Deposit at Videoslots has disappeared and no one is doing anything.

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P****1

Topic Creator

Forum posts: 273 Member has been banned

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 09:20 pm CEST#21

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JoKer wrote on 26/10/2017 at 19:53: That's something. For the fact that Videoslots could not do anything about it, that's accommodating. I would, if already directly from the account, rather use Giropay. First choice are Neteller, Paysafecard and Paypal. The house bank does not have to know where I spend my money...
LG

Paysafe does not accept Videoslots from German players. Otherwise this is also my first choice. Neteller I do not use, because 7.50 euros fees for each debit are too much. Giropay unfortunately takes too long for me. When I Deposit I want to play immediately
The 20 free spins were for Book of Dead and gave me a whopping 35 cents. Of course, is not the fault of Videoslots, but 20 free spins you get there almost every day via the newsletter. Even mostly more and on higher stakes. Since I find this not particularly de-escalating

Videoslots is but responsible for the whole. They have selected Klarna as a payment option as a cooperation partner and must ensure that this also works properly and as quickly as possible

Imagine you order something at Mediamarkt as an example. You pay for your goods immediately via online banking and the money does not arrive at them, but has disappeared from your account. Is Mediamarkt out of it? Of course not. Mediamarkt has to take care where the money is and send you the goods as soon as possible or give you your money back, because they are fully responsible for their cooperation partners.

Tomorrow is already the 4rte day, although they have assured me rock solid that all latest one after 1-2 days has a solution for me. Unfortunately, 20 free spins at BOD do not appease me

Sorry that I have become so detailed, but that had to get out once

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P****1

Topic Creator

Forum posts: 273 Member has been banned

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 09:21 pm CEST#22

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Hammerdammer wrote on 10/26/2017 at 16:04: Hey, I wanted to ask if anything new came up and you got your Deposit back. I am very interested in this topic. Depending on how this turns out I will make certain arrangements as well.

Unfortunately no. Now today is the 3rd day passed and I do not have my money back. As long as Klarna/Sofort does not respond they will do nothing for me. Whether this takes a few more days or weeks

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P****1

Topic Creator

Forum posts: 273 Member has been banned

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 09:27 pm CEST#23

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Daniel wrote on 10/26/2017 at 5:42 pm: Managment replied:

it seems like the player has been in contact with us regarding this, and it has been forwarded for Sofort for investigation.
But everything has been forwarded to Sofort who will look at it ASAP
I'll add the player 20 free spins for the inconvenience please inform this player.

The problem has been forwarded to Sofort and processed and PiaMia will get 20 free spins for the inconvenience.

I got the free spins thank you very much. Made me 35 cents Of course this is not Videoslots fault. Just very disappointing. I will definitely not gamble the money away. i will have it paid out again immediately. The whole thing has unfortunately been too much of a good thing

I also got a reply saying that they are waiting for the antowrt from Klarna/immediately. I do not know if they did it by mail or sent a messenger boy. Otherwise I can not explain this long wait. It can still take a few days or even weeks until something happens. Especially now comes the best. Imagine Klarna/Sofort do not find the money immediately. Then this will be an eternally long story. The only thing that is going on right now is that Klarna/Sofort has been contacted. How these answers do not know yet

Videoslots has also rock solid assured me after all latest 2 days to have a solution for me. That makes the gnaze somehow only worse if you can not even keep his own time

There you can but nothing to and I thank you that you have forwarded it. Unfortunately, the management doesn't seem to want to/can't do anything for some reason

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J****r

Forum posts: 399 Member has been banned

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 09:29 pm CEST#24

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PiaMia221 wrote on 10/26/2017 at 9:20 PM

Paysafe does not accept Videoslots from German players. Otherwise this is also my first choice. I don't use Neteller because 7,50 Euro fees for each debit are too much. Giropay unfortunately takes too long for me. When I Deposit I want to play immediately

Ok I did not know. Neteller takes 4% of the value for cash withdrawal. Quite normal for cash withdrawal with credit card...

The 20 free spins were for Book of Dead and gave me a whopping 35 cents. Of course is not the fault of Videoslots, but 20 free spins you get there almost every day via the newsletter. Even mostly more and on higher stakes. Since I find this not particularly de-escalating.

Haste right

Videoslots is responsible for the whole thing. You have chosen Klarna as a payment option and you have to make sure that this works properly and as fast as possible

Klarna is responsible and also bad

Imagine you order something at Mediamarkt as an example. You pay your goods immediately via online banking and the money does not arrive at them, but has disappeared from your account. Is Mediamarkt out of it? Of course not. Mediamarkt has to take care where the money is and send you the goods as soon as possible or give you your money back, because they are fully responsible for their cooperation partners.

Would always dun the payment provider. Sorry, but that's the way it is. If you pay your mobile phone bill by bank transfer and the money does not arrive on time, so your connection is blocked, the mobile phone Provider is entitled to block it. Unfortunately, that's the way it is.
And then you complain to your bank why they hold the transfer for so long, right?

LG

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P****1

Topic Creator

Forum posts: 273 Member has been banned

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 09:33 pm CEST#25

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JoKer wrote on 10/26/2017 at 9:29 PM

Would always dun the payment provider. Sorry, but it's like this. If you pay your mobile bill by bank transfer and the money does not arrive on time, so your connection is blocked, the mobile Provider is entitled to block. Unfortunately, this is the case.

LG

You are also right. So the mobile operator will most likely block it, but if you can prove that the money was paid, you get out of the block again

I should consider Klarna/Sofort honestly times to dun. Thank you for the tip. I think tomorrow I'll wait and then decide

LG Pia

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J****r

Forum posts: 399 Member has been banned

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 09:45 pm CEST#26

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Give them a good run for their money...! Karna is a Provider who presumes too much anyway. Report times please then here how they have reacted ok? I would be interested in how they react.
Finally, you can also go to your house bank. They will see that your money went to Karna via instant transfer. Maybe you have a nice bank advisor who can help you...?

I am glad if I could help you.
LG

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P****1

Topic Creator

Forum posts: 273 Member has been banned

Deposit at Videoslots has disappeared and no one is doing anything.

29th Oct. 2017, at 11:36 am CET#27

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Short update. I finally got my money back after 4 days. I didn't receive the money as a Deposit but as other refounds. I don't think this would have happened without Daniel's help, so thank you for that. I hope this is a warning to everyone here. If the deposit disappears (regardless of the amount) even a reputable casino like Videoslots will take their time to give it back to you. How must a not so highly regarded casino behave then?

Well, the main thing is that I finally have it back and can sleep peacefully

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Elite

Daniel

GambleJoe-Teamverified

Forum posts: 2.232 Member since: 12.10.2012

Deposit at Videoslots has disappeared and no one is doing anything.

29th Oct. 2017, at 03:04 pm CET#28

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This topic was closed
I'm glad to hear that everything worked out. Videoslots could have been a bit more accommodating in this case (with a good customer and a small amount). But in the end it was not the fault of Videoslots, but some error occurred with Sofortüberweisung (Klarna). Case closed

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Public complaints: Deposit at Videoslots has disappeared and no one is doing anything. (Page 3)

Deposit at Videoslots has disappeared and no one is doing anything.

Deposit at Videoslots has disappeared and no one is doing anything.

Deposit at Videoslots has disappeared and no one is doing anything.

Deposit at Videoslots has disappeared and no one is doing anything.

Deposit at Videoslots has disappeared and no one is doing anything.

Deposit at Videoslots has disappeared and no one is doing anything.

Deposit at Videoslots has disappeared and no one is doing anything.

Deposit at Videoslots has disappeared and no one is doing anything.

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