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Public complaints: Dream Vegas does not want to pay out please help, it is about 1600€

Topic created on 09th Jul. 2018 | Page: 1 of 2 | Answers: 12 | Views: 9,335
derpeiniger
Visitor

Dream Vegas does not want to pay out please help, it is about 1600€

9th Jul. 2018, at 06:25 pm CEST#1
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Hello,

i have been playing at Online Casinos for many years.
Spielseit 2 years only with mga licensed providers to avoid problems.

The 5€ rule I know very well and always pay attention when I claim a bonus.

Now I have deposited at Dream Vegas 50 € and claimed a 200% bonus, so that I could play with a total of 150 €.

I have the whole time NOT played over 5€ and have always watched in my account the progress of Wagern (percentage display).
When the display after very long playing (about 6 hours) finally jumped to 100% and nebendrann "Complete" Stand I was of the opinion the bonus was completely implemented.
To be on the safe side, I still checked the game history in my account (see screenshots) and the bonus was also indicated as completely implemented.
Furthermore, the complete bonus money was converted into real money.

Only after the whole bonus was finished, I played over 5€ with REAL MONEY!

For me as a normal consumer, there is no further information that I could have taken into account.


  • - Percentage display 100% Complete

  • - Bonus money 100% transferred to cash

  • - In the game history the bonus was registered as complete



I then requested a withdrawal of 1600€.

Now I get a message from Dream Vegas saying that I have violated the 5€ rule.
After I have complained I was offered out of CULLY 650€. I have rejected this. Now Dream Vegas does not want to pay anything.

How can such a casino be mga licensed?

Can you please help me, I do not know any more...

Kind regards

Samy

Screenshoots:

Bonus Done= Bonus Done

Over 5€ = Over 5€

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Anonym

Dream Vegas does not want to pay out please help, it is about 1600€

9th Jul. 2018, at 06:51 pm CEST#2
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Hmmm...

Contact Mga. . Or at least threaten them with it

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Anonym

Dream Vegas does not want to pay out please help, it is about 1600€

9th Jul. 2018, at 06:58 pm CEST#3
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Maybe Daniel can help you. Let's wait and see what he says about this case. I find the goodwill offer fishy. Either the casino is in the right and doesn't have to pay at all, or you are in the right, and then you are entitled to the full amount.

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derpeiniger
Visitor

Dream Vegas does not want to pay out please help, it is about 1600€

9th Jul. 2018, at 07:14 pm CEST#4
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sergioslot wrote on 07/09/2018 at 18:51: Hmmm...

Contact Mga. . Or at least threaten them with it

Yes I've done both of those...still can't get anywhere....

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S****n

Dream Vegas does not want to pay out please help, it is about 1600€

9th Jul. 2018, at 07:23 pm CEST#5
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Take the 650 and good. Save yourself the further procedure.

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derpeiniger
Visitor

Dream Vegas does not want to pay out please help, it is about 1600€

9th Jul. 2018, at 07:27 pm CEST#6
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Kanalmalocher wrote on 09/07/2018 at 18:58: Maybe Daniel can help you. Let's wait and see what he says about this case. I find the goodwill offer fishy. Either the casino is in the right and doesn't need to pay at all, or you are in the right and then you are entitled to the full amount.

Thanks for your quick answers am also curious what Daniel says about it.

Funnily enough, after the bonus was 100% converted and also converted to cash, again a bonus was noted, but at that time I have already played over 5 €...No idea where this bonus comes from that was not displayed to me (See picture).

So it came the message 200% bonus Komlett converted money was converted to cash...then played over 5€. After that is suddenly still a bonus note in the game history. Strange...

bonus unclear I think that was the freespins, no idea why these are displayed separately and everything was previously displayed to me as done.

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Anonym

Dream Vegas does not want to pay out please help, it is about 1600€

9th Jul. 2018, at 08:40 pm CEST#7
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Yes that was guaranteed the freespins, because Bonuses are always processed one after the other, so first wager the first bonus, then the second starts.

I advise you to take the 650 euros, that is a good offer with 50 euros deposit. Believe me, it is.

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ruhrpott
Expert

Dream Vegas does not want to pay out please help, it is about 1600€

9th Jul. 2018, at 09:35 pm CEST#8
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But shouldn't the Deposit bonus and the subsequently unlocked free spins be decoupled from each other? If I understand correctly, there was first the Deposit bonus and this was then converted after ner time. If now the casino arrives and the free spins directly after "post" and that somehow connects with the deposit bonus then my advice would be to accept the 650 € in any case not. If I have not understood the facts correctly then please correct me, otherwise I would insist on the win

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Anonym

Dream Vegas does not want to pay out please help, it is about 1600€

12th Jul. 2018, at 08:49 am CEST#9
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The problem is unfortunately that very many casinos still consider the money even after bonus conversion, which is actually a farce!

Therefore, it is always best to cash out directly after the bonus conversion and in no case break the €5. rule after that.

But usually only dubious casinos that are not licensed in Malta make these rules.

Nevertheless, this should of course be explicitly mentioned in their terms and conditions so that even after implementing the bonus conditions, the money is still subject to the €5.- rule, otherwise the whole thing is of course totally illegal what the organize here.

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chrispitza

Dream Vegas does not want to pay out please help, it is about 1600€

12th Jul. 2018, at 09:13 am CEST#10
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This is unfortunately sad that something like this happens again and again.... Very simple solution without playing bonus....

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