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Public complaints: Dreamvegas does not pay out and has confiscated the win (Page 4)

Topic created on 04th Aug. 2018 | Page: 4 of 4 | Answers: 39 | Views: 9,801
eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

31st Aug. 2018, at 12:53 pm CEST#31
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This is the MGA's response:


They also confirmed that you have deposited with Neteller which is not allowed as per Clause 7(vii) which states:

(vii) Deposits made via Skrill or Neteller are not eligible for the Welcome bonus and if taken, any winnings will be confiscated.

There is also an option to decline the Welcome Bonus. They have also sent us all your gameplay for us to evaluate. We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms. We will have to consider the complaint case closed.

So 3.000€ win gone, just a mess, they can do what they want.


Well, you just have to live with, you can not change.

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Anonym

Dreamvegas does not pay out and has confiscated the win

31st Aug. 2018, at 11:57 pm CEST#32
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T&Cs or not, I really have to comment on this again and tell you that I think it's a big mess.

Certain violations of terms and conditions are annoying, such as playing with more than 5 euros. Since I can then at least a spark Verständins raise for it, if you do not read it before and then surprised afterwards.

But to give you the bonus, let you convert it and then later withhold the money I find highly unserious. Such a rule would certainly not be valid under German law, no matter what they have in their terms and conditions.

From a purely technical point of view, it would be feasible without further ado to put a stop to deposits made via methods excluded from the bonus.

Especially since no one would crow about it if the money had been lost.

In my opinion, a cheek and this handling also belongs listed here as unseriös.

LG

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s****e

Dreamvegas does not pay out and has confiscated the win

1st Sep. 2018, at 12:18 am CEST#33
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Anyone who thinks the mga is independent and would decide in the interest of the users is seriously mistaken anyway. This dirty association is nothing more than the extended arm of the casinos.

Think about it, the license costs good money. Without a license, the mga hardly earns anything. Consequently, it does not p**s on the leg of its financiers.

And about typing errors when registering, you would actually have to check the addresses and terms and conditions of the casinos for typing errors, and turn the tables.

Just as they should prove to me where they got the money to pay me out when I win. Sorry, money laundering law, I can not ignore ...

And best of all: everyone stops gambling, and everyone goes broke. Then they can stick their bonus rules, harassment and agb somewhere else!

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MisterL
Expert

Dreamvegas does not pay out and has confiscated the win

2nd Sep. 2018, at 10:44 am CEST#34
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what sense does it make to link Neteller and Skrill or even other ewallets with such lousy bonus conditions?

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s****e

Dreamvegas does not pay out and has confiscated the win

2nd Sep. 2018, at 04:35 pm CEST#35
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The carelessness to be able to confiscate the win again!

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Gluecksrosen

Dreamvegas does not pay out and has confiscated the win

7th Sep. 2018, at 10:13 am CEST#36
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HELLO
so approximately it happened to me also with the casino Spintpopolis, I had already won over 1,000€ wanted to let me pay it out, instead have me a bonus of 215€ aufrummt I did not want to have and they immediately gebenden had this immediately to cancel, but they have not made the meant their system would not be designed for it. Now I run my money behind.

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Gluecksrosen

Dreamvegas does not pay out and has confiscated the win

18th Sep. 2018, at 09:02 pm CEST#37
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i have also experienced from Cherry Casino because I had a payout of 75 € yes wanted to test it times therefore only times so little 10 € deposited,
the next day, the payout amount was still there and I could book back to the game account, I played with it and brought it to 120 € I wanted to withdraw and then came the display I should first cancel the active bonus, huh I thought I have no active bonus that also showed,but when I asked in the chat why I can not withdraw my money, they told me it was a cash back bonus on it, I looked and suddenly there was one I had not even applied, I thought I just cancel the there was something about 5 € thought okay I can do without, but no I wanted to pay out and what was then ?? suddenly were only about 62 € to pay out
i was not only the 5 € deducted no it was 57.57 € impudence after long back and forth writing came to no agreement.
The worst was at Casino Spintropolis me Happened since I had deposited 100€ and suddenly were above 315€ and below in the games show my 100€ therefore I had noticed it unfortunately only after the first game, wanted to cancel the me the bonus because I did not want him. But the of Spintprobolis said that would not go the system does not I should it 45x Umsetzen before I can withdraw it but the stupidest my real money which was already over 1,000 € I should almost 10,000 € umsetzen and then it also came so that I had lost my real money all and then stood above still the 215 € the so-called bonus I had to play but only in those their selected that were games that no one plays also I had then of course lost that I call times deducted.

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Gluecksrosen

Dreamvegas does not pay out and has confiscated the win

18th Sep. 2018, at 09:10 pm CEST#38
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do not take any bonus you only makes minus because first you win and then when you have converted the approx.45x the bonus you usually lose everything again. That is the plan of the casinos.

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Anonym

Dreamvegas does not pay out and has confiscated the win

18th Sep. 2018, at 09:49 pm CEST#39
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Gluecksrosen wrote on 18.09.2018 at 21:10: do not take any bonus you only makes minus because first you win and then when you have converted the approx.45x the bonus you usually lose everything again. That is the plan of the casinos.

You lose with and without bonus. Does not make the super difference, but with bonus you play longer and as long as you play you usually do not pay in further. In the end, there are no huge differences.

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B****r

Dreamvegas does not pay out and has confiscated the win

19th Sep. 2018, at 09:38 am CEST#40
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Lucifer88 wrote on 08/31/2018 at 11:57 PM

Certain violations of AGB's are annoying, such as playing with more than 5 euros bet. Since I can then at least a spark Verständins for it, if one does not read it before and then is surprised afterwards.

But to give you the bonus, let you convert it and then later withhold the money I find highly unserious. Such a rule would certainly not be valid under German law, no matter what they have in their terms and conditions.

Exactly Lucifer88. In my view, a classic violation of the "venire contra factum propium" principle. The casinos can be glad that they are not subject to the strict control of German courts....

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