Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: DrückGlück money deposited (Klarna) but not booked to casino account

Topic created on 17th Feb. 2018 | Page: 1 of 3 | Answers: 22 | Views: 9,140
agenturrene

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 07:49 am CET#1
0 Likes

Nobody has liked this post so far
Hello people

i have a question, i made 2 payments yesterday. at casino drueckglueck.

i have honestly never had a problem. but yesterday when recharge payment via sofot payment I have processed the payment, and the money was immediately debited from my account but not posted to the player account.

have contacted Klarna (sofortüberweiung) and they told me I have to report there because with them everything has gone through that is due to drueckglueck they probably can not allocate it.

yesterday support angeschrieben and get only funny answer back from because I should write from the mail address with which I am registered there, although I have written with the mail address there!

hope an admin or so can help me there further

thanks

This post has been translated automatically

Sascha666
Amateur

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 08:22 am CET#2
0 Likes

Nobody has liked this post so far
I had that once too.
The amount just didn't show up anywhere anymore.
Neither in the history, nor on the account.
Only on my bank account the euros have been missing^^
It took a week until the payment could be assigned and credited.
Until then just wait, because the support can often do nothing.

This post has been translated automatically

agenturrene

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 08:31 am CET#3
0 Likes

Nobody has liked this post so far
Yes that's right, the support just writes me that only one payment has been posted

haha that I know but also, butr of a second payment they see nothing

funny just

This post has been translated automatically

Anonym

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 08:56 am CET#4
0 Likes

Nobody has liked this post so far
If you have transferred with Klarna, then the transfer itself must be visible in your bank account. Klarna makes more often times bitches, may be that you have to wait for the weekend now. I had that once (also Klarna). Friday ne transfer in the morning, only on the following Wednesday it could be assigned (was then but nothing with casinos, but an order...still annoying for a method called "instant transfer" ).
Will show up for sure!

This post has been translated automatically

Anonym

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 09:21 am CET#5
0 Likes

Nobody has liked this post so far
This is always really annoying when money is not booked immediately

The money is not gone, but it now takes a few days depending on how fast push luck works here

This post has been translated automatically

Daniel
Elite

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 11:14 am CET#6
0 Likes

Nobody has liked this post so far
Hammerdammer wrote on 17/02/2018 at 09:21: Something like this is always really annoying when money is not posted immediately

The money is not gone, but it now takes a few days depending on how fast push luck works here.

This has nothing to do with DrückGlück, but with Sofortüberweisung (Klarna). If then you would have to ask Klarna when your payment finally arrives at the merchant. I had that a few years ago. Have then called Sofortüberweisung or sent an email (can no longer remember) and then the money was booked two days later in the casino.

This post has been translated automatically

Anonym

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 11:50 am CET#7
0 Likes

Nobody has liked this post so far
Daniel wrote on 02/17/2018 at 11:14 AM

This has nothing to do with DrückGlück, but with Sofortüberweisung (Klarna). If then you would have to ask Klarna when your payment finally arrives at the merchant. I had that a few years ago. Have then called Sofortüberweisung or sent an email (can no longer remember) and then the money was booked two days later in the casino.

Push luck offers this payment option for players. Of course Klarna screwed up at that moment but it is DrückGlück's responsibility to take care of where the money is, since they offer the option in that case and are responsible for the smooth process

This is actually not even my opinion, but it is so. You can speed up the process if you also contact Klarna as you did

This post has been translated automatically

Daniel
Elite

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 09:48 pm CET#8
0 Likes

Nobody has liked this post so far
Hammerdammer wrote on 02/17/2018 at 11:50 AM
Daniel wrote on 02/17/2018 at 11:14 AM

This has nothing to do with DrückGlück, but with Sofortüberweisung (Klarna). If then you would have to ask Klarna when your payment finally arrives at the merchant. I had that a few years ago. Have then called Sofortüberweisung or sent an email (can no longer remember) and then the money was booked two days later in the casino.

Push luck offers this payment option for players. Of course Klarna screwed up at that moment but it is DrückGlück's responsibility to take care of where the money is, since they offer the option in that case and are responsible for the smooth process

This is actually not even my opinion, but it is so. You can speed up the process if you also contact Klarna as you did.

DrückGlück is not responsible but DrückGlück should of course take care of it (you are right). They should take care of it out of self-interest - I mean they want to earn money and if funds - for whatever reason - do not arrive, then it is bad for DrückGlück and the player. I think in this case the casino has even a higher interest in solving the case than the player himself.

This post has been translated automatically

Anonym

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 11:14 pm CET#9
0 Likes

Nobody has liked this post so far
Daniel wrote on 02/17/2018 at 9:48 pm

DrückGlück is not responsible but DrückGlück should of course take care of it (you're right). They should take care of it out of self-interest - I mean they want to earn money and if funds - for whatever reason - do not arrive, then it is bad for DrückGlück and the player. I think in this case the casino has even a higher interest in solving the case than the player himself.

One would have to have a Gamblejoe own lawyer for such questions
I had asked in old companies once in such situations and there it was said, the company is responsible my old companies and not the payment providers. well...... were also not exactly the brightest so I take their word one not for cash

In this area, I think the casinos could really improve once. This is really very unpleasant when you want to play, Deposit and the money is gone. It gave me then an extremely unpleasant feeling and has directly taken all the fun

In any case, I hope that Agenturrene gets his money quickly and a restitution of the casino

This post has been translated automatically

Daniel
Elite

DrückGlück money deposited (Klarna) but not booked to casino account

17th Feb. 2018, at 11:54 pm CET#10
0 Likes

Nobody has liked this post so far
Hammerdammer wrote on 02/17/2018 at 23:14

You would have to have a Gamblejoe own lawyer for such questions

A dedicated legal department or just a spezalized lawyer for GambleJoe would be a dream!

This post has been translated automatically

Hot Topics19th Dec. 2024 at 01:41 am CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately