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Public complaints: Deposit at Videoslots has disappeared and no one is doing anything.

Topic created on 24th Oct. 2017 | Page: 1 of 3 | Answers: 27 | Views: 5,930
P****1

Deposit at Videoslots has disappeared and no one is doing anything.

24th Oct. 2017, at 02:09 pm CEST#1
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Hello Daniel,

i need your help on this topic please.

I have deposited at Videoslots just under 22 euros via Sofort Überweisung ( Klarna ). The money has been debited as always from my account immediately, but not credited to my Videoslots account to my amazement. I thought it was a mistake and of course immediately wrote to the Live Chat

They forwarded it and that's it. I have not received any feedback from them so far and the support also does not want to help me anymore or anything company. I should please be patient for a few more days. I had to read through the text 6 times because I could not believe that no one wants to help me with missing funds and no one feels responsible for it

This is not about any free spins that have not been credited or any slots that do not run correctly but about my money which is gone! Something like this should not take 5 minutes in my opinion, because I immediately sent the screenshot of my bank to them and you can see there that the money has gone down from my account

Thank God I have not deposited a few hundred euros as I usually do at Videoslots. It is ( only ) 22 euros but it really shocks me how uncooperative they are suddenly with missing funds and how you can tolerate such a thing at all

Now I am really angry and desperate, because no one does anything. You do have contacts with the managers there. Could you please send my case there? I have never asked for help with anything here, but I am really stunned that funds can disappear and no one does anything

I hope this will be resolved as soon as possible

LG Pia

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Anonym

Deposit at Videoslots has disappeared and no one is doing anything.

24th Oct. 2017, at 02:23 pm CEST#2
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The VideoSlots can not help you immediately is simply because the payment when you Deposit via Sofort goes to an account of the service Provider (Sofort/Klarna). The fact that the booking is not displayed at Videoslots is probably due to the fact that the VideoSlots interface has not received positive feedback from Sofort (Klarna) that the deposit has been made correctly. It is therefore very likely a technical error on the part of Klarna.

VideoSlots itself must now ask Sofort/Klarna whether the payment has been received on their account, or properly executed. VideoSlots itself of course has no insight into the account of the service provider to which you have transferred your money, so they can not help you immediately and must first send a query to Klarna - this unfortunately takes time

But this is no reason to panic or to make yourself crazy. This will be clarified just takes some time. That upsets you I can understand but sometimes it just comes to (technical) errors that can not be clarified within a few hours or minutes.

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P****1

Deposit at Videoslots has disappeared and no one is doing anything.

24th Oct. 2017, at 02:31 pm CEST#3
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TomWegas wrote on 24.10.2017 at 14:23: The VideoSlots can not help you immediately is simply because the payment when you Deposit via Sofort on an account of the service Provider (Sofort/Klarna) goes. The fact that the booking is not displayed at VideoSlots is probably due to the fact that VideoSlots interface has not received a positive feedback from Sofort (Klarna) that the deposit has been carried out correctly. It is therefore very likely a technical error on the part of Klarna.

VideoSlots itself must now ask Sofort/Klarna whether the payment has been received on their account, or properly executed. VideoSlots itself of course has no insight into the account of the service provider to which you have transferred your money, so they can not help you immediately and must first send a query to Klarna - this unfortunately takes time

But this is no reason to panic or to make yourself crazy. This will be clarified just takes some time. That upsets you I can understand but sometimes it just comes to (technical) errors that can not be clarified within a few hours or minutes.

That is actually not comprehensible for me. I then think to myself like this. Klarna employees use a phone and Videoslots too. You only have to consult for 2 minutes and can act in the interests of the customer and not put me off for a few days

Something like this is dearart störent for me that if this should not clarify today I immediately close my account there. I pay every month many hundreds of euros there that I lose incredibly fast and usually get nothing and really nothing back. I don't blame Videoslots for this because I already write off the money while I'm depositing it, at least when I'm allowed to play with it! But if you make it so much to make me wait a few days for a sum like 22 euros, Videoslots misses out on a loyal customer who, as I said, deposits several hundred to a thousand euros every month there

Thank you for the quick feedback though

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Anonym

Deposit at Videoslots has disappeared and no one is doing anything.

