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Public complaints: Casumo: Verification of the income situation (Page 5)

Topic created on 31st Aug. 2018 | Page: 5 of 6 | Answers: 58 | Views: 18,036
Anonym
Coffee Light wrote on 02/09/2018 at 12:56 PM: Casumos T&C:

" 3.6. Casumo reserves the right to perform background checks on any player and request any relevant documentation, at all times and, for any reason, including (but not limited to) any investigation into the identity of the player, any credit checks performed on the player, or any enquiries into the player's personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) Verification of the player's registration details, such as the name, address and age, occupation, verification of the player's financial transactions, financial standing, Source of Wealth, Source of Funds and/or gaming activity. Casumo is under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. Casumo may decide at its sole discretion to terminate a player's account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion."

Whether these terms and conditions are legal, depending on the jurisdiction and the specific jurisdiction versus the jurisdiction applicable here, remains to be seen.
If they are legal, it must be clarified whether they may be applied at all in this case.
What is not legal is the embezzlement of a deposit.
If that were the case, the casino could wait for a Deposit from every player, no matter how much, then request the most private documents certified by the Dalai Lama and consecrated to the local church, and simply keep the deposit.

For this T&C clause alone, which is supposed to entitle Casumo to ask for really everything and to demand corresponding documents also from the "personal past" of the player, this casino belongs on the blacklist.
I have read through various T&Cs of other casinos, but this clause here is apparently unique.
So if you play at Casumo, you have to expect that very personal things have to be disclosed and certified.

If there is a suspicion of money laundering or other criminal activities somewhere, the responsible legal authorities have to take care of it. It is not reasonable that support employees have to know who got divorced where and when, what kind of teeth grandma has and what you eat for breakfast.

But there has to be a stop somewhere.

You have brought it to the point, very nicely written.

Especially since the terms and conditions are very vaguely worded and the casino simply reserves the right to demand anything that suits them.

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Anonym
I do not want to take the casinos in protection, please do not misunderstand.What is you prefer.The casinos is all the same, make no AGB;s create all the limits off.Then would be with very many gamblers including with me already much larger sums away.Where I read that someone 5300 Euro verzockt while borrowing money. If he had gotten the 700 euros would probably already gone.If someone borrows money to gamble that is for me already addiction.Of course, the casino must pay back the 700 euros.That what the casino is doing now is not in order, we do not need to talk about.

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K****t
Manfrede4 wrote on 02.09.2018 at 14:51 clock: I do not want to take the casinos in protection, please do not misunderstand.What is you prefer.The casinos is all the same, make no AGB;s create all limits off.Then would be with very many Zockern including me already much larger sums away.Where I read that someone 5300 Euro verzockt while borrowing money. If he had gotten the 700 euros would probably already gone.If someone borrows money to gamble is for me already addiction.Of course, the casino must pay back the 700 euros.That what the casino is doing now is not in order, we do not need to talk about.

But there is a difference between reasonable AGB and Stasi methods.

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Andy40
Visitor
Hello .I see already, here are several opinions in circulation. Yes probably the 700 would also be gone. But that is not the point. It is about the money is withheld which does not belong to them. And most impossible proofs must be furnished. Who intensively gambles away his money and regularly, which has now times a problem. And debts are now times the consequences nr.1.
And to pretend to be a casino and not to know anything about it is ridiculous. They don't live off people who pay in 100 euros once a year. So let's please do not fool ourselves. Then they should ask before ne Schufa, as with the lease also.

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gagapapamama
Expert

Andy40 wrote on 02/09/2018 at 16:03: Hello .I see there are several opinions floating around here. Yes probably the 700 would be gone too. But that is not the point . It's about the money is retained what does not belong to them. And most impossible proofs must be furnished. Who intensively gambles away his money and regularly, which has now times a problem. And debts are now times the consequences nr.1.
And to pretend to be a casino and not to know anything about it is ridiculous. They don't live off people who pay in 100 euros once a year. So let's not fool ourselves, please. Then they should ne Schufa demand before, as with the lease also .

But then many would no longer be able to play.

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Anonym
That is now only so ne idea of me.Since someone has played beyond his means.Money borrowed could also be washed.Whatever that may be.Now we have to check the casino everything exactly.If we have checked everything and are of the opinion that everything is true so, he gets the 700 euros back.That one is upset about AGB, s is clear.I am also sometimes upset about German laws that are strange from my point of view.There are European laws if they serve me I take the if not then just German.Fight for the 700 euros that belong to you.

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Anonym
But you are a unique case, I would not have done that. I'm glad I'm not with Casumo.

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Andy40
Visitor
Hello community
The last message after I wrote my compromise proposal Casumo was on 1.9
In which it was said that they have forwarded the case to a higher position at Casumo, who are examining the facts . All respect . Tomorrow it will be a week . Is this the way to deal with a customer and withhold third-party property, i.e. mine? Perhaps an employee of gamble joe will read this and ask again. The Daniel had asked, what is there actually become out of it. Would be really interested me.

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thebutcher85
Amateur
the money you will get back I think it's good that something like that is checked. had that already once in another casino Einkommensnachweis and screen from the account and everything was good. did not LeoVegas first ne fine in England pay because they have not checked the higher deposits in a month?

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Andy40
Visitor
So, the matter has been resolved . I get my 700 back, account remains closed. Questionable gambling behavior, so it is dismissed. Well, a casino does not need to tell me that. In the end I had to make a lot of fuss to get my money back and there should not be such a thing. So my contribution serves as a warning for those who gamble beyond their means and then have to
then have to list everything in detail. With me it was about my own money, monument with ner profit payout there would be no chance. At least not with Casumo. Once you're in the income Verification trap in it .Thanks again for your contributions

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