Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Casumo: Verification of the income situation (Page 4)

Topic created on 31st Aug. 2018 | Page: 4 of 6 | Answers: 58 | Views: 18,039
Anonym

Casumo: Verification of the income situation

1st Sep. 2018, at 07:24 pm CEST#31
0 Likes

Nobody has liked this post so far
However, Casumo cannot prove to you that it is not your money and simply withhold the money.

You have to get the money, you are entitled to it.

Otherwise, this would be a legal violation on the part of the casino!

Lg

This post has been translated automatically

Andy40
Visitor

Casumo: Verification of the income situation

1st Sep. 2018, at 07:28 pm CEST#32
0 Likes

Nobody has liked this post so far
I will once again write a mail to Casumo, with the request for " MY 700 EURO ", with the consideration " SPERRUNG DES KONTOS AUF LEBENSZEIT ". then I'm curious about the reaction. Because my gaming behavior is questionable for Casumo and they only want the best for their customers . And that I borrow money for them is also questionable. Then it turns out to what extent they operate player protection. Keep the last money from the gambler or pay it out and maybe give him the chance to use his money sensibly. Otherwise I have 700 gambled away without ever having used them.

This post has been translated automatically

Tropper
Top Member

Casumo: Verification of the income situation

1st Sep. 2018, at 07:28 pm CEST#33
0 Likes

Nobody has liked this post so far
Tell Casumo that you have already uploaded the issue to Gamblejoe, as you have asked other people for advice. If they still refuse, it will damage casumo's image and they know it.

This post has been translated automatically

K****t

Casumo: Verification of the income situation

1st Sep. 2018, at 07:37 pm CEST#34
0 Likes

Nobody has liked this post so far
Andy40, they are definitely not allowed to keep your 700 euros. It would be embezzlement if they do not pay you back. And not at some point, but immediately.

This post has been translated automatically

Andy40
Visitor

Casumo: Verification of the income situation

1st Sep. 2018, at 07:39 pm CEST#35
1 Like

Liked this post: K****t
If all this should run fruitlessly, then I take the help with the English translation gladly in claim. I do not want to annoy you here, but this is a case that could hit everyone who plays over his financial circumstances, which can ultimately prove but in the eyes of the casino operators somehow not, because of Erbsenzählerei. And again, it was never about Bonuses or profit payout. At this point many thanks for your advice.

This post has been translated automatically

Anonym

Casumo: Verification of the income situation

2nd Sep. 2018, at 12:05 am CEST#36
0 Likes

Nobody has liked this post so far
If a casino was seriously interested in whether someone could afford to gamble with what they deposited, then revenue would certainly drop by 70 percent.

I would rather call the present case a scandal, because what is demanded of you exceeds limits.

Verify account = ok

Deposit method = withdrawal method = ok

But now to demand here to disclose your complete living conditions is sick and unacceptable .

Even if they get it through in your case now, we, as potential customers should avoid this casino from now on.

Because I have no desire to show a casino my tax class, my financial obligations, etc. from now on.

LG

This post has been translated automatically

tontoo2
Experienced

Casumo: Verification of the income situation

2nd Sep. 2018, at 12:52 am CEST#37
0 Likes

Nobody has liked this post so far
Andy40 wrote on 01/09/2018 at 14:15: Latest email correspondence, see for yourself

Lisa, I beg you . Just look at the statements .there are deposits and at the same time the payments to you . And why can't you distinguish an outgoing payment from an incoming payment, by which I mean the 1100 to my ex-wife. The divorce decree is a joke now, isn't it?
--
This message was sent from my Android cell phone with WEB.DE mail.
On 01.09.18, 13:54, Casumo Support <hey@casumo.com>wrote:



Just sick, I have been avoiding Casumo for a few months now, was the right decision.

As it looks, it goes with some casinos now increasingly in the direction of data collection, especially after the new regulations regarding data protection, which is why many data collectors can no longer deliver. Can imagine that such profiles are worth quite a bit. What they scrape together here would not even create a decent Trojan.

Similar assumption I had a good 2 weeks ago at Voodoodreams. Should verify me, standard stuff, credit card, screenshot Deposit, ID, invoice, etc.
So far so good, but then came an email asking for a complete monthly account statement. So I created one, something like 15 pages. Incoming, outgoing, whatever came to my mind.

About 6 hours after the ok from VoodooDreams came a spam SMS from some scammer, addressing me by name, offering me credit. I bring it with the Voodoodreams data collection in connection, because I have different cell phone numbers, know exactly which I use where, and to this for the first time a Scam SMS shortly after said "verification" got.

If I were you, I would let the police find out who is writing this nonsense under the "name" Lisa and file a complaint for 2-3 things. Fraud, data theft, etc </hey@casumo.com>

This post has been translated automatically

s****e

Casumo: Verification of the income situation

2nd Sep. 2018, at 01:20 am CEST#38
1 Like

Liked this post: Anonym
A complete bank statement is awesome!

I'm telling you, if you're still gambling now, you don't have to complain about it,
when the government passes laws to increase surveillance.
Nobody knows what happens to the documents you send in.
As a rule, they have everything from you. Name, address, bank account....

Here are voluntarily from in principle greed for money things disclosed, which still
not even state agencies such as police / customs / tax office simply so without suspicion to check
could and would. We speak here of the voluntariness!

At the latest now everyone should know, what these for gentlemen are, and like them really
earn their money. It's no longer about the pure income from the losses of the players, or the
Losses of the players, or denied payments due to violations of the
AGB or bonus rules!

This post has been translated automatically

MisterL
Expert

Casumo: Verification of the income situation

2nd Sep. 2018, at 10:54 am CEST#39
0 Likes

Nobody has liked this post so far
Control fraudsters in fine suits to expose criminal activity with interpol internet license
Dog eat Dog

This post has been translated automatically

K****t

Casumo: Verification of the income situation

2nd Sep. 2018, at 12:56 pm CEST#40
0 Likes

Nobody has liked this post so far
Casumo's T&Cs:

" 3.6. Casumo reserves the right to perform background checks on any player and request any relevant documentation, at all times and, for any reason, including (but not limited to) any investigation into the identity of the player, any credit checks performed on the player, or any enquiries into the player's personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) Verification of the player's registration details, such as the name, address and age, occupation, verification of the player's financial transactions, financial standing, Source of Wealth, Source of Funds and/or gaming activity. Casumo is under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. Casumo may decide at its sole discretion to terminate a player's account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion."

 Whether these terms and conditions are legal, depending on the jurisdiction and the specific jurisdiction versus the jurisdiction applicable here, remains to be seen.
If they are legal, it must be clarified whether they may be applied at all in this case.
What is not legal is the embezzlement of a deposit.
If this were the case, the casino could wait for a Deposit from every player, no matter how much, then request the most private documents certified by the Dalai Lama and consecrated to the local church, and simply keep the deposit.

For this T&C clause alone, which is supposed to entitle Casumo to ask for really everything and to demand corresponding documents also from the "personal past" of the player, this casino belongs on the blacklist.
I have read through various T&Cs of other casinos, but this clause here is apparently unique.
So if you play at Casumo, you have to expect that very personal things have to be disclosed and certified.

If there is a suspicion of money laundering or other criminal activities somewhere, the responsible legal authorities have to take care of it. It is not reasonable that support employees have to know who got divorced where and when, what kind of teeth grandma has and what you eat for breakfast.

But there has to be a stop somewhere.

This post has been translated automatically

Hot Topics18th Nov. 2024 at 03:40 am CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately