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Public complaints: Casumo: Verification of the income situation

Topic created on 31st Aug. 2018 | Page: 1 of 6 | Answers: 58 | Views: 18,131
Andy40
Visitor

Casumo: Verification of the income situation

31st Aug. 2018, at 05:20 pm CEST#1
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Hello community
Have the following problem with Casumo. I play intensively and the gambling is a problem, I am aware.
I am asked by Casumo to comment on 5800 euros deposited in August and to prove it. I have been doing this for 2 days now. So they have received evidence such as pay slips, account statement from my side business and I have taken a private loan with my father in which 3 payments were combined in cash. There was never a contract, it is finally my father and we had agreed orally. But to Casumo the proof to bring I have my father the thing confessed and we have afterwards the verbal contract into a written one converted. The sums were 1800, 1000, 700 euros. Now Casumo wants me to bring documents where these sums go out with my father and go into my account. I have also proved this. Search with account statements from my father, which I see for example very borderline. Only the first payment of 1800 can not be proven. Because this money he had at home in the safe. Had that once withdrawn at the end of February for a purchase, no matter, he would have it in cash at home . The increase in February, however, I have also proven. And the money I got I deposited several times on my checking account and then of course immediately forwarded to Casumo . I have everything documented and I'm nervous at the end. They do not accept it . Have blocked my account . And now it comes after I deposited 700 euros .I do not know what to do anymore .They have 700 euros .This is my money . I have been fully verified from the beginning, created my account properly, with ID and all . Also done an account Verification with proof of 1 month account management . I guess they will let my account blocked . What can I do .as I said there are 700 euros in the account resulting from my Deposit and never been used

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Tropper
Top Member

Casumo: Verification of the income situation

31st Aug. 2018, at 06:47 pm CEST#2
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Screw Casumo, go to another OC if that's what you want. Casumo is like a kindergarten with the "player protection".
Normally you should be able to cash out the 700€.

Have you already written to an employee via chat?

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tontoo2
Experienced

Casumo: Verification of the income situation

31st Aug. 2018, at 09:46 pm CEST#3
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What there is... ðŸ™"

Karl Heinz Otto Unknown runs mailbox company in Taka-Tuka-Land, calls itself Casino, no home address, legally almost not tangible, contact only via support phantasienam, like Ute, Tute, Max with reference to semi-criminal T&C's...

You disclose documents as described? ðŸ'Œ

So, go nevertheless to the next police station, have no idea that grey zone, etc, place an announcement because of fraud over entire deposited amount. They should investigate the operators and forward the case to competent authorities abroad.

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Marqes
Expert

Casumo: Verification of the income situation

31st Aug. 2018, at 10:28 pm CEST#4
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So let's start from the beginning.
The same topic was already here a few months ago.
That someone should show his income.

I always ask myself the following.

1.Why do such things always come only when you want to pay out or have paid in.

2.Why does only Casumo do this? (This is the second time I have heard of this and only at Casumo.

3.Why do they not limit deposits from the outset or say, from then and there we need proof of income.

4.What is an online casino anyway the income??? Oh yes...money laundering BlaBlaBla.

5.Privacy is written huge but you should disclose everything to a casino?

But I must also say, 5800 Deposit in a month is for most incredible money, even for me.
There are just but people with professions, for which is half a monthly salary.

I myself never had any problems with Casumo, even the Verification was fast.

But when you read something like this, you still consider depositing there.

Player protection is important, money laundering also, but then I protect myself as a casino in both points, set a limit where deposits no longer go.

But simply blocking the account and giving the player sleepless nights is the wrong way.
You should protect the player, but then also clarify something as quickly as possible.

Know that of StarGames back then, where there were inconsistencies and it took a week until everything was clarified.

I also think there should be in such a forum of each casino an employee who responds to questions from users.
For example, a sub-forum or thread for each casino, but that is certainly difficult to implement.

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K****t

Casumo: Verification of the income situation

31st Aug. 2018, at 11:59 pm CEST#5
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Casumo... my special friends.
Apart from the fact that a Jackpot machine always crashed exactly when I got into the bous round for the various jackpots and eventually the jackpot went to another player after I logged back in the umpteenth time (it happened a total of 8 times), that you can never, but never win anything there that would be worthy of a small payout somehow, that all the time the same winners leave with the Reel Race prizes and after the first second after the start they are suddenly on top with more than 100 points, which is technically and physically completely, totally, totally impossible, unless they can slow down the time... a support employee actually told me after my complaints that I must be a gambling addict.
Me of all people.
My deposits have never exceeded 20 euros, often not deposited at all for weeks, on the day (and not every day) only once, not several times in a row, as many do.
And yet, after about a year it was just too stupid for me that you could just never win.