24th Oct. 2017, at 02:41 pm CEST#4
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You are absolutely right. This would also upset me and I would also wish that the solution of such problems would happen faster between the companies involved or that VideoSlots would show goodwill and solve the problem on the short way with the customer himself

The latter fails but unfortunately because the support staff with which you contact are also only employees of the casino can not simply make such decisions when it comes to money and probably technically can not simply times credit the money on the account. This then goes internally at Videoslots first in another department where then the responsible employee with Klarna in connection.

A quick solution, which I would also like to see, unfortunately fails because of the structure of a company. I've experienced this many times in recent years and was always a bit upset. Ultimately, it has always been clarified, but unfortunately it sometimes takes a day or two. It's annoying all the time, especially if you play quite often in the respective casino.

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Daniel
Elite

Deposit at Videoslots has disappeared and no one is doing anything.

24th Oct. 2017, at 02:59 pm CEST#5
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I can only agree with the previous speakers. Unfortunately, it may take a few days (but I do not think it will be 6 days), but a maximum of 2 days.

Videoslots is not responsible in this case, but Sofortüberweisung (Klarna) and Videoslots tries to clarify the moment and that costs time, because Sofortüberweisung must also answer the requests. This can happen to you in any online store or any other Provider where you can pay with Sofortüberweisung.

It is best to wait and if the money is not in your bank or player account in two days, then just write again. Please also let us know if everything has worked out.

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P****1

Deposit at Videoslots has disappeared and no one is doing anything.

24th Oct. 2017, at 10:18 pm CEST#6
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Thank you Tomwegas for the understanding. I see it exactly the same way. Especially with a Loyal customer who loses a lot of money there every month, should not be treated that way at all. We are talking about 22 euros. I expect that they look at my account briefly, see that I Deposit a lot of money every month and me immediately the 22 euros Gutschreibt and in the nachgang the money from Klarna repeated. The word customer friendliness and goodwill does not exist there. E

Honestly, I can not believe this massless inkommpetenz really. I would trust such an action every casino but not Videoslots

I will definitely delete my account after receiving the money. That was a little too much of a good thing

Daniel I would ask you to send the whole thing to the manager. Not to speed things up, I'll just wait a few days, but in any case so that he sees why a loyal customer like me is leaving and how it could have been prevented or how it can be done better in the future

I put my hand in the fire that this does not learn of such things

I would have been able to understand this case completely if it had been about 5000 euros as an example. Of course, you can not simply credit such a sum to someone without checking, but 22 euros? With someone who sinks so much money (for my circumstances) there? In no case

I will update here in any case, should do something

Thanks again.

LG Pia

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Anonym

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 02:18 am CEST#7
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PiaMia221 wrote on 10/24/2017 at 10:18 pm: Thanks Tomwegas for understanding. I see it exactly the same way. Especially with a Loyal customer who loses a lot of money there every month, you should not treat like that at all. We are talking about 22 euros here. i expect that they look at my account briefly, see that I Deposit a lot of money every month and immediately credit me the 22 euros and in the nachgang repeat the money from Klarna. The word customer friendliness and goodwill does not exist there. E

Honestly, I can not believe this massless inkommpetenz really. I would trust such an action every casino but not Videoslots

I will definitely delete my account after receiving the money. That was a little too much of a good thing

Daniel I would ask you to send the whole thing to the manager. Not to speed things up, I'll just wait a few days, but in any case so that he sees why a loyal customer like me is leaving and how it could have been prevented or how it can be done better in the future

I put my hand in the fire that this does not learn of such things

I could have completely understood this case if it had been about 5000 euros as an example. Of course, you can not simply credit such a sum to someone without checking, but 22 euros? With someone who sinks so much money (for my circumstances) there? In no case

I will update here in any case, should do something

Thanks again.

