Public complaints: Casumo: Verification of the income situation (Page 5)

Coffee Light wrote on 02/09/2018 at 12:56 PM: Casumos T&C:

" 3.6. Casumo reserves the right to perform background checks on any player and request any relevant documentation, at all times and, for any reason, including (but not limited to) any investigation into the identity of the player, any credit checks performed on the player, or any enquiries into the player's personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) Verification of the player's registration details, such as the name, address and age, occupation, verification of the player's financial transactions, financial standing, Source of Wealth, Source of Funds and/or gaming activity. Casumo is under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. Casumo may decide at its sole discretion to terminate a player's account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion."

Whether these terms and conditions are legal, depending on the jurisdiction and the specific jurisdiction versus the jurisdiction applicable here, remains to be seen.
If they are legal, it must be clarified whether they may be applied at all in this case.
What is not legal is the embezzlement of a deposit.
If that were the case, the casino could wait for a Deposit from every player, no matter how much, then request the most private documents certified by the Dalai Lama and consecrated to the local church, and simply keep the deposit.

For this T&C clause alone, which is supposed to entitle Casumo to ask for really everything and to demand corresponding documents also from the "personal past" of the player, this casino belongs on the blacklist.
I have read through various T&Cs of other casinos, but this clause here is apparently unique.
So if you play at Casumo, you have to expect that very personal things have to be disclosed and certified.

If there is a suspicion of money laundering or other criminal activities somewhere, the responsible legal authorities have to take care of it. It is not reasonable that support employees have to know who got divorced where and when, what kind of teeth grandma has and what you eat for breakfast.

But there has to be a stop somewhere.

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Manfrede4 wrote on 02.09.2018 at 14:51 clock: I do not want to take the casinos in protection, please do not misunderstand.What is you prefer.The casinos is all the same, make no AGB;s create all limits off.Then would be with very many Zockern including me already much larger sums away.Where I read that someone 5300 Euro verzockt while borrowing money. If he had gotten the 700 euros would probably already gone.If someone borrows money to gamble is for me already addiction.Of course, the casino must pay back the 700 euros.That what the casino is doing now is not in order, we do not need to talk about.

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Andy40 wrote on 02/09/2018 at 16:03: Hello .I see there are several opinions floating around here. Yes probably the 700 would be gone too. But that is not the point . It's about the money is retained what does not belong to them. And most impossible proofs must be furnished. Who intensively gambles away his money and regularly, which has now times a problem. And debts are now times the consequences nr.1.
And to pretend to be a casino and not to know anything about it is ridiculous. They don't live off people who pay in 100 euros once a year. So let's not fool ourselves, please. Then they should ne Schufa demand before, as with the lease also .

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