maximum.
I call that fraudulent misrepresentation.
I had found it only because I always search the entire AGB text by keyword search on % and bonus (Ctrl + F).

It is also particularly bad if the bonus rules and/or terms and conditions are only available in English. For me and many others no problem, but for others it is.
And when it says that (if the rules are also available in German) only the terms and conditions are valid in English, then you know you're being screwed from the start.

It is completely bananas and mean when it is not even explicitly mentioned that after converting the bonus you may only pay out the maximum Deposit amount + bonus received or even bonus x5 or x10.
So you would have to convert between 750 and 1000 euros (for example), to be allowed to pay out only 100 to 200 euros in the end.
With some it is noted somewhere small, with some other casinos not at all. Instead, it is then paraphrased with the fact that one may pay out "the bonus", if...
If there is no mention that you can pay out all bonus winnings, you have drawn the A**** card.

Such and other rules, moreover mostly in English, are indeed there to lure the player into traps.
This also applies to other rules that prohibit, for example, playing from the same computer as another registered person, or from the common credit card, but the technical possibility is given.
If so, then the casino must ensure that one cannot deposit from certain credit cards or PCs in the first place.


We don't always agree but this is probably the best post here! I can only agree with it!

This post has been translated automatically

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