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Public complaints: Casumo denies payout of €2750 (Page 3)

Topic created on 29th Jan. 2018 | Page: 3 of 5 | Answers: 44 | Views: 35,904
Tropper
Top Member

Casumo denies payout of €2750

29th Jan. 2018, at 08:17 pm CET#21
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That's why I said, partial payout, negotiate with them, out of goodwill, say that you described your problem on Gamblejoe and that you regret your mistake and that such a thing will never happen again. Press the tear gland, in good German..

I also had something like that with Casumo and you can actually negotiate with them... It was not about as much money as with you but I deposited money in a foreign account (from my girlfriend) and because they are different account details there was stress. I was able to come with the Deposit about 300 € and then wanted to pay out. They have then turned a blind eye or I could clarify it with them. Actually, the support is willing to compromise (at least with me at that time).


i hope you have success

many greetings

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Dutch78
Expert

Casumo denies payout of €2750

29th Jan. 2018, at 08:23 pm CET#22
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So let me summarize again:
You get two Deposit bonuses
Open a first account under the address of your "brother" but with your name
Open a second account with your real address but under a pseudonym
Notice that the second account is doing better than the first, win and try to convert it to a "real" account afterwards.
Use the same IP for both accounts.
Are you not surprised that the casino does not pay out anything?
I would also have begrudged you 10,000 euros if you had won them under transparent conditions, but so I have no sympathy and be assured, by this kind of abuse it is becoming increasingly difficult for all fair players what the bonus conditions in general.

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Dutch78
Expert

Casumo denies payout of €2750

29th Jan. 2018, at 08:28 pm CET#23
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Hammerdammer wrote on 01/29/2018 at 8:17 pm
Ramon wrote on 01/29/2018 at 19:55: the account we created is on my brother's address with my name I thought it works when 2 people have 2 accounts

So you made an account with your name and your brother's address and of course you couldn't verify it through that

Then a second account with flaschen name (For whatever reason you do something like that) Is at the point for me not at all comprehensible no matter for what motives you should do something like that with real money deposits, opened and won money and now wonder why you do not get the money?

Well, I really don't like Casumo. I have also blocked my account there last year, but in this case they are leidergottes Absolut in the right. The best thing that can happen to you here is that you can make a comparison through Daniel's help. Otherwise pay out the 20 euros again and do something else with it. Chances you have here I repeat (unfortunately) not.

I see just, we both had here the same train of thought, whether I'm positive or negative towards a particular casino, here there should be no two opinions, or

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Anonym

Casumo denies payout of €2750

29th Jan. 2018, at 09:18 pm CET#24
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Dutch78 wrote on 01/29/2018 at 8:28 PM

I just see, we both had the same train of thought here, whether I am positive or negative towards a specific casino, there can't be two opinions here, can there

I also noticed when I read your answer
Yes, you are right. The opinion should be clear here. I am the same although I really do not like Casumo

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Ramon
Visitor

Casumo denies payout of €2750

30th Jan. 2018, at 04:36 pm CET#25
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And did they answer?
They don't answer me.

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Daniel
Elite

Casumo denies payout of €2750

30th Jan. 2018, at 05:37 pm CET#26
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Ramon wrote on 01/30/2018 at 16:36: And did they reply?
They don't answer me.

The manager replied that she will look into it and get back to you. Can you please tell me your username and email address that you gave to Casumo. So your player account, not your brother's. Can you send me this information to info@gamblejoe.com?

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Ramon
Visitor

Casumo denies payout of €2750

30th Jan. 2018, at 09:17 pm CET#27
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Okay thanks I'm curious about it

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Tropper
Top Member

Casumo denies payout of €2750

31st Jan. 2018, at 01:44 am CET#28
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Super Daniel!!!! If it works... great!!! Kudos )

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Anonym

Casumo denies payout of €2750

31st Jan. 2018, at 04:54 am CET#29
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Tropper wrote on 29/01/2018 at 20:17: That's why I said partial payout, negotiate with them, out of goodwill, say that you described your problem on Gamblejoe and that you regret your mistake and that this will never happen again. Press the tear gland, in good german..

I also had something like that with Casumo and you can actually negotiate with them... It was not about as much money as with you but I deposited money in a foreign account (from my girlfriend) and since they are different account details there was stress. I was able to come with the Deposit about 300 € and then wanted to pay out. They have then turned a blind eye or I could clarify it with them. Actually, the support is willing to compromise (at least with me at that time).


i hope you have success

many greetings

Support makes always on Locker but if they want to enforce what are ice cold^^
The case has quite a lot of intent ... hope anyway there is a accommodating solution

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Casumo-Vera

Casumo denies payout of €2750

31st Jan. 2018, at 10:56 am CET#30
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Hey you dear ones,

We thought we'd get a word in edgewise here as well

Thanks for the good explanation @Daniel and also for letting us know


I'm very sorry to read that you've had these problems with us, Ramon. I can understand only too well that this must be very frustrating for you

However, as it has been mentioned here several times, it is a serious breach of our T&C's if you knowingly enter your account with false data. This can also be read in point 2.9 of our T&C's. We appreciate that you proactively pointed out this problem earlier, but the crucial problem here is that you deliberately falsified the information.

As for the situation with your brother's account, unfortunately we can't give any exact details at the moment because we can't see either account at the moment and for security reasons we can't give any info publicly.

If you want you can email us at hey@casumo.com from the email address you used to open your account and we can look into it again and hopefully resolve the confusion

Thanks to everyone who has given very helpful feedback here

All the best and much <3 from Casumo

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