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Public complaints: Dreamvegas does not pay out and has confiscated the win

Topic created on 04th Aug. 2018 | Page: 1 of 4 | Answers: 39 | Views: 9,806
eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 02:24 am CEST#1
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Hi guys,

Casino is https://www.dreamvegas.com/

I have used a Welcome bonus 200% 30€ deposited I had just a super lucky streak. I won more than 3000€ and also wanted to pay out the amount.

After converting the bonus I have requested the withdrawal.
Then after two days came the message "Deposits made via Skrill or Neteller are not eligible for the Welcome Bonus and if taken, any winnings will be confiscated.".

Yes I deposited with NETELLER I just do not understand why I still get the bonus, although I could only lose.

I feel unfairly treated:

- Every NETTELLER and Skrill user who uses the WIllkommenbonus can never win money! Is it allowed to do such a thing?

Of course support says, yes, it's your own fault, it's in the promoterms.

I know it from other sites that then show yes bonus not available for NETELLER or the one simply do not give the bonus, but I would never have thought that you may.

greetings eazy

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eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 02:39 am CEST#2
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Nobody has liked this post so far
Here is another screenshot of the promo terms funny is all other condition are listed numerically only this not:

eaZy2018

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T0uchTheSky
Elite

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 02:55 am CEST#3
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"Deposits made via Skrill or Neteller are not eligible for the Welcome bonus and if taken, any winnings will be confiscated."

Unfortunately, most or many casinos state this in the Bonus terms and conditions.

Yes, you can still Deposit at the casinos with Neteller and get the welcome bonus, this is a mess, normally the casinos with software could or should have prevented, but they do not, because they think the players do not create the turnover requirement anyway, if so, see your case, get your Gewinnn not.

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OnkelBirne
Rookie

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 03:39 am CEST#4
2 Likes

Liked this post: Avatar von eaZy2018 eaZy2018, M****3
Mess!!!
Thanks for the warning had the other day already considered to Deposit with them...
The gang gets nothing from me, safe is safe... ðŸ˜'

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M****3

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 09:44 am CEST#5
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Is but also with i game the case only the bonus is not credited as in this case. Just contact the mga they would normally have to refund you the Deposit it is not possible that the profits confiscate and think that the written in the terms and conditions is enough this is a practice that is not permissible I can not yet offer something to someone and say but only if you already do so you get the same if not then I steal from you

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eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 10:05 am CEST#6
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Nice that others are also so shocked and find it unfair. I was worried that casino's really act like this.

The Deposit amount of 30 € they have left me there.

I am now no HighRoller, the more I was happy about my win, I'm just disappointed and angry.

Behind this casino is the MGA, which I have heard is a reputable company in the casino world. I have there yesterday already described my problem. Do you have any tips on what to do? - I do not want the so may continue!

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upola
Legend

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 10:24 am CEST#7
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The same thing happened to me at Slotplanet, where it was about 400 euros.
After a few nice emails, they paid me 200 euros as a gesture of goodwill.
Many OCs have this rule in their terms and conditions.

You can only try to write to them very friendly and tell them, I did not know, I'm sorry body Bla Bla Bla...more can not do...and do not use the word cheater.

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eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 12:07 pm CEST#8
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Interesting, yes I was actually also always nice and factual and also asked for goodwill, but that was always rejected.

They invoke this clause again and again with full force.

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Anonym

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 12:32 pm CEST#9
1 Like

Liked this post: Avatar von Insa24 Insa24
But a stupid question: why did you accept the bonus? Or were you not aware of this rule in advance?

No matter how around I still see the blame with yourself. Unfortunately ...

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eaZy2018
Visitor

Dreamvegas does not pay out and has confiscated the win

4th Aug. 2018, at 01:02 pm CEST#10
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Nobody has liked this post so far
In advance I was not aware of the rule!

I have also never experienced this before. For me it was clear: bonus was offered to me and Neteller I could use as a Deposit method.

Since I did not worry that I did something wrong, have the bonus also made available.

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