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Public complaints: DrückGlück does not pay out 11.000€ due to system error [case solved] (Page 2)

Topic created on 30th Apr. 2018 | Page: 2 of 5 | Answers: 41 | Views: 17,299
blizzard1986
Experienced

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 01:50 pm CEST#11
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Then the casino must also be liable for it. I mean you do not see directly that something happens and continues to play. Would be even nicer that you have to fear through something in the future for his wins. How did you win the 11 K exactly? Screenshot made?

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Anonym

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 01:50 pm CEST#12
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Steve1860 wrote on 30.04.2018 at 13:39 clock: So I just got the info from DrückGlück that the error was not at PlaynGo but at DrückGlück itself and apparently wins were booked multiple and double? The gentleman on the phone said he will keep me informed.
That would mean if it is true but but that I can keep my win or? (For info: I had a 10.000€ spin with 2€ stake. And this was certainly not double booked)

That would probably be the cheapest option.


Even if there was a system error, what does the player care? The casino is responsible for their system running, not the player.
Besides, what kind of bullshit is that supposed to be? Do the games now run via an external server on which the casinos have no influence or not?

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sonne10
Top Member

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 01:51 pm CEST#13
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but send the Daniel also please your account game history from the tag also to

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J****r

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 01:59 pm CEST#14
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Is not in most casino terms and conditions in it "in case of system errors, all wins are invalid"? Sometimes it even says in the paytable of the respective slot that in case of malfunctions wins are invalid...
Have you not noticed that wins were booked twice or more? You should have seen the balance or not?

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sonne10
Top Member

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 02:08 pm CEST#15
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-- This post was deleted --

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sonne10
Top Member

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 02:08 pm CEST#16
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JoKer wrote on 30.04.2018 at 13:59: Isn't it in most casino terms and conditions "in case of system errors all wins will be void"? Sometimes it even says it in the paytable of the respective slot...
Have you not noticed that wins were booked twice or more? You should have seen the balance or not?

I think that the luck again does not want to pay out the win would not be the first time ...

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Steve1860
Visitor

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 02:09 pm CEST#17
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So at the moment I do not even know what exactly happened and when that should have happened therefore I can not say anything....
As I said I would have a 10.000€ spin, this is visible in my profile under winning pictures and this was booked exactly 1x=10.000€

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J****r

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 02:12 pm CEST#18
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Steve1860 wrote on 30.04.2018 at 14:09: So at the moment I do not even know what exactly happened and when this is supposed to have happened therefore I can not say anything about it....
As I said I would have a 10.000€ spin, this is visible in my profile under winning pictures and this was booked exactly 1x=10.000€

Ok then it would not be your fault. Let's be surprised

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Anonym

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 02:14 pm CEST#19
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If you're lucky you can go into Book of Dead and click on the clock at the bottom left. There actually comes the game history. Maybe you can see when the 10,000 was won. This must be either a full screen with the Richwild - or you have only played 1 line with 2 euros bet and got there the Richwild completely as a line in the middle.

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sonne10
Top Member

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 02:17 pm CEST#20
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Aka wrote on 30/04/2018 at 14:14: If you're lucky you can go into Book of Dead and click on the clock at the bottom left. There comes actually the game history. Evtl. can then see when the 10,000 was won. This must be either a full screen with the Richwild - or you have played only 1 line with 2 euros bet and got there the Richwild completely as a line in the middle.

exactly right and make a photo of the game history

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