Public complaints: Dreamvegas does not pay out and has confiscated the win (Page 2)

Marqes wrote on 04/08/2018 at 13:26: I don't understand why some payment options exclude the bonus?

Am on the side of the TEs, then why are the Bonuses even shown, that's bullshit.

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T0uchTheSky wrote on 04/08/2018 at 13:41: These casinos belong to White Hat Gaming LTd, they are all reputable. This bonus condition with Neteller and Skrills is in almost all online casinos.

Here, for example, from sunmaker:

• The bonus offers are only valid for customers from Germany and Switzerland and can only be claimed once per person, household, IP address and bank account.


• The bonus credit can be redeemed both in the casino and in sports betting. The bonus amount must be wagered 40 times within 30 days in the casino or the Deposit and bonus amount must each be wagered 4 times in sports betting with a minimum odds of 1.8 (Asian Handicaps, Draw No Bet and Long Term bets do not contribute to the fulfillment of the bonus wagering requirements).


• The available bonus balance can be cashed out only after the required minimum wagering has been reached, whereby all wagers from real money and bonus balance contribute to the bonus wagering.


• If the bonus is cancelled before the Wagering requirements are met, the entire bonus balance (= bonus and the wins generated from it) will be forfeited. However, any wins generated from real money wagers will be retained as real money winnings.


• If the wagering requirements are not met within 30 days, the bonus balance, as well as any winnings generated from it, will be forfeited. Wins generated from real money wagers, however, will be retained as real money winnings.


• Deposits via Skrill and Neteller are excluded from this promotion.


• The general bonus conditions of www.sunmaker.com apply.

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stkrie wrote on 04/08/2018 at 15:04: And so we have again the classic monopoly problem of online casinos. The casinos enact T&Cs,
which are highly questionable, and so most likely in Germany so would not hold.

Also here companies cannot write arbitrary AGB, which go against the equal treatment, or
e.g. are immoral. Whether AGB accepted or not, plays here no role at all!
Best example are any annual subscriptions, which one locks by mistake, because one did not read the AGB
not read. Were they valid in court? No! But if someone loses e.g. 3000€ here, because he deposited with the wrong
Means of payment has deposited, has taken a bonus, then that's perfectly fine. Stands yes in the AGB.
And almost all still say, self-inflicted. I just can not understand!

Complaint to the MGA brings nothing, because this refers to the terms and conditions of the casino, and thus the case
shot down. Also a very useful Instutition by the way, which helps to 99% zero!
Legal protection insurances do not pay, and to pay the whole from the private assets,
is almost impossible for anyone, especially since the casino can still go on appeal.

Essence from the text: The casino always has a stranglehold on you.
It doesn't matter if you have a MGA license or a license from Curacao! Malta is also far enough away
to cheat people out of enough money!

Ergo, we would no longer be allowed to play - right.

I for myself have drawn my consequences, who else?


And as long as people continue to gamble, this situation will never change.
On the contrary, the casinos will always come up with new chicaneries.

And as long as people here worship the terms and conditions as the holy bible, zero will change anyway!

It's that simple. The consumer would have it as always in the hand, but since the masses think yes that
that everything is so in order, everything will also go on so!

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