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Public complaints: Deposit at Videoslots has disappeared and no one is doing anything. (Page 2)

Topic created on 24th Oct. 2017 | Page: 2 of 3 | Answers: 27 | Views: 6,175
P****1

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 12:46 pm CEST#11
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Danielowitch wrote on 10/25/2017 at 02:18 PM

I don't want to step on your shoe right now, but don't you think you're exaggerating a bit? Videoslots is a fair and trustworthy casino. With an instant transfer it can happen that there may be delays, as well as 1-2 days until the money is on your player account. Maybe you should choose another payment method, where it can not come to such a delay? It's not the casino's fault and why should they give you preferential treatment? Do you know how many players there are who Deposit a huge chunk of money every month? I am one of them...
They just want everything to be neat and clean no matter if it is 2000€ or 22€. They also have certain rules and regulations that they have to follow as employees.

Of course the delay is annoying, but for your point of view and your opinion towards Videoslots I have no understanding.

I am also one of those players who sinks a large amount there every month. As I said my deposit before was 520 euros. I lose on average several hundred to several thousand there every month. That's why something like this should not happen and that I am stroppy there dismissed even more so

I have been loyal to Videoslots for a reason. I have praised it above all in the highest tones, as I also consider it very serious and trustworthy. That is why I am so stunned that I am now being treated like in any 0815 ramsch casino

You seem to have never happened, but imagine how you deposit as an example 2000 euros and these are simply gone. Then the support staff also pampered you. Do you then say to yourself: "Oh well, I might get it back in a few days. It's okay" ???

One more thing. What payment option does Videoslots offer that can run without technical difficulties?

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Anonym

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 12:48 pm CEST#12
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So I can also fully understand their point of view. Something like this should not happen in a casino like Videoslots. I also find the way you were treated the lowest drawer

I would have most likely also gone to the ceiling if my Deposit will simply disappear. Hope that regulates itself very quickly with you

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Anonym

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 12:52 pm CEST#13
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Daniel wrote on 10/25/2017 at 06:44: I have forwarded it to management but also think you are overreacting a bit,

I think this is more about principle and how you were treated rather than 22 euros. I can totally understand their point of view. I would have reacted the same if not a little harsher.

After all, this is about money which is simply gone without having received a service for it. regardless of whether this is 22 euros or 5000 euros. Especially in such a large and actually very trustworthy casino like Videoslots.com you have to help the customer faster and better with funds that are simply gone

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P****1

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 12:54 pm CEST#14
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Hammerdammer wrote on 25.10.2017 at 12:48 pm: So I can also fully understand their point of view. Something like this should not happen, especially in a casino like Videoslots. How you are dealt with I also find the lowest drawer

I would have most likely also gone to the ceiling if my Deposit will simply disappear. Hope that regulates itself very quickly with you

Thank you very much. I really hope so too

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Daniel
Elite

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 05:25 pm CEST#15
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Well, if the support is stroppy, then that is of course something else. I have also received an answer. It asks for the username. Can you send us an email (happy to do so here if you don't mind) so I can forward your username?

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P****1

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 08:57 pm CEST#16
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Daniel wrote on 10/25/2017 at 17:25: Well, if the support is stroppy, then of course it's something else. I have also received response. It asks for the username. Can you send us an email (happy to do it here if you don't mind) so I can forward your username?

My username at Videoslots:



I should also write that today is the second day and it doesn't look like it will settle quickly. Possibly with your help. I hope for the best

Thanks again for forwarding Daniel.

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Daniel
Elite

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 07:24 am CEST#17
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Ok, thank you, was passed on

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Anonym

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 04:04 pm CEST#18
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Hey, I wanted to ask if something new has come up and you got your Deposit back. I am very interested in this topic. Depending on how this will turn out, I will also make certain arrangements

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Daniel
Elite

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 05:42 pm CEST#19
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Managment replied:

it seems like the player has been in contact with us regarding this, and it has been forwarded for Sofort for investigation.
But everything has been forwarded to Sofort who will look at it ASAP
I'll add the player 20 free spins for the inconvenience please inform this player.

The problem has been forwarded to Sofort and processed and PiaMia will get 20 free spins for the inconvenience.

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J****r

Deposit at Videoslots has disappeared and no one is doing anything.

26th Oct. 2017, at 07:53 pm CEST#20
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That's something. For the fact that Videoslots could not do anything for it, but that is accommodating. I would, if already directly from the account, rather use Giropay. First choice are Neteller, Paysafecard and Paypal. The house bank does not have to know where I spend my money...
LG

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