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Public complaints: Casumo: Verification of the income situation (Page 2)

Topic created on 31st Aug. 2018 | Page: 2 of 6 | Answers: 58 | Views: 18,037
Andy40
Visitor

Casumo: Verification of the income situation

1st Sep. 2018, at 02:04 pm CEST#11
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And again, there is a document with signatures on the borrowed sums and a copy of my father's identity card they have also received, as well as account statements of the sums of my father, where one was from February with a withdrawal of 2700 euros, which then resulted in the 1800 in cash. The money he had at home. Honestly, more I can not do and by the account blocking the contact is sluggish and difficult

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Anonym

Casumo: Verification of the income situation

1st Sep. 2018, at 02:09 pm CEST#12
1 Like

Liked this post: K****t
Player protection only takes effect in 99% of casinos when the player can be refused a payout and humiliatingly thrown out.

Very progressive and highly consumer-friendly.

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Andy40
Visitor

Casumo: Verification of the income situation

1st Sep. 2018, at 02:15 pm CEST#13
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Last email correspondence, see for yourself

Lisa, I beg you . Look at the statements. There are deposits and payments to you at the same time. And why can't you distinguish an outgoing payment from an incoming payment, by which I mean the 1100 to my ex-wife. The divorce decree is a joke now, isn't it?
--
This message was sent from my Android cell phone with WEB.DE mail.
On 01.09.18, 13:54, Casumo Support <hey@casumo.com>wrote:
Hi Andre,

thank you very much for your account statement.

We saw that you received a receipt of 1,100 for child support, can you briefly confirm if you are receiving this regularly/monthly? We would still need a copy of the court order here as well as a letter stating the divorce settlement is signed by a licensed attorney on paper letterhead.

We also still need a bank statement for the 1800€ from you and need to be able to see that you then transferred the money to your own account and used it to Deposit with us. I could not find this in the bank statement you attached.

We process all emails as soon as possible but we have other players waiting for a response. We ask for your understanding.

Glg

Lisa

Andy40 Andy40 Andy40


</hey@casumo.com>

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K****t

Casumo: Verification of the income situation

1st Sep. 2018, at 02:25 pm CEST#14
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Andy40, I'm surprised that they don't still ask to put cameras in your apartment and film you taking a shower. Maybe you have to send some nude photos of yourself soon, because after all you are already doing the financial and personal striptease for them.
Now only the real striptease is missing.
And don't forget to send your medical data and school certificates. And don't forget the stool sample. But let the whole thing be certified by the Pope and Jesus, that should be enough.

That is the hammer.
Leave it, don't give them anything more. I have never experienced such impudence.

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Andy40
Visitor

Casumo: Verification of the income situation

1st Sep. 2018, at 02:30 pm CEST#15
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Please press the right arrow in the green field, there goes the Casumo message on .

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Anonym

Casumo: Verification of the income situation

1st Sep. 2018, at 02:33 pm CEST#16
1 Like

Liked this post: K****t
I think this is starting to go a big step too far. If it was April 1, I would consider it a joke.

Licensed attorney, certified, etc. pp.

I have never read anything like that before.

I wouldn't gamble there again in my life. Because I want to have fun and not have a second job as a financial administrator.

Even though this has happened a few times with some players, I think this casino has ruined its place in the sun on this site.

This thing doesn't belong advertised anymore.

LG

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MisterL
Expert

Casumo: Verification of the income situation

1st Sep. 2018, at 02:43 pm CEST#17
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yesterday 1.times since over 1 year again played at Casumo prompt reel race won 100 free spins

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K****t

Casumo: Verification of the income situation

1st Sep. 2018, at 02:50 pm CEST#18
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Andy40, I strongly advise you not to reveal so much about yourself in general, even here. We already know about your divorce, about your father who gave you money, that he has a safe, we know your first name.
With my post above I wanted to say that Casumo is going too far and that you should not go any further with their demands, if only for self-protection.
Overall, be careful with your private data even in public.

As I said, best MGA and Askgamblers, so you get your money back.

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Andy40
Visitor

Casumo: Verification of the income situation

1st Sep. 2018, at 03:24 pm CEST#19
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Ok. Thanks .how do I do that now exactly with the MGA AND ASKGAMBLERS

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K****t

Casumo: Verification of the income situation

1st Sep. 2018, at 03:29 pm CEST#20
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At Askgamblers you must first register and then open a "Complaint". Once you are registered, you will see where you can complain about casinos.
Unfortunately, this must all be written in English.

https://www.askgamblers.com/

You also have to write to the MGA in English.

https://www.mga.org.mt/support/contact-us/

I would try Askgamblers first.

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