Public complaints: Casumo: Verification of the income situation (Page 6)
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Casumo: Verification of the income situation
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Casumo: Verification of the income situation
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Surely not.
What was organized there was not player protection, but pure harassment.
Player protection does not mean that one must present even divorce certificates. Especially not when the player has deposited money and has to wait a long time for the return.
Casumo formulates the terms and conditions in this regard deliberately open and woolly, so that they can ultimately really see everything, which has absolutely nothing to do with player protection.
They could have simply transferred the money back and then closed the account if they thought something was wrong or the customer was gambling beyond his means.
Insofar as money laundering was suspected, the authorities should have taken care of it.
This was pure spying on personal data, which is absolutely none of a casino's business.
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Casumo: Verification of the income situation
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Since when is the player protection so implemented? Would that all casinos so
would make or could hardly play people
The casino would thus dig away the clientele, which can hardly be the purpose of a casino!
Purpose of a casino can be!
But just this opaque, with which I do that, with which not, can not be.
This also has nothing to do with effective player protection! It is an individually picked out
Chicanery.
But oh wonder, bone has understanding for the casinos
I am surprised!
About the estimated half here can not afford to gamble, I'm sure.
Where is the player protection there?
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Casumo: Verification of the income situation
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Explain to me please where they have to purely legally?
So now every casino would have to get every player who has played over his income and this was not investigated in time by the casino so his money back?
I think it's really fantastic. With every obvious violation of the law on the part of the casino, the player himself is to blame and you do not come close to them legally, but with such chicanery you suddenly invoke a non-existent legal situation.
I believe that the casino would be liable to prosecution with such a procedure - if they did not act as usual in a legal vacuum.
A casino it goes times nothing at all to where one has his money from. They are not the tax office.
And what if he can not / will not prove where he got the money?
Would the casino then be allowed to steal his 700 euros?
Who are they please? The state?
I would never have sent there even a proof. The casino has absolutely nothing to do with it. They can block me if they want, yes, that is their right. But you have to pay out the entire balance on the account before that.
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Casumo: Verification of the income situation
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I haven't read Strkie's contribution, but I can understand Kaffeelicht's objection.
Of course, the casino documents such as divorce certificates nothing to do, that's not what I meant.
It is much more about the fact that here in the forum is often criticized that casinos do not take Player protection seriously. Good player protection means not only to block players who want to do so, but also to recognize which players may have an addiction problem. Now the casino can not know in the first moment whether the player simply has a lot of money and several thousand euros Deposit for him no problem, but most likely it is different and the player has gambled away all his money. Now the casino must check where the money comes from and whether the player can afford these deposits.
In England, casinos have already had to pay high penalties because they have not intervened in the case of very high deposits in a short period of time.
Of course, under no circumstances should the casino steal the money in the player's account and I seriously doubt that Casumo ever intended to do that. Basically, they even saved him the €700 in the short term by blocking his account, although he has certainly already gambled it away somewhere else.
The procedure can be criticized but Casumo has acted correctly.
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Casumo: Verification of the income situation
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as always, you give little meaningful from you, but the beginning of the month means
probably collecting points
almost all players have an addiction problem, what are you talking about?
almost all players would have to be banned, and not one picked out, at the
the concentrated power of the alleged player protection.
if they did it to all of them, they would suddenly lose probably half of all
players, which no casino wants.
that you therefore have to disclose your complete income situation,
and even have to prove deposits and withdrawals, is new.
Casumo has not acted correctly in this matter.
A casino is not entitled to check finances to this extent
to review. This is profound information, where even the tax office needs
needs concrete indications. But Casumo has acted correctly.
Ha ha, it's clear A government agency may not, but an online casino
in Malta, I really get a laugh
There were already such cases in England, but there it was a question of abnormally high
abnormally high deposits, as well as not kept locks!
Hardly believe that this applies here.
Inform yourself first of all correctly, but this was always
a problem!
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Casumo: Verification of the income situation
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Then they would have acted correctly, I hardly think that the ever intended to save the money of a player. Every casino should have good player protection:
- There are preset limits that you have to change manually (7 days waiting period) and they can be a bit higher (e.g. 500 Euro loss limit/month)
- Bonus conditions should be fairer and warnings should be given about possible rule violations (e.g. if you Deposit more than 5 euros per spin in the slot), free spins should not be wagered more than 10 times, if the RTP of a deposit is extremely poor (0-25%), help should be given (e.g. 5 to 10 free spins)
- Deposits over 25 euros only with complete Verification, withdrawals can not be canceled
- Definable self-exclusion: After a win of x euros or a loss of x euros in a self-defined period, one is excluded for x days
- Between 2 deposits must be at least 20 minutes - for sums over 100 euros at least 30 minutes
- Clock and session loss always in view, no advertising during self-exclusion or break
...
Could write a lot more about this and yes some casinos fulfill part of it. But this is not the right topic to discuss it.
In short: I can not see that the casino acts optimally in the sense of the player. That goes more effectively...
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Casumo: Verification of the income situation
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Of course, player protection would be something good.
But this takes place as good as not.
But in this case, player protection has nothing to do with it.
They even go so far that the father must prove where he got 700 euros.
And so by the way.
If this was about player protection, why wasn't he immediately banned when he explained that he even borrowed money to gamble?
Instead, the father must bring proof. It is obvious that someone who takes a small personal loan to gamble with is absolutely not liquid and probably pathologically addicted to gambling.
Look bones, I'm trying to take you seriously, but how can you do that with the facts and your argumentation?
You put the focus on player protection and that the casino acted completely right.
The casino has acted so:
Where did you get the money from because we are worried about your gambling behavior.
Player: I gambled away my last cents and then borrowed more money to keep playing.
Casino: Ok, please send us your bank statements, your father's blood type and your wife's cup size and everything will be OK.
Completely disgusting behavior what Casumo has done there.
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Casumo: Verification of the income situation
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