Then the guy tells me that I am addicted to gambling, that I should take a test and that the next time I play, I will be banned for self-protection, if Casumo thinks it is right.
With an arrogance that is unparalleled.
This means de facto nothing else than that Casumo could have simply closed the account on a whim, if I had won. Because I was forewarned

This absolute impudence is beyond description.
Mind you, this gross nonsense came after I had complained a few times about these inconsistencies.

If you're smart, you'll avoid Casumo as well as Lapalingo. And best of all sunmaker and sunnyplayer, if one hopes for wins and friendly support. Oh, you can also throw Betsson right on top of that. The support is nice, but you never get beyond a maximum win of 20 euros.

I recommend you to stop this harassment, avoid the casino, do not send any more statements and contact the MGA.
The 700 euros are yours, they are not allowed to keep them. Otherwise it would be embezzlement.
The best thing to do is to file another case with Askgamblers.

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Marqes
Expert

Casumo: Verification of the income situation

1st Sep. 2018, at 12:56 am CEST#6
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Kaffeelicht wrote on 08/31/2018 at 23:59: Casumo... my special friends.
Apart from the fact that a Jackpot machine always crashed exactly when I got into the bous round for the various jackpots and eventually the jackpot went to another player after I logged back in the umpteenth time (it happened a total of 8 times), that you can never, but never win anything there that would be worthy of a small payout somehow, that all the time the same winners leave with the Reel Race prizes and after the first second after the start they are suddenly on top with more than 100 points, which is technically and physically completely, totally, totally impossible, unless they can slow down the time... a support employee actually told me after my complaints that I must be a gambling addict.
Me of all people.
My deposits have never exceeded 20 euros, often not deposited at all for weeks, on the day (and not every day) only once, not several times in a row, as many do.
And yet, after about a year it was just too stupid for me that you could just never win.

Then the guy tells me that I am addicted to gambling, that I should take a test and that the next time I play, I will be banned for self-protection, if Casumo thinks it is right.
With an arrogance that is unparalleled.
This means de facto nothing else than that Casumo could have simply closed the account on a whim, if I had won. Because I was forewarned

This absolute impudence is beyond description.
Mind you, this gross nonsense came after I had complained a few times about these inconsistencies.

If you're smart, you'll avoid Casumo as well as Lapalingo. And best of all sunmaker and sunnyplayer, if one hopes for wins and friendly support. Oh, you can also throw Betsson right on top of that. The support is nice, but you never get beyond a maximum win of 20 euros.

I recommend you to stop this harassment, avoid the casino, do not send any more statements and contact the MGA.
The 700 euros are yours, they are not allowed to keep them. Otherwise it would be embezzlement.
The best thing to do is to file another case with Askgamblers.

I have to say that I had a very nice and polite support at Casumo and also at Sunnyplayer and have already won a little more than 500 at both.


Support has helped super in each case.

But does not change the fact that I find it hard what you write there.

Many will now read this and think three times whether they still play at Casumo.

And again I say, blame yourself dear casinos, do not f**k with us, is the worst advertising you can do from / for themselves.

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Anonym

Casumo: Verification of the income situation

1st Sep. 2018, at 05:16 am CEST#7
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Hey, this is because of the Player protection and the money laundering law and as it sounds you have played beyond your means... that's why the ban and if you can not prove (which you can according to your v
Description) then they don't pay the money... but if your documents all fit they can pay the 700 but also out.i think you have a lower income than the 5k so the 5k exceed your income by far correct ?

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Andy40
Visitor

Casumo: Verification of the income situation

1st Sep. 2018, at 01:18 pm CEST#8
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Sure. I earn less. I borrowed it. They're getting excited because I can't prove that my father's cash payment of 1800 was money he had at home. Which I do not see as unusual. so I write to them now that I report the mga.

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Andy40
Visitor

Casumo: Verification of the income situation

1st Sep. 2018, at 01:31 pm CEST#9
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And again, there is a document with signatures on the borrowed sums and a copy of my father's identity card they have also received, as well as account statements of the sums of my father, where one was from February with a withdrawal of 2700 euros, which then resulted in the 1800 in cash. The money he had at home. Honestly, more I can not do and by the account blocking the contact is sluggish and difficult

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Anonym

Casumo: Verification of the income situation

1st Sep. 2018, at 01:36 pm CEST#10
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Wouldn't it be much more reprehensible not to pay out just these 700 euros to someone who is playing beyond his means?

Apart from that, you have to get it back anyway, since it's yours.

If this procedure would be always done, with every player from a sum x, it would be at least comprehensible.

There is simply no discernible red thread and a proof is applied for arbitrarily. Apart from that, what is the point of all this? Player protection and money laundering probably always come in handy as justification.

Highly intelligent to launder your money by gambling away 5000 Euro.

And player protection in connection with casinos ? As if the butcher was a vegetarian.

LG

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