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Public complaints: Cyberclubcasino Whitehategaming Group wastes my deposit (FRAUD)

Topic created on 11th Sep. 2018 | Page: 1 of 2 | Answers: 12 | Views: 3,719
Anonym
Hello Community,

i think it got me too, the following situation happened.

I have deposited on Saturday 100€ by SOFORT via Klarna which were not booked on the casino account. Since I was on the booking receipt execution 10.09.18 I thought the bank sleeps a little and I just wait until Monday. Unfortunately, on Monday still no money was available, I have then first spoken with the chat was not particularly helpful, this referred me to the support via email
The misery continues back and forth by email in the meantime I sent screenshots of the transfer of the confirmation and and and.... Answer money is not there but I have the impression they do not even look right
So I called Klarna who have confirmed that the transaction was incorrect but the recipient has received his money
Again the support written to the expressly insists that nothing has arrived and they only look again if I send you an official confirmation from the bank where in it goes that money went out and they get insight into the last five days of my account

So really gehts still? Have my account now closed there because there you really no one wants to help, will now lock me in every casino of these labels

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Anonym
With new casinos I first pay as little as possible or even via a method that I can charge back, thanks to you I now know that this casino comes on my personal black list.

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Anonym
I will do the same in the future, thought the casino was serious that it belongs to the same group as Casimba and after all, even here a lot of advertising is made for it....

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Anonym
Do you know what a freudian slip is? I have never heard of a Freudian slip, but today I saw one for the first time ...:-P

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T0uchTheSky
Elite
With Cyberclub Casino I have not yet made any experience, but with more than 10 casinos of the brand WhitehatGaming group, also often pay in by soft transfer, never had a problem. Since Cayberclub Casino also belongs to the same group, I rather do not think that they have to cheat and withhold your 100 euros.

Had in another casino also had the problem, the money via Klarna was not immediately there, only 1 or 2 days later, but that was not the casino, but the intermediate service Provider, so the Klarna.

Although Klarna has already told you that they have transferred the money to the casino, perhaps the money is still "stuck" at Klarna.

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Anonym
Definitely belongs to this casino group, apparently they have it but mega necessary. The case was from Saturday today is Tuesday, bad I find it just no one interested there and that they are also too fine to look. I do not think that the fault lies with Klarna, but unless Daniel or Matthias turns to this casino times will simply nothing happen

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Anonym
qwertee wrote on 11.09.2018 at 21:25: Definitely belongs to this casino group, apparently they have it but mega necessary. The case was from Saturday today is Tuesday, bad I find it just no one interested there and that they are also too fine to look. I do not think that the fault lies with Klarna, but unless Daniel or Matthias turns to this casino times will simply nothing happen

Try the MGA or AskGamblers? Unlike some here, I have made good experiences with the MGA.

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Anonym
Just got the message that the money has turned up, unbelievable because you have to open a barrel so that one cares because I play guaranteed never again

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Anonym

Zockertyp89 wrote on 11/09/2018 at 22:08
Try at the MGA or AskGamblers? Unlike some here, I have had good experiences with MGA.

Hey cool down, don't always have to run to MGA .

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Anonym
Zaroo8 wrote on 09/12/2018 at 07:57 AM

Hey cool down, don't always have to run to the MGA .

If the casinos can withhold all funds due to AGB violations, ksnn you quiet quickly run to the MGA. Especially if it's about deposited money which does not show up.

But nice if the money is now there.

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