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Public complaints: DrückGlück money deposited (Klarna) but not booked to casino account

Topic created on 17th Feb. 2018 | Page: 1 of 3 | Answers: 22 | Views: 9,227
agenturrene

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 07:49 am CET#1
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Hello people

i have a question, i made 2 payments yesterday. at casino drueckglueck.

i have honestly never had a problem. but yesterday when recharge payment via sofot payment I have processed the payment, and the money was immediately debited from my account but not posted to the player account.

have contacted Klarna (sofortüberweiung) and they told me I have to report there because with them everything has gone through that is due to drueckglueck they probably can not allocate it.

yesterday support angeschrieben and get only funny answer back from because I should write from the mail address with which I am registered there, although I have written with the mail address there!

hope an admin or so can help me there further

thanks

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Sascha666
Amateur

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 08:22 am CET#2
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I had that once too.
The amount just didn't show up anywhere anymore.
Neither in the history, nor on the account.
Only on my bank account the euros have been missing^^
It took a week until the payment could be assigned and credited.
Until then just wait, because the support can often do nothing.

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agenturrene

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 08:31 am CET#3
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Yes that's right, the support just writes me that only one payment has been posted

haha that I know but also, butr of a second payment they see nothing

funny just

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Anonym

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 08:56 am CET#4
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If you have transferred with Klarna, then the transfer itself must be visible in your bank account. Klarna makes more often times bitches, may be that you have to wait for the weekend now. I had that once (also Klarna). Friday ne transfer in the morning, only on the following Wednesday it could be assigned (was then but nothing with casinos, but an order...still annoying for a method called "instant transfer" ).
Will show up for sure!

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Anonym

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 09:21 am CET#5
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This is always really annoying when money is not booked immediately

The money is not gone, but it now takes a few days depending on how fast push luck works here

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Daniel
Elite

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 11:14 am CET#6
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Hammerdammer wrote on 17/02/2018 at 09:21: Something like this is always really annoying when money is not posted immediately

The money is not gone, but it now takes a few days depending on how fast push luck works here.

This has nothing to do with DrückGlück, but with Sofortüberweisung (Klarna). If then you would have to ask Klarna when your payment finally arrives at the merchant. I had that a few years ago. Have then called Sofortüberweisung or sent an email (can no longer remember) and then the money was booked two days later in the casino.

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Anonym

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 11:50 am CET#7
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Daniel wrote on 02/17/2018 at 11:14 AM

This has nothing to do with DrückGlück, but with Sofortüberweisung (Klarna). If then you would have to ask Klarna when your payment finally arrives at the merchant. I had that a few years ago. Have then called Sofortüberweisung or sent an email (can no longer remember) and then the money was booked two days later in the casino.

Push luck offers this payment option for players. Of course Klarna screwed up at that moment but it is DrückGlück's responsibility to take care of where the money is, since they offer the option in that case and are responsible for the smooth process

This is actually not even my opinion, but it is so. You can speed up the process if you also contact Klarna as you did

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Daniel
Elite

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 09:48 pm CET#8
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Hammerdammer wrote on 02/17/2018 at 11:50 AM
Daniel wrote on 02/17/2018 at 11:14 AM

This has nothing to do with DrückGlück, but with Sofortüberweisung (Klarna). If then you would have to ask Klarna when your payment finally arrives at the merchant. I had that a few years ago. Have then called Sofortüberweisung or sent an email (can no longer remember) and then the money was booked two days later in the casino.

Push luck offers this payment option for players. Of course Klarna screwed up at that moment but it is DrückGlück's responsibility to take care of where the money is, since they offer the option in that case and are responsible for the smooth process

This is actually not even my opinion, but it is so. You can speed up the process if you also contact Klarna as you did.

DrückGlück is not responsible but DrückGlück should of course take care of it (you are right). They should take care of it out of self-interest - I mean they want to earn money and if funds - for whatever reason - do not arrive, then it is bad for DrückGlück and the player. I think in this case the casino has even a higher interest in solving the case than the player himself.

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Anonym

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 11:14 pm CET#9
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Daniel wrote on 02/17/2018 at 9:48 pm

DrückGlück is not responsible but DrückGlück should of course take care of it (you're right). They should take care of it out of self-interest - I mean they want to earn money and if funds - for whatever reason - do not arrive, then it is bad for DrückGlück and the player. I think in this case the casino has even a higher interest in solving the case than the player himself.

One would have to have a Gamblejoe own lawyer for such questions
I had asked in old companies once in such situations and there it was said, the company is responsible my old companies and not the payment providers. well...... were also not exactly the brightest so I take their word one not for cash

In this area, I think the casinos could really improve once. This is really very unpleasant when you want to play, Deposit and the money is gone. It gave me then an extremely unpleasant feeling and has directly taken all the fun

In any case, I hope that Agenturrene gets his money quickly and a restitution of the casino

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Daniel
Elite

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 11:54 pm CET#10
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Hammerdammer wrote on 02/17/2018 at 23:14

You would have to have a Gamblejoe own lawyer for such questions

A dedicated legal department or just a spezalized lawyer for GambleJoe would be a dream!

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