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Public complaints: Dreamvegas does not pay out and has confiscated the win (Page 3)

Topic created on 04th Aug. 2018 | Page: 3 of 4 | Answers: 39 | Views: 9,705
Anonym

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 06:33 pm CEST#21
1 Like

Liked this post: s****e

eaZy2018 wrote on 04/08/2018 at 18:12
I agree with you... Sad but true.

I don't think I will ever get paid my win either.

The situation has now also opened my eyes.

I agree in part.If I have e.g. problems with casinos, and I only 50% verzocken have the casinos a problem and not me.If the now e.g. very many others also do so, the casinos will have to think about something because their revenue would collapse.completely stop I would not. Please remember: "We gamblers have the power to change things. the casinos are dependent on us.

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eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 06:44 pm CEST#22
1 Like

Liked this post: s****e
Manfrede4 wrote on 04/08/2018 at 18:33

I agree in part.If I have e.g. problems with casinos, and I only 50% verzocken have the casinos a problem and not me.If the now e.g. very many others also do so, the casinos will have to think about something because their revenue would collapse.completely stop I would not. Please remember: "We gamblers have the power to change things. the casinos are dependent on us.

I will in any case no longer play, because they already have from me 100% less

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M****3

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 11:05 pm CEST#23
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eaZy2018 wrote on 04.08.2018 at 10:05 am: Nice that others are also so shocked and find it unfair. I was worried that casino's may really act like this.

The Deposit amount of 30 € they have left me there.

I am now no HighRoller, the more I was happy about my win, I'm just disappointed and angry.

Behind this casino is the MGA, which I have heard is a reputable company in the casino world. I have there yesterday already described my problem. Do you have any tips on what to do? - I do not want the so may continue!

For this reason, always the advice to read the bonus conditions before I happened once the mistake at iGame and then never again, because I deposited there via Paysafe and did not receive the bonus later looked and saw that the deposit via Paysafe is not relevant for the bonus

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eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

5th Aug. 2018, at 12:05 pm CEST#24
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So the status now is like this:

- The Complaint Department of Dream Vegas Casino has been contacted
- The MGA got a form filled out by me
- With AskGamblers I have requested a Complaint case

Hope I make me as good as none, as I have read other reports here. My hope is at least on goodwill.

And that GambleJoe throws the casino on the Blacklist would also be good.

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M****3

Dreamvegas does not pay out and has confiscated the win

5th Aug. 2018, at 12:16 pm CEST#25
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Nobody has liked this post so far
eaZy2018 wrote on 05/08/2018 at 12:05 PM: So the status now is this:

- The Complaint department of Dream Vegas Casino has been written to
- The MGA has received a form filled out by me
- At AskGamblers I have requested a Complaint case

Hope I make me as good as none, as I have read other reports here. My hope is at least on goodwill.

And that GambleJoe throws the casino on the Blacklist would also be good.

It's nice that you've done that maybe sometime when depositing this is displayed or generally changed somehow and that for all casinos of the group at least it would be to be desired

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eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

7th Aug. 2018, at 11:26 am CEST#26
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So much for the answers:

MGA:

We have made contact with the representative of White Hat Gaming Limited (dreamvegas.com) on your behalf about the matter you raised, information has been requested with regards to the incident you refer to.


As soon as information becomes available to the Authority you will be notified accordingly.

AskGamblers:


Your complaint has been rejected due to following reason:

Upon reviewing your complaint we found out that you have acknowledged the violation and/or not adhering to one or more of the casino and/or bonus terms. Please keep in mind that in case of a violation of the casino or Bonus terms and regardless of the fact whether you consider these terms as fair or not, AskGamblers Complaints Team is not able to help you, because we are adamant in our position that the rules are set in place to be respected and followed. All matters concerning the fairness of a particular casino or bonus term/s you could address directly to the relevant regulatory body which is the only authority capable to void that rule or force the casino management to change it.


I thought so right away, at least MGA didn't immediately shoot down the case.

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Anonym

Dreamvegas does not pay out and has confiscated the win

7th Aug. 2018, at 11:31 am CEST#27
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It doesn't matter here, but my experience with DreamVegas has been very good so far.

I have 30 euros and another 40 deposited, was able to play my way up to 4000, then unfortunately gambled away a lot, so that I have requested 1600 for payout.

Verification of all documents was done in just 3 hours.

Then unfortunately 48 hrs. waiting time until processing, but when this time was over, my money was within 1 day on my account.

Payment was made via Mastercard.

That's just a statement from me to this casino. But I have also played without a bonus!

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s****e

Dreamvegas does not pay out and has confiscated the win

7th Aug. 2018, at 11:33 am CEST#28
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Nobody has liked this post so far
Well, the MGA will look at the passage from the terms and conditions, or let send I go times from
assume. The casino will also deliver.

How old the passage is, however, no one can say. it could be purely
theoretically have been added. As soon as something is in the AGB,
the GMA is on the side of the casinos. At least that has always been the case so far.

But as already written, maybe you're lucky!

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eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

7th Aug. 2018, at 11:41 am CEST#29
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Nobody has liked this post so far
stkrie wrote on 07.08.2018 at 11:33 am: Well, the MGA will look at the passage from the AGB, or let send I go times from
assume. The casino will also deliver them.

How old the passage is, however, no one can say. it could be purely
theoretically have been added. As soon as something is in the AGB,
the GMA is on the side of the casinos. At least, that has always been the case so far.

But as already written, maybe you're lucky!


Yes, the interesting thing is that I have already "admitted" from the beginning to have violated the AGB's and they still want to take the case.

After sending the form, the mail said that the case must first be approved or can also be rejected immediately.

Am curious

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s****e

Dreamvegas does not pay out and has confiscated the win

7th Aug. 2018, at 11:54 am CEST#30
0 Likes

Nobody has liked this post so far
maybe they have a new scam, and want to give the customer at least the feeling,
he has a chance and it is honestly taken care of.

they had a trust problem due to too lax controls. therefore, it is possible that they
they want to have more trust back. however, when it comes to violations of the terms and conditions, they will probably always
act in the same way. they probably just want to see if it really is in the
terms and conditions

but we can only speculate, and that doesn't help you.
so i wish you good luck, and let me know how it turned out!

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