LG Pia

I don't want to step on your shoe now, but don't you think you are exaggerating a bit? Videoslots is a fair and trustworthy casino. With an instant transfer it can happen that there may be delays, as well as 1-2 days until the money is on your player account. Maybe you should choose another payment method, where it can not come to such a delay? It's not the casino's fault and why should they give you preferential treatment? Do you know how many players there are who deposit a huge chunk of money every month? I am one of them...
They just want everything to be neat and clean no matter if it is 2000€ or 22€. They also have certain rules and regulations that they have to follow as employees.

Of course the delay is annoying, but for your point of view and your opinion towards Videoslots I have no understanding.

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Daniel
Elite

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 06:44 am CEST#8
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I have forwarded it to the management, but I also think that you are overreacting a bit, especially because Videoslots is really a serious online casino. Of course, with the small amount and a loyal customer, you could have accommodated something (I see it exactly the same way). But the employees can not decide about something like that and somehow your request did not reach the right place.

Videoslots is an internationally successful online casino with countless players and certainly many regular players and certainly the support is also busy here and there.

It's all annoying at the moment, but it can happen. You will almost certainly get the 22€ back from Sofortüberweisung (Klarna) within a few days or it will be booked to your player account.

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Anonym

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 08:45 am CEST#9
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@Danielovich

What payment method are you thinking of?

"With an instant transfer it can happen that there can be delays, as well as 1-2 days until the money is on your player account. Maybe you should choose another payment method, where it can not come to such a delay?"

Sofortüberweisung is actually an instant banking option, there you can as a player then also assume that it is immediately on it and just not that it takes 1-2 days. This is only so if it comes to technical problems and that is then just in the moment really annoying. There is imo no payment option where it could not come to such a technical problem and then just take 1-2 days

The reaction I can personally understand because you're just emotional in the moment, because you expect the money is there immediately. If one then still a support staff something stupid comes you can already times something overreact.


@PiaMia

A better offer in terms of promotions, game offer and the complete package is very difficult to find. Not that you are angry about the lock later. I would rather block me at almost all other casinos and VideoSlots then set a monthly limit to which you must then adhere

Should make this decision when you are a little less emotional by the incident. If you want to stop completely okay then you should of course also block at Videoslots. But so the offer is really good in terms of Player protection, if you use these options (such as limit setting) then also.


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P****1

Deposit at Videoslots has disappeared and no one is doing anything.

25th Oct. 2017, at 12:41 pm CEST#10
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Daniel wrote on 25.10.2017 at 06:44: I have forwarded it to the management, but also think that you are overreacting a bit, just because Videoslots im, basically really a serious working online casino. Of course, with the small amount and a loyal customer, you could have accommodated something (I see it exactly the same way). But the employees can not decide about something like that and somehow your request did not reach the right place.

Videoslots is an internationally successful online casino with countless players and certainly many regular players and certainly the support is also busy here and there.

It's all annoying at the moment, but it can happen. You will almost certainly get the 22€ back from Sofortüberweisung (Klarna) within a few days or it will be booked to your player account.

Thank you very much that ud have it weitergeltiet. What do you mean it did not arrive in the right place?

The way you worded it, it has never happened to you (thank God) because honestly. Just because Videoslots Seriös works should and must not happen something like that. My Deposit before the 22 euros were 520 euros, which thank God have gone through normally. Otherwise I would certainly not have remained so calm

Please try to put yourself in my situation. You're sitting at home with no idea what's going on and you make a deposit in a casino that you trust. Then all of a sudden the money is gone. You wonder, turn to the casino and they not only want to put you off for a few days, but are also extremely unfriendly. What would you do? How would you react and or feel?